Alta Vista Technology Pros and Cons

The quickness of their response to action. Review collected by and hosted on G2.com.

Having to get approval to every install is a bit of an issue, but I know that this is necessary in order to keep our network secure from threats. Review collected by and hosted on G2.com.

We really appreciated the way Alta Vista got to know our business and goals in order to act as a partner throughout the process. There were many times where our consultant was able to propose different (and ultimately better) way of doing things rather than just taking our ideas at face value and allowing us to run into issues that were not on our radar down the road. Review collected by and hosted on G2.com.

There is very little that we would have changed. There were a couple times where we had to ask for an updated hours-usage report to be sent over rather than automatically getting it weekly. But we always got the report promptly after requesting it. Review collected by and hosted on G2.com.

We love the dedicated project managers and Intacct experts. We have incredible insight and have been involved in a hands-on way through every step of the process which allows us to fully understand the Intacct system and its complexities. Review collected by and hosted on G2.com.

We have no criticisms of Alta Vista and have greatly benefited from their growth as a company. Review collected by and hosted on G2.com.

Knowlege of Support Staff

Response time of requests for tech support requests Review collected by and hosted on G2.com.

I do not have any complaints about them and we have been using them for over 5 years. Review collected by and hosted on G2.com.

Nothing. I thought maybe it was just the staff member that was assigned to do the training/implemetnation. However, when I reached out to the supervisor, he wasn't interested in the slightest about my concerns. He took one Microsoft Teams meeting with me, said we'll do better for the next customer, and then stopped responding to emails I sent. Review collected by and hosted on G2.com.

The entire process has been a complete let down. From start to finish. They begin very engaged and assure you they are there for any question, issue, complaint. I paid for hours of work only completed in implementation and never transferred to my new system. I ended up not even doing the final trainings with Alta Vista because I was so disgruntled with them at that point. Review collected by and hosted on G2.com.

They have an experienced, professional, and committed staff of employees. Review collected by and hosted on G2.com.

I like everything about Alta Vista Technology! Review collected by and hosted on G2.com.

They were great with helping set up the software to our needs as well as adjust to using dimensions to track various aspects our our business. Review collected by and hosted on G2.com.

The initial training through Sage University was the weakest part of the process, it sets the baseline knowledge but thats about it. Once we moved into the build/implentation phase the training and setup began to make more sense. Review collected by and hosted on G2.com.

The ongoing support is amazing, we are lucky to work with David Cummings Review collected by and hosted on G2.com.

Have not expreienced anything that I have not liked so far Review collected by and hosted on G2.com.

We are an extremely fast growing company. We don't have time to do any set up work, work out any issues that arise, or research new solutions. Alta Vista is a phone call or email away. Review collected by and hosted on G2.com.

We do not have any issues to disclaim at this time. Review collected by and hosted on G2.com.

I’d say Alta Vista's biggest strength is their team and their ability to actively listen in order to ask questions and provide feedback. Coupled with their great working knowledge of both GP and BC they were able to either match our current processes or improve them based on the new capabilities in BC. Review collected by and hosted on G2.com.

Nothing comes to mind. They are very professional and open to discussions if any issues arise. Review collected by and hosted on G2.com.