Amazon Lex Pros and Cons

Overall, as a company, I really feel that Amazon strives to make their products as user friendly as possible. This product comes with a lot of directions that make it pretty easy to navigate through. Review collected by and hosted on G2.com.

Using Amazon Lex effectively requires a lot of trial and error. Review collected by and hosted on G2.com.

It works really welli within the broader ecosystem. Review collected by and hosted on G2.com.

Not being able to front Alexa with Lex.We are attempting to use Lex as a centralized NLP engine to handle our integration, and that has become a challenge due to Amazon's restrictions on only using ALexa's NLP. Review collected by and hosted on G2.com.

Amazon Lex provides good value for our customers. It was easy to integrate and link into our solution. They have good functionality and a solid roadmap for the future. Review collected by and hosted on G2.com.

They are working on expanding support to different regions, but for now still missing support for certain regions which are important for our customers - they have a good roadmap to move into additional regions. Review collected by and hosted on G2.com.

It is doing the heavy lifting. Copared it with IBM Watson and this is pretty cool Review collected by and hosted on G2.com.

I think the user interface to build the conversations can be improved Review collected by and hosted on G2.com.

Lex is great for automating the call center calls to figure out intents and make the interaction more natural. Review collected by and hosted on G2.com.

Would like to have prebuilt intents for Lex Review collected by and hosted on G2.com.

Speech recognition Interfaces. NL algos Review collected by and hosted on G2.com.

All features are good. There is no negative feedback Review collected by and hosted on G2.com.

The easiness in creating these bots are impressive. Review collected by and hosted on G2.com.

It is not that easy to customise the interface for the bots Review collected by and hosted on G2.com.

I like how intuitive everything is and how easy it is to use. Review collected by and hosted on G2.com.

I don't know that I would change anything. I would look at expanding the regions in which Lex is available. Review collected by and hosted on G2.com.

I like that Lex is very informative and you dont have to look up things on google you can just use your voice. You can program it to order pizza or even as a travel agent! Review collected by and hosted on G2.com.

There is nothing that i have found that i dont like yet but iim still trying it out Review collected by and hosted on G2.com.

AWS has a great range of products in its suite which can work well will Lex so you don't need to go anywhere to find the tools you need Review collected by and hosted on G2.com.

Pricing may be? IAM is confusing personally Review collected by and hosted on G2.com.