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Amadeus Sales & Event Management Reviews & Product Details

Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

That you can answer in the platform for many other platforms. Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

Not applicable to what I am answering at this time. Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

Events not telling us when they have booked elsewhere. So a strict follow up date on the clients end would be wonderful. Review collected by and hosted on G2.com.

Amadeus Sales & Event Management Overview

What is Amadeus Sales & Event Management?

An end-to-end, proven sales and catering system for mid- and large-size organizations, the Amadeus Sales & Event Management’s Advanced module (encompassing our former solutions Delphi and Delphi.FDC) meets the needs of sales, marketing, catering, banquet, food & beverage and management teams. Available in on-premises or cloud versions, the module’s secure, scalable foundation continues to expand capabilities as it adds mobile, automation and collaboration functionality expected by the changing demographics in your workforce, customers, and prospect audiences.

Amadeus Sales & Event Management Details
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Product Description

Amadeus Sales & Event Management allows hotels and venues to manage revenue, bookings, costs and guest satisfaction by providing sales management, catering and event management, account and contact management, and more.

How do you position yourself against your competitors?

For more than three decades, the Delphi brand was synonymous with excellence in sales and catering solutions. But like you, our mission has expanded. The problems are more complex, and competition is tougher. Our solutions help you manage the entire business lifecycle of your events—prospecting, winning business, planning, executing and analyzing metrics—in order to improve efficiency and increase profitability.

The seamless interaction of our solution modules enables you to successfully grow your business, generate loyalty and distinguish your offerings from the competition.


Seller Details
Seller
Amadeus
Year Founded
1987
HQ Location
Madrid, Spain
Twitter
@amadeusitgroup
31,761 Twitter followers
LinkedIn® Page
www.linkedin.com
21,916 employees on LinkedIn®
Ownership
AMS.MC
Total Revenue (USD mm)
$4,852
Description

Amadeus is a leading technology company that provides advanced solutions for the travel and tourism industry. Specializing in software and IT services, Amadeus offers a comprehensive range of products that facilitate airline reservation systems, hotel management, travel agency operations, and more. Their innovative platform helps businesses optimize operations, enhance customer experiences, and drive growth in a rapidly evolving market. For more information, visit their website at https://amadeus.com.


Eric O.
EO
Overview Provided by:
Building Online Community with Social Media, Creative Design, and Interactive Marketing

Recent Amadeus Sales & Event Management Reviews

RATNAM K.
RK
RATNAM K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Advance tool for travel management"
Quick and simple to create, eProposal integrates with our Group & Events Management solutions. Access to 1000's of hotels and event venues world wi...
Teresa J.
TJ
Teresa J.Small-Business (50 or fewer emp.)
5.0 out of 5
"Makes the Sales Process Easier"
I like that there is training available all the time, so if you forget how to do something, you can easily pull up the training material.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Amadeus is now up to trend"
Amadeus has evolved into a new, more user-friendly version that allows multiple users to use the system with only limited knowledge of the technica...
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Amadeus Sales & Event Management Media

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13 out of 14 Total Reviews for Amadeus Sales & Event Management

4.5 out of 5
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Overall Review Sentiment for Amadeus Sales & Event ManagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RATNAM K.
RK
Sr. Sales Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
(Original )Information
What do you like best about Amadeus Sales & Event Management?

Quick and simple to create, eProposal integrates with our Group & Events Management solutions. Access to 1000's of hotels and event venues world wide. And it is cloud-based and accessible anywhere in the world. That is something unique. Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

Cost-wise, this tool is expensive compared to the competitors in the market. 24 x 7 online support is not available in every market. I think this is very important to spot opportunity Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

Amadeus's cloud-based solution empowers sales and catering teams to seamlessly contract new businesses and manage all details for flawless event delivery worldwide. Review collected by and hosted on G2.com.

