52 Ambassador Software Reviews
Overall Review Sentiment for Ambassador Software
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the intergration with salesforce to be able to track ambassadors and the widgets for easy sign up! It's easy to pay out as well! Review collected by and hosted on G2.com.
The salesforce intergration was hard to set up and the directions weren't easy to follow but thankfully Shak from the ambassador team was able to help us get everything set up. Review collected by and hosted on G2.com.
I just went live with my program, and already am seeing great results. The GetAmbassador team was thorough, helpful, and offered lots of suggestions to make sure my process was strong. Looking forward to seeing what comes with the new revamped referral program we just launched! Review collected by and hosted on G2.com.
Took a while to built out Salesforce flows Review collected by and hosted on G2.com.
I like how easy it is to navigate the Ambassador platform - it's fairly user friendly and our members of the programs don't typically experience many issues in claiming their rewards. The team members of Ambassador are also very friendly and helpful and are able to work through any issues quite quickly. While we don't use all the features Ambassador has to offer, they have a good variety of features and different payment methods for bonuses. Review collected by and hosted on G2.com.
The biggest downside of Ambassador is that it lacks some key features that its competitors are providing. When it comes to manual uploads, the process is clunky and there isn't a great streamlined solution. We wish we could have a bit more automation in our experience. Review collected by and hosted on G2.com.
We appreciated the solution provided by your sales and onboarding team to include the Ambassador tech team member, Arthur in our final sales call and during onboarding. Ultimately, your team understands your solution better than we can and we were able to collaborate with Arthur about our process and the best ways to implement Ambassador into that process. This is an area we struggled in with our last referral/affiliate solution provider and this time we were able to get answers quickly and complete onboarding in record time. Thank you, Arthur! Review collected by and hosted on G2.com.
I think setting expectations about onboarding upfront is great, but I would like to see Ambassador invest in a better, more intuitive (and branded) onboarding solution. Google Sheets have their purpose, but for the client experience they fall short and may be confusing. Opening tabs upon tabs is just not user friendly even with someone walking you through it. There are a ton of solutions available for onboarding clients that would make the experience go from good to great. Review collected by and hosted on G2.com.
So far, the entire experience has been seamless. We are gaining users every day and the response has been very positive. Customers are very impressed with our new solution and our website has been shared over 500 times in the first week alone. Review collected by and hosted on G2.com.
Nothing to dislike so far. Hopefully the new user activity stays high and engagement stays where it is. Very very impressed so far. Review collected by and hosted on G2.com.
The ability to implement and integrate quickly and provide a seamless solution for our mobile , app and desk top referal iniatives. Support was outstanding in this process. Review collected by and hosted on G2.com.
Image uploads for branding and portla display need a bit of work. Review collected by and hosted on G2.com.
That it tracks app downloads accurately. Review collected by and hosted on G2.com.
It's complex to set up and has some user flow issues with how it plays with Apple. Review collected by and hosted on G2.com.
It provides a seamless onboarding process, excellent customer service, and a feature-rich platform. It offers customizable referral programs, real-time tracking and reporting, automated payouts, and an efficient choice for affiliate marketing! Review collected by and hosted on G2.com.
Customization on commission. But i believe this will be resolved soon. Review collected by and hosted on G2.com.
I like that it is flexible and can be designed to fit your organization's specific setup. It provides all of the out of the box functionality you'd want to have for a referral marketing software, and is easy to report on success and ROI. Review collected by and hosted on G2.com.
Setup of the tool was more complex than we were initially expecting (required involvement from our SFDC admin team as opposed to being able to implement whole thing within Marketing/Marketing Ops) Review collected by and hosted on G2.com.
Customer support was great and helped walk us through the whole onboarding while we were pushing to launch under an accelerated timeline. Review collected by and hosted on G2.com.
Software can be a bit buggy at times and hard to replicate issues. Review collected by and hosted on G2.com.
