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Alhena AI
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4.9 out of 5 stars
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Alhena AI Reviews & Product Details - Page 4

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Alhena AI Overview

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What is Alhena AI?

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

Alhena AI Details
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Alhena AI Community
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Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

Seller Details
Seller
Alhena AI
Year Founded
2022
HQ Location
Pleasanton, US
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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Overview Provided by:
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Recent Alhena AI Reviews

Alexander P.
AP
Alexander P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Seamless integration between Gleen AI and Zendesk"
I love Gleen AI's ability to seamlessly integrate with ZenDesk. Customers can easily request a transfer to a human agent, and Gleen AI does the tra...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Blazingly fast turnaround for chatbot internal support"
Easy of which I could create a chatbot, train it, and explore responses via their playground feature.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great AI Support"
I personally liked the support I received whenever we raised a concern or feedback. We receive responses within the hour, if not within minutes fro...
Read more
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Alhena AI Media

Alhena AI Demo - Gleen AI unifies fragmented knowledge
Don't have a comprehensive knowledge base or extensive FAQ? No problem. Gleen AI can easily gather knowledge from disparate sources, like your help desk answers, community discussion boards, and product data sheets. Updating Gleen AI's knowledge in takes one click.
Alhena AI Demo - Gleen AI Chatbot User Interface
End users interact with Gleen AI thru text. Discussions with Gleen AI can occur within live chat windows of popular help desk solutions, Slack, Discord, Twitter, Telegram, email, or other messaging apps.
Answer a few questions to help the Alhena AI community
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34 Alhena AI Reviews

4.9 out of 5
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4.9 out of 5
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Alhena AI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alhena AIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Shaolin F.
SF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alhena AI?

The Gleen team has always been helpful and quick in responding to my inquiries. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

So far I haven't found anything that's nothelpful. I was here from the beginning and they have continued to improve the bot more and more. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Gleen has been able to resolve my issues by scaling my support team. We were seeing the same questions being asked daily that we were spending many hours answering. We were able to find Gleen and have them use their AI to look over our help desk to provide answers for our users. Review collected by and hosted on G2.com.

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PS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alhena AI?

Gleen AI is very accurate and was able to churn information hidden on multiple pages and presentations.

The setup was really easy. I just fed it some urls and it created a chatbot for me. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

I also need integration with Salesforce for the leads Gleen AI generates. Currently, they dont have this integration. They are working on it Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Helps me my account managers dig sales information from our database in a very easy and conversational manner. I am also considering using Gleen AI for lead capture on our marketing website. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Alhena AI?

Having tried other chatbots, Gleen AI is leagues ahead. It's transformed how we handle customer queries. We compared multiple bots, Gleen stood out for its highest answer quality Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

The initial hesitancy to adopt Gleen AI within our team was a challenge. However, once everyone saw its potential, we managed to convert the GenAI haters into true believers. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

We use Gleen in Discord to answer questions asked by our community members. The traffic is fluctuating and as such, its hard to manage it with human support. We experimented with a few AI chatbots. Gleen stood out with its easy integrations, quality answers and capabilities to ingest Discord conversations as well into the knowledge-base. Review collected by and hosted on G2.com.

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Manisha K.
MK
Human Resources Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alhena AI?

It is accurate, can improve, and answers queries well. It uses cutting-edge AI and has a moderate learning curve. Customer service is lightening fast, which is impressive. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Gleen AI doesn't worry me. It offers top-notch products and services. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Gleen AI Chatbot makes customers and support professionals happier. I highly recommend its customer service. Review collected by and hosted on G2.com.

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Alhena AI