ALVAO Service Desk Reviews & Product Details

- easy processes and automated workflows

- custom forms and fields that we can set up according to our needs specified for marine industry

- great self-service portal for all people to have an overview what is going on from skippers, technicians to IT support or customer service team

- great ticket routing - we can set up to which person which type of tickets or incident should go to

- our IT has an overview of what needs to be fixed

- we appreciate that we can use service desk across our comapny like in our customer support teams for handling customer requests, skippers for arranging charters, etc.

- great incident and problem management - easy to solve any issue such as faulty devices on the boat or customer complaints or requests

- good licensing model. all employees can be an agent and user at the same time, so it means we can apply it for the entire team that’s out in the field or in the office

- an easy access via iPad or mobile phone which is crucial in boating when skippers are out on at the sea

- a great focus on Microsoft environment and Alvao's integrations - that is a huge plus for us and it runs on Azure

- the implementation was quick and we could use the service desk right away, the whole support team from Alvao was helpful at every stage of the deployment

- we use service desk every day for our daily operations and we have a clear overview what is going on without chaos

- we like how alvao service desk and asset management work together. Review collected by and hosted on G2.com.

knowledge base could be improved

more advanced search field

nothing more to complain about - when I have an issue Alvao' IT support resolves it promptly. Review collected by and hosted on G2.com.

Easy to use tool for me (user) to submit any ticket or any problem I have. The IT support got better at resolving our problems much faster and I know the status of the ticket or if anyone is working on it. We can also access articles that help us to solve many issues on our own thanks to extensive internal workshops that our IT organized when we started with Alvao.

Intuitive for submitting a ticket either from a self-service portal, phone or a service catalogue.

I don't need to think of whom to contact - I can simply submit a ticket through selected services and it goes automatically to a given department/person.

We use ALVAO across company every day for onboarding and offboarding employees and other HR process, marketing department, fleet and facilities management. Review collected by and hosted on G2.com.

I honestly have nothing to dislike about the tool. I like the simplicity and not overcomplex functionalities that we would not use and that is the magic of the solution. Review collected by and hosted on G2.com.

Ease of Implementation & use

Integration to Alvao Asset Management

Total flexibility to suit our business needs

Fits our day to day requirements

Excellent support from Alvao and allowing users make feature suggestions and vote on these ideas.

Price Point - Fitted our business requirements without compromising on features. Review collected by and hosted on G2.com.

Early Stages, but don't have any dislikes yet. Review collected by and hosted on G2.com.

Alvao helps us manage our IT services delivered to customers. We also use Alvao for IT maintenance planning. By connecting with Alvao Asset Management, we increase IT security. The customer has a complete overview of managed IT and the progress of IT services. Use and configuration Alvao is very variable and at the same time easy to configure. Alvao is an excellent tool for communicating with customers with a simple connection to Outlook and Teams. Review collected by and hosted on G2.com.

What Alvao is designed for, it fulfills 100%, that is IT and service management. We would need a better planning tool to manage IT technicians. A planning calendar and looking over the reported times on the calendar would help. Review collected by and hosted on G2.com.

- fast and clear web interface

- easy and user friendly operation Review collected by and hosted on G2.com.

- unintuitive working with filters

- system messages cannot be sufficiently configured Review collected by and hosted on G2.com.

An easy to use environment with features.

Great support from Alvao.

Web interface. Review collected by and hosted on G2.com.

Based on my current experience with Alvao, I can't pinpoint anything I dislike about it. Review collected by and hosted on G2.com.

Alvao is a highly intuitive solution - even without prior experience or knowledge of the product, I am able to work with it smoothly and develop it. I particularly like the integration options within the M365 ecosystem. Another great feature is the ability to work with and customize workflows that reflect our needs. Review collected by and hosted on G2.com.

Based on my current experience with Alvao, I can't pinpoint anything I dislike about the product. Review collected by and hosted on G2.com.

We appreciate Alvao for its versatility and usability across various departments within the company. We like the ability to involve the legal department, H&R, and others. An added bonus is the capability to manage processes for other departments within a single solution. Review collected by and hosted on G2.com.

There is room for improvement in the product documentation - if we want to make any modifications ourselves, the documentation could be more intuitive. Review collected by and hosted on G2.com.

An easy-to-use environment with powerful features. Suitable for IT professionals and regular users also. There are nice customization options. Alvao Company is customer friendly and listens to customer needs. Review collected by and hosted on G2.com.

More complex customization requires a programmer and deeper knowledge of the database. Review collected by and hosted on G2.com.

Alvao provides us with a unified platform for communicating with the IT department. Alvao is also utilized by the finance department, H&R, and others.

We appreciate the filtering and reporting capabilities within assigned tickets. Alvao greatly assists us in managing licenses within the organization during the joiners, movers, and leavers process. Review collected by and hosted on G2.com.

From our perspective, reporting through Power BI would require more attention to achieve perfection. Review collected by and hosted on G2.com.