AmplifAI Reviews & Product Details

i log into amplifai twice a month for my one to ones with my tl. we can record the session and we go through the coaching form. the form is helpful to guide the conversation and I can look at my stats before the meeting and know what my tl is going to say before he says it. before we implemented amplifai we couldn't see where we were until we saw it on the board. Review collected by and hosted on G2.com.

the library has a lot of videos and if you spend time watching them sometimes you forget to login to your station on time. it would be more helpful if it told you how much time the video would be before you start the collection. Review collected by and hosted on G2.com.

Amplifai is fully equipped with what the team leaders and managers need to improve their performance. It not just helps with coaching but it helps the team leaders be organized and which tasks to prioritize. Team leaders' struggle nowadays is prioritizing which task to do first, and Amplifai plays a big role on that. It also helps the team leaders to follow through with their agent's performance! Review collected by and hosted on G2.com.

When a lot of users are logged in, it takes time to load the site or to move from one page to another. Another is when resetting a password. It takes time to load the page before a name can actually be entered in the field. Last would be the extraction of tasks data. It requires more details like the Hot Topic title and all./ Review collected by and hosted on G2.com.

AmplifAI has enabled our call center to have a centralized portal to view our KPIs and Quality metrics and goals. They are ahead of the industry in developing coaching packages with quick access to job aids and micro learnings. They support teams are super responsive and involved from build stages through implementation and beyond Review collected by and hosted on G2.com.

There's nothing about the application to dislike! If anything, adding AmplifAI to your organization helps you look at your metrics with a different perspective because you "see" them altogether Review collected by and hosted on G2.com.

I love that performance intelligence dashboards are designed so many roles. They provide a view of performance metrics and highlight recommended actions for agents, superviosrs, trainers, QAs, and our senior leadership. AND their customer sucess team is unbelievable. I've learned so much from Melissa about contact center best practices, in addition to how to best use the platform. Review collected by and hosted on G2.com.

I haven't disliked much thus far. It took a while to explore and learn the entire platform, as there are many capabilities that come with their standard offering. But it was so helpful when I got through it all. Review collected by and hosted on G2.com.

AmplifAI has changed my coaching sessions with my manager. I'm able to see where I am against my goals and how i'm going against my peers. Since we started recording the coaching sessions, I don't have to be confused on what was said, and I don't have to ask my manager to remind me. I get a pop-up reminder when I have a committment coming up. I also like the ability of being able to acknowledge messages that used ot be in different systems. I really like the ability to play games that allow me to make even more money. I can make a commitment that I can hit and make some extra money when I hit it, especially when I need to make rent. AmplifAI also has an amazing cs team. I am able to get ahold of a knowledgable representative who has been in my shoes and can help me with my issues. Review collected by and hosted on G2.com.

The UI/UX is not as sleek as I've seen other tools out there. I wish AmplifAI had a more modern look to the tool. I don't like the fact that it highlights the calls where I made a transfer, but could've probably handled it. I can't always be on, but that's part of the visibility that we have. It gives me and my manager something to talk about and areas where I need to improve. Review collected by and hosted on G2.com.

Its the Best AI coaching platform for Modern Age buisness, very User Friendly and Intuitive, love the enhancements and product road map in place Review collected by and hosted on G2.com.

Reporting can be better and user friendly Review collected by and hosted on G2.com.

Amplify is good at showing me where I am compared to the other agents. My team leader is able to see where my stats are for aht and fcr which is what we are focused on right now. I don't know how they did it before, but I get sent videos to watch when I need help on something. I think it saves time for my team leader when we go into the coachings, she does not have to tell me everything I need to focus on. Review collected by and hosted on G2.com.

Sometimes the videos that I get sent are the sames ones for the same topics, so if I have a hard time with fcr, it shows me the same videos from the library. It should show that I watched it before and that I need additional help cause it did not work the first time. Review collected by and hosted on G2.com.

Their willingness to talk through questions, comments, and concerns. The UI is pretty amazing Review collected by and hosted on G2.com.

Some of the delays in moving forward with implementation could have been maanaged better or communicated better Review collected by and hosted on G2.com.

Tool is capable of storing all the information and provides insights about the employees performance Review collected by and hosted on G2.com.

Tool latency issue. Frequent page loading issues. Review collected by and hosted on G2.com.

This really helps coaches easily identify which rep and metric they need to focus on Review collected by and hosted on G2.com.

Not really user friendly maybe because this is just a new tool as you have to go to different pages before you can do the coaching Review collected by and hosted on G2.com.