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Top 10 Alvaria Cloud Alternatives & Competitors

By Aspect (an Alvaria, Inc. portfolio brand)

(22)4.2 out of 5

Alvaria Cloud is not the only option for Contact Center Software. Explore other competing options and alternatives. Contact Center Software is a widely used technology, and many people are seeking easy to use, user friendly software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Alvaria Cloud include performance. The best overall Alvaria Cloud alternative is Genesys Cloud CX. Other similar apps like Alvaria Cloud are Talkdesk, NICE CXone Mpower, Five9, and Sprinklr Service. Alvaria Cloud alternatives can be found in Contact Center Software but may also be in Help Desk Software or Social Customer Service Software.

Best Paid & Free Alternatives to Alvaria Cloud

Genesys Cloud CX
Talkdesk
NICE CXone Mpower
Five9
Sprinklr Service
Aircall
HubSpot Service Hub
JustCall

Top 10 Alternatives to Alvaria Cloud Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Alvaria Cloud stacks up to the competition, check reviews from current & previous users in industries like Banking, Hospitality, and Retail, and find the best product for your business.

Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Alvaria Cloud:

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Reviewers say compared to Alvaria Cloud, Genesys Cloud CX is:

More expensive

More usable

Easier to admin

See all Genesys Cloud CX reviews

Talkdesk

By Talkdesk

(2,408)4.4 out of 5

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Alvaria Cloud:

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Reviewers say compared to Alvaria Cloud, Talkdesk is:

Easier to admin

More expensive

Easier to set up

See all Talkdesk reviews

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Customerly

(35)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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Reviewers say compared to Alvaria Cloud, Customerly is:

Easier to do business with

Easier to admin

Easier to set up

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NICE CXone Mpower

By NICE

(1,635)4.3 out of 5

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

Categories in common with Alvaria Cloud:

Reviewers say compared to Alvaria Cloud, NICE CXone Mpower is:

Better at meeting requirements

More usable

More expensive

See all NICE CXone Mpower reviews

Five9

By Five9

(511)4.1 out of 5

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Categories in common with Alvaria Cloud:

Get a quote

Reviewers say compared to Alvaria Cloud, Five9 is:

More expensive

Easier to do business with

See all Five9 reviews

Sprinklr Service

By Sprinklr

(497)4.3 out of 5

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with Alvaria Cloud:

Reviewers say compared to Alvaria Cloud, Sprinklr Service is:

More expensive

Easier to do business with

Better at meeting requirements

See all Sprinklr Service reviews

Aircall

By Aircall

(1,180)4.3 out of 5

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Categories in common with Alvaria Cloud:

Reviewers say compared to Alvaria Cloud, Aircall is:

More usable

Easier to set up

Easier to admin

See all Aircall reviews

HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Alvaria Cloud:

Reviewers say compared to Alvaria Cloud, HubSpot Service Hub is:

More expensive

Easier to admin

Better at support

See all HubSpot Service Hub reviews

JustCall

By Saas Labs

(2,084)4.3 out of 5

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Alvaria Cloud:

Reviewers say compared to Alvaria Cloud, JustCall is:

Easier to set up

Easier to admin

More usable

See all JustCall reviews

Ozonetel CloudAgent

By Ozonetel

(579)4.6 out of 5

Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

Categories in common with Alvaria Cloud:

Reviewers say compared to Alvaria Cloud, Ozonetel CloudAgent is:

More expensive

Easier to set up

Easier to admin

See all Ozonetel CloudAgent reviews

#10

Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Alvaria Cloud: