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104 Almabase Reviews
Overall Review Sentiment for Almabase
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Almabase's customer service is second to none, they can't do enough to help and are always super speedy with responses. The setup process was very easy, and I am able to manage the site and add content very easily (and I have no experience of website development). It's a superior product for a competative price, you get extra functionality to some of the other big players. Review collected by and hosted on G2.com.
Not much - the format is quite prescriptive but that suits us as we're not web developers - so it's a benefit in that the site looks professional no matter what we do to it! Review collected by and hosted on G2.com.
Almabase was very pleasant to work with. We were able to tailor my contract based on what I needed and wanted. They listened to my vision and gave suggestions about how I could impliment those ideas. The platform itself is not difficult to learn. I was able to to manage setting up the site by using an online graphic design site for the images I needed. Almabase helped with the more complex tasks. Their communication was clear, consistent, and helpful. The customer support was very responsive.
To do administraive tasks, I login a few times a week and spend perhaps 15 minutes each time, but it may not require others that much time once the initial set up is used. The features I can add on are numerous and it's able to replace a social media group. It easily integrated into our website brand and it was not hard to do a custom URL. Review collected by and hosted on G2.com.
Some of the backend organization is not organized the way my brain thinks. I had to learn to "think like Almabase". Now I have a general idea of how they organize things, but initially it was a little hard to remember where administrative tools and features were located. Fortunately it is well organized. Review collected by and hosted on G2.com.
Almabase has been a significant improvement as our online portal for event registration and email communication, and easily integrates with our Blackbaud RE database. The user experience for our alumni and friends has been much smoother, and preparing emails has been easy and intuitive. The customer support has been outstanding. For the most part, the response time to questions and problems is very prompt, and support staff sticks with you until your issue is solved. Review collected by and hosted on G2.com.
I can't say that we have any particular dislikes. Almabase is still relatively young as a product, and so I periodically find things that can't be done yet. However, they are always adding new features, and are open about soliciting suggestions for improvements. Review collected by and hosted on G2.com.
We have been using Almabase for about 4 months and it is transforming our alumni engagement! Our recent Giving Tuesday campaign saw us increase our alumni giving participation and surpass our goal! Review collected by and hosted on G2.com.
The product is changing so frequently that occassionally the help article and screenshots are ot reflective of the current version of the software. Review collected by and hosted on G2.com.
The Almabase support team goes above and beyond to make sure my questions are always answered in a timely manner. Sarita, our onboarding agent, has been extremely hands as we were preparing for our Giving Day! She is highly recommended and is part of why we had a successfull campign. Review collected by and hosted on G2.com.
I do think there are a few functionalities that can work more efficient with future additions from the platform. Review collected by and hosted on G2.com.
The Almabase team is amazing. They are very attentive to our needs and responsive to our questions. No matter the time of day, they are available to assist us. They guided us through the implementation process and continue to work with us to ensure further development. Their customer service is top-notch.
As a community college, we often struggle to find the right tool to engage our alumni. Our partnership with Almabase has helped to streamline our event registration process, cutting down on long lines and manual processes and helping us build a pipeline of engaged alumni. The system is easy to use, and the reports and donation pages are very user-friendly. By using Almabase, we are well on our way to creating an online community and building a meaningful alumni engagement program. Review collected by and hosted on G2.com.
One of the challenges with Almabase is how it intergates with Raiser's Edge. Some of the event report and batching processes are still in development and working with it for seated events can be a challenge. They have provided an app to help with event seating but there are still some issues. Review collected by and hosted on G2.com.
Our institution leveraged the Almabase platform to execute our seventh annual spring giving event, and our experience was overwhelmingly positive for several reasons:
-The interface was very easy to use to build our giving event site
-Our donors enjoyed the giving experience, including the functionality to share the campaign, the tribute wall, the page layout, and the ease of giving
-Reconciling the gifts in Raiser’s Edge was as easy as it’s ever been for us - the process of matching the gifts to the appropriate records made this a very smooth process for our gift processing team.
-The clear and supportive customer experience was unmatched. We had regular meetings to discuss our project; and questions were resolved quickly.
-We were impressed with the go-live support - the Almabase team was very responsive when issues arose during our three-day event.
Overall, we would highly recommend Almabase, especially for Raiser’s Edge customers who have struggled in the past with settling giving day data. Review collected by and hosted on G2.com.
I wish the platform would count donors and easily track joint gifts. Review collected by and hosted on G2.com.
Almabase has provided a user friendly platform for event registrations within our alumni community. Review collected by and hosted on G2.com.
At times service issues can time time to resolve, not always, but primarily tied to challenges with regional locations and time differences between these locations. Review collected by and hosted on G2.com.
From the first demo throughout our selection process and onboarding I found Almabase customer service to be a great asset every step of the way. I love the feature requests that are actually voted on by their users and implemented! Review collected by and hosted on G2.com.
Our Alumni group is from a smaller high school. So it's been a lot of learning on Almabase's part as well...getting to know our culture better and finding ways help uniquely serve us. Not really negative...it's just taken some time. Review collected by and hosted on G2.com.
