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ALVAO Service Desk Pricing Overview

ALVAO Service Desk at a glance

Licensing per USER means that anyone in the company can open a ticket, and be a ticket solver.

Important Note: 1 USER = 1 employee + 1 PC + 50 objects; 10 users = 1 GB included capacity storage

Prices only apply to Microsoft AppSource purchases.

Minimum subscription of 50 users.

ALVAO Service Desk has 4 pricing editions, from $40 to $92. A free trial of ALVAO Service Desk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Name	Price	Features
Start	$40.001 per AGENT Per Month	10% discount for an annual billing cycle Service Desk Service Catalog Change Management Recurring Changes Incident Management Problem Management Request Management Knowledge Base Self Service Portal Mobile Access Reports & Analytics Service Level Management Process Workflow Custom Fields Single Sign-on Automate Ticket Routing Ticket Prioritization Ticket Notifications Active Directory Integration  Multi-Channel Access Show More
Standard	$60.001 per AGENT Per Month	10% discount for an annual billing cycle SLA 99,9% Microsoft Azure US/EU/UK Service Desk Service Catalog Change Management Recurring changes Incident Management Problem Management Request Management Knowledge Base Self Service Portal Mobile Access Reports & Analytics Service level management Process Workflow Custom fields Single sign-on Automate Ticket Routing Ticket Prioritization Ticket Notifications Active Directory Integration Multi-Channel Access ALVAO for Teams ALVAO for Outlook Customer Satisfaction Survey Advanced Workflows Show More
Professional	$70.001 per AGENT Per Month	10% discount for an annual billing cycle SLA 99,9% Microsoft Azure US/EU/UK Service Desk Service Catalog Change Management  Recurring Changes Incident Management Problem Management Request Management Knowledge Base Self Service Portal Mobile Access Reports & Analytics Service Level Management Process Workflow Custom Fields Single Sign-On  Automate Ticket Routing Ticket Prioritization Ticket Notifications Active Directory Integration Multi-Channel Access ALVAO for Teams ALVAO for Outlook Customer Satisfaction Survey Advanced Workflows Azure DevOps Connector Service Desk Enterprise API Service Desk Custom Apps Standard HW/SW Request Forms Show More
Enterprise	$92.001 per USER Per Month	10% discount for an annual billing cycle SLA 99,9% Microsoft Azure US/EU/UK Service Desk  Service Catalog Change Management Recurring changes Incident Management Problem Management Request Management Knowledge Base Self Service Portal Mobile Access Reports & Analytics Service level management Process Workflow Custom fields Single sign-on Automate Ticket Routing Ticket Prioritization Ticket Notifications Active Directory Integration Multi-Channel Access ALVAO for Teams ALVAO for Outlook Customer Satisfaction Survey Advanced Workflows Azure DevOps Connector  Service Desk Enterprise API Service Desk Custom Apps Standard HW/SW Request Forms Independent Reporting Storage Sandbox (without SLA guarantee) AI Assistant Show More

ALVAO Service Desk pricing & plans

Free Trial is available

Pricing information for ALVAO Service Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ALVAO Service Desk must be conducted with the seller.

Licensing per USER means that anyone in the company can open a ticket, and be a ticket solver.

Important Note: 1 USER = 1 employee + 1 PC + 50 objects; 10 users = 1 GB included capacity storage

Prices only apply to Microsoft AppSource purchases.

Minimum subscription of 50 users.

Pricing information was last updated on October 10, 2024

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ALVAO Service Desk Alternatives Pricing

The following is a quick overview of editions offered by other Service Desk Software

Jira Service Management Free	0/agent/month	For small teams starting with a service desk. Up to 3 agents for free.
Freshservice STARTER	$19.00	For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Show More
SolarWinds Service Desk ESSENTIALS	$39.00Per Month	For Growing Teams Essentials Includes: Chat Support Service Catalog Change Management Service Level Agreement (SLA) Groups Custom Roles Internalization Multi-Factor Authentication Incident Management Service Portal Knowledge Base Community & Email Support Show More

Various alternatives pricing & plans

Free Trial is available

Pricing information for the above various ALVAO Service Desk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

ALVAO Service Desk Categories on G2

Help Desk

IT Service Management (ITSM) Tools

Incident Management

IT Asset Management

Enterprise IT Management

Service Desk

Software Asset Management Tools

Help Desk

IT Service Management (ITSM) Tools

Incident Management

IT Asset Management

Enterprise IT Management

Service Desk

Software Asset Management Tools

ALVAO Service Desk Pricing Reviews

Nigel S.

ICT Manager

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Jul 31, 2024(Original Jul 23, 2024)

"ALVAO Service Desk was the perfect tool to help achieve ISO27001 certification"

What do you like best about ALVAO Service Desk?

Ease of Implementation & use

Integration to Alvao Asset Management

Total flexibility to suit our business needs

Fits our day to day requirements

Excellent support from Alvao and allowing users make feature suggestions and vote on these ideas.

Price Point - Fitted our business requirements without compromising on features. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

Early Stages, but don't have any dislikes yet. Review collected by and hosted on G2.com.

What problems is ALVAO Service Desk solving and how is that benefiting you?

We were using a CRM package as our service desk, it is a great sales tool but it's not designed as an ITSM service desk. It lacked the integration to assets, and it was always hard to find tickets. Alvao overcame these issues and allowed us to introduce a robust change management plan that our business was missing. Review collected by and hosted on G2.com.

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