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Applied CSR24 Reviews & Product Details

Applied CSR24 Overview

What is Applied CSR24?

Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your management system, so you can service your customers when and how they want.

Applied CSR24 Details
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Product Description

Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your management system, so you can service your customers when and how they want.


Seller Details
Year Founded
1983
HQ Location
University Park, IL
Twitter
@AppliedSystems
7,030 Twitter followers
LinkedIn® Page
www.linkedin.com
2,542 employees on LinkedIn®
Description

We can help everyone at your agency transform to make the day-to-day more efficient and extend the traditional storefront to online insurance experiences.


CR
Overview Provided by:

Recent Applied CSR24 Reviews

Ivo S.
IS
Ivo S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Making easier for us to issue an Certificate of Insurance"
That is connceted with Applied Epic and that is taking all the information listed in epic
DL
Danielle L.Small-Business (50 or fewer emp.)
4.5 out of 5
"Useful System for certificate and document handling"
I love the certificate issuance portion, but also the potential integrations into client portals and mobile apps. It's a way to make insurance mor...
Shelly L.
SL
Shelly L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Superior COI management"
Ease of issuing renewal COIs in batches; appearance is clean & bright (easy to read)
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Applied CSR24 Media

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Video Reviews

21 Applied CSR24 Reviews

4.4 out of 5
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21 Applied CSR24 Reviews
4.4 out of 5
21 Applied CSR24 Reviews
4.4 out of 5

Overall Review Sentiment for Applied CSR24Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ivo S.
IS
Producer Account manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Applied CSR24?

That is connceted with Applied Epic and that is taking all the information listed in epic Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

One common dislike about Applied CSR24 is its occasionally outdated user interface, which can feel unintuitive and cumbersome to navigate, slowing down user productivity Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

Applied CSR24 solves customer self-service issues by providing a 24/7 client portal for accessing policy information and making requests. This benefits users by reducing manual tasks, improving client satisfaction, and allowing for more efficient service delivery. Review collected by and hosted on G2.com.

DL
Market Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Thank You page
What do you like best about Applied CSR24?

I love the certificate issuance portion, but also the potential integrations into client portals and mobile apps. It's a way to make insurance more accessible to our clients, and in a way that they *want* to receive the information. Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

Some of the interface is clunky on the admin end -- I feel like things aren't necessarily where I would intuitively search for them. Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

Certificate Issuance is the biggest one, and where we started utilizing CSR24. We are in the process of using CSR24 as the gateway to our client portal and applied mobile app, enabling us to interact with our clients the way they want. Review collected by and hosted on G2.com.

Shelly L.
SL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Applied CSR24?

Ease of issuing renewal COIs in batches; appearance is clean & bright (easy to read) Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

My only complaint using CSR24 is occasionally there is delay in processed items appearing in Agency management system. Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

Streamlined COI management and access for Insureds Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Applied CSR24?

Very easy to navigate and find items quickly/easily. Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

I don't dislike anything at all, it was a great product. Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

Very easy to merge to our new system as finding old documents and holders are easily exported. Review collected by and hosted on G2.com.

Erin T.
ET
Vice President Account Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Applied CSR24?

The best part of utilizing Applied CSR24 is the ability for our insureds to access documents without involving our staff. Being able to pull their records, provides them with a quicker turnaround on things that they may be needed immediately. Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

As with all things, programs always need to make adjustments on recommendation of the agents using it day in and day out. Applied is amazing with implementing any new ideas and suggestions to make improvments regularly. Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

CSR24 allows our clients to access their COIs at anytime which is something we would get multiple requests daily. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Applied CSR24?

This software makes it easy to tell if my remote coworker and I were working on the same client certificate so I can quickly tell before I accidentally send out a duplicate. Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

It is easy for templates to get lost due to inaccurate dates entered by other users so sometimes to find what you need you may need to do an extra step by clicking “all” on status/type Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

The benefits are that I can see if a customer followed up on a request after the first certificate was issued in CSR, so I know there was a time lapse and another is not needed. Sometimes the search bar has to be manually expanded for every time I go to issue anything instead of just sticking for an entire day Review collected by and hosted on G2.com.

Jay G.
JG
Agency Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Applied CSR24?

allows clients to access docs they need immediately and efficiently Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

a little bit of a learning curve for the client Review collected by and hosted on G2.com.

Recommendations to others considering Applied CSR24:

Really go through the training and set up courses. That is the key to success with this CRM. The system is only as good as the info put in. Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

more time for CSR to call and proactively service customers because they don't need to submit certs or other docs to the insured. The insured gas access to it via the web app and our csrs can focus on solving other problems Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Applied CSR24?

Applied CSR24 provides our clients with access to there information without our staff having to be involved. The common use if them to get certificates that they need to give to their clients. The clients really like this feature and seem to utilize it frequently. Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

We are still getting questions on how to utilize this effectively and not finding the answer on issues trying to use this with our Farm clients. The support for Farm seems to be lacking and something we are being told that is being resolved by the technicians at Applied Systems. Review collected by and hosted on G2.com.

Recommendations to others considering Applied CSR24:

I would really prepare yourself by reviewing the training and making sure that your staff is ready to handle the customer questions shen they try to utilize their access. Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

We are solving the issue of having to produce certificates for our clients when they can easily now do them on their own with no required help from our staff. Our staff are spending less time providing this service that is now automated and hands-off. Review collected by and hosted on G2.com.

Jay G.
JG
Admin
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Applied CSR24?

Applied 24 works very well alongside both Tam and Epic agency management systems. Issuing certificates for commercial customers is a breeze compared to how it was before. Review collected by and hosted on G2.com.

What do you dislike about Applied CSR24?

Information flow between ams and csr24 is confusing some if the time. Overall I'm pretty satisfied with where the product is. Review collected by and hosted on G2.com.

Recommendations to others considering Applied CSR24:

Utilize the services and training they offer you. They are invaluable. Review collected by and hosted on G2.com.

What problems is Applied CSR24 solving and how is that benefiting you?

Cutting alot of time issuing certificates for large commercial accounts. Can also allow customers access to issue certs themselves. Review collected by and hosted on G2.com.