Teresa J.
TJ
Director of Sales & Marketing
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

I like that there is training available all the time, so if you forget how to do something, you can easily pull up the training material. Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

I wish certain platforms were more configurable to your specific needs. If you know you're not going to use 5 out 10 fields on a form, it would be nice to have the option to remove those options altogether. Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

This solves the significant problem of remembering to do tasks or reach out to clients. You can set up reminders to tell you to call a past client or reach out with upcoming tasks that need to be completed. So helpful, for the forgetful! Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

Amadeus has evolved into a new, more user-friendly version that allows multiple users to use the system with only limited knowledge of the technical language. Training time for new users is therefore reduced, and new hires can be efficient quickly Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

Amadeus doesn't integrate all booking systems yet Review collected by and hosted on G2.com.

Recommendations to others considering Amadeus Sales & Event Management:

Support can be challenging somtimes. Ensure to have an Amadeus representative as main person of contact for any urgent questions Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

It allows our department to have a general overview of all items team members are working on, it allows us to manage sales, bookings and payments globally with several users in different countries Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

Being able to merge in word make corrections and save without having to re-emerge again Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

Several steps need to be taken before something can be accomplished Review collected by and hosted on G2.com.

Recommendations to others considering Amadeus Sales & Event Management:

Make sure you do the training so you’re able to understand all the bells and whistle’s of the product Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

Streamlining contacts and work processes once you’re able to master salesforce.Being able to share your company contacts and clients with other Omni Hotel’s Review collected by and hosted on G2.com.

Joe A.
JA
Director of Information Technology
Hospitality
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

Although I am not a direct end user of our Sales & Event software, the feedback I gathered from our Sales & Catering team was that the product is great. The Intuitive interface and the accuracy of the data are what our team really like the product. Having the cloud-based solution is very helpful as well, especially for our sales and catering team who are always on the road and there is a time they forgot their laptop, they can simply log in to any computer and access the information for a certain group. Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

Since we are on the hosted version, the common issues that we received from our end users are the speed when they fully utilize the program. There are instances that the printing is very slow as well as creating the BEOs. We would like to see the next 3-5 years that the Sales & Event Management software from Amadeus is fully integrated with our PMS systems and offer it as Saas product. One of the big factors as well as the pricing, it's quite expensive versus other competitors in the market such as Sales & Catering from Micros. Review collected by and hosted on G2.com.

Recommendations to others considering Amadeus Sales & Event Management:

I would highly recommend the product, especially in the hospitality industry. The customer service from Amadeus is a top notch. Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

It has a huge impact on managing our banquet event orders and sales reporting. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

I love the ease of the program and ability to access it from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

I dislike how so many tabs each time a Merge document is generated. Review collected by and hosted on G2.com.

Recommendations to others considering Amadeus Sales & Event Management:

This is a must! Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

The ability to work from anywhere at anytime. Review collected by and hosted on G2.com.

JM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

I have used SalesPro for about 5 years now. It is pretty user friendly and easy to use. I like the simplicity of it and how well it is used. Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

In other systems, I have been able to assign one contact to multiple accounts without duplicating the contact. That’s probably the biggest thing I wish I had. Review collected by and hosted on G2.com.

Recommendations to others considering Amadeus Sales & Event Management:

Great product - has templates for contracts that you can edit. Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

Contract merging, group and contact info, Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

It was very simple when using, and did not take long to learn how to use. Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

Have to enter the same information in many different places. Sometimes that gets time consuming when I am busy and is just a very unnecessary task. Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

Saving leads for events, and saving communication between us and clients. Also used for tasks to do that day. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

Lookup, Filters, and Remote Capabilities Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

Remote sessions with crystal often freeze on users Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

Managing and distributing internal events and crucial sales information Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amadeus Sales & Event Management?

Easy to work with - user friendly

It helps track attendance for events and allows me to forecasting their food and beverage spend more accurately. Review collected by and hosted on G2.com.

What do you dislike about Amadeus Sales & Event Management?

Sometimes it'll shut down on me without reason. Other than that, I don't run into many issues with Delphi. Review collected by and hosted on G2.com.

What problems is Amadeus Sales & Event Management solving and how is that benefiting you?

Hotel planner for meeting planners Review collected by and hosted on G2.com.