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Alhena AI Reviews & Product Details - Page 3

Alhena AI Overview

What is Alhena AI?

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

Alhena AI Details
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Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.


Seller Details
Seller
Alhena AI
Year Founded
2022
HQ Location
Pleasanton, US
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.


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Recent Alhena AI Reviews

Alexander P.
AP
Alexander P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Seamless integration between Gleen AI and Zendesk"
I love Gleen AI's ability to seamlessly integrate with ZenDesk. Customers can easily request a transfer to a human agent, and Gleen AI does the tra...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Blazingly fast turnaround for chatbot internal support"
Easy of which I could create a chatbot, train it, and explore responses via their playground feature.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great AI Support"
I personally liked the support I received whenever we raised a concern or feedback. We receive responses within the hour, if not within minutes fro...
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Alhena AI Media

Alhena AI Demo - Gleen AI unifies fragmented knowledge
Don't have a comprehensive knowledge base or extensive FAQ? No problem. Gleen AI can easily gather knowledge from disparate sources, like your help desk answers, community discussion boards, and product data sheets. Updating Gleen AI's knowledge in takes one click.
Alhena AI Demo - Gleen AI Chatbot User Interface
End users interact with Gleen AI thru text. Discussions with Gleen AI can occur within live chat windows of popular help desk solutions, Slack, Discord, Twitter, Telegram, email, or other messaging apps.
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34 Alhena AI Reviews

4.9 out of 5
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34 Alhena AI Reviews
4.9 out of 5
34 Alhena AI Reviews
4.9 out of 5

Alhena AI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alhena AIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer & Network Security
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alhena AI?

Easy of which I could create a chatbot, train it, and explore responses via their playground feature. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

I have no complaints - setup was easy & it worked Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Easy integrations with key services such as slack and zendesk Review collected by and hosted on G2.com.

RS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alhena AI?

Gleen AI team has been very responsive and worked with us to address our specific needs and provide quick solutions. They are a great partner for anyone who needs an early AI adoption. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Additional dashboard customizations and analytics would be helpful and it's likely to come in future releases. Incorporating domain meta-data to fine tune the model and in recommending leading prompts would be a great feature to have. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Engaging and educating Migraine patients or caregivers by providing them nutrient expertise based integrative care solutions for their wellness. Still in early stages but we have received positive review from doctors and patiens who have used it so far. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alhena AI?

Maintenance? Almost negligible. Gleen AI is extremely easy to maintain, freeing up our resources for other tasks while democratizing access to highly valuable answers to internal users. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Our company's rollout process required us to first introduce Gleen AI to internal users. Although this delayed the public launch, the benefits far outweighed the initial wait. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

We operate in a complex field, so the quality of answers is crucial. It was difficult for us to find a bot that could answer complex technical queries accurately and with nuance. Gleen AI could meet our requirements perfectly. It collects knowledge from a variety of data types to give the best possible answer to a question without introducing any hallucinations. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Alhena AI?

The standout feature of Gleen AI for me is its incredible utility in building and nurturing our community. It's a breeze for newcomers; they just ask, and Gleen AI swiftly guides them to the relevant resources, bypassing the usual hassle of navigating our Discord community. This ease of access is a major win! What's even more impressive is how we can tailor Gleen AI's personality, making it engaging and far from the typical robotic interactions. It's like having a friendly guide that speaks our language, literally! Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Nothing specific to Gleen but initially, the main challenge was organizing our documentation and resources effectively for Gleen AI to utilize. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

We are a Web3 company with a vibrant community. Gleen AI has been a game-changer in managing our community more efficiently. It significantly reduces the time we used to spend on answering frequently asked questions, streamlining our communication process. This efficiency has allowed us to focus more on other vital aspects of community management, enhancing overall engagement and satisfaction. Review collected by and hosted on G2.com.

Vinay J.
VJ
Co-Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alhena AI?

Saved a lot of time for our companies Discord server and support tickets that we had to spend in repetitive questions. This diverted us away from real queries which required deep human involvement. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Nothing much in particular. Great product. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

We use Gleen to complement our CS team. Our support traffic is spiky in nature. So, when the traffic spikes Gleen becomes a lifesaver. Earlier, we had to put entire company on support duty when it spiked. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alhena AI?

For developer and user support, Gleen AI is phenomenal. It aids our third-party developers in debugging and offers them sample codes, it also helps our users onboard on the protocol. Truly invaluable! Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

There were internal doubters about generative AI's reliability. During the testing phase, we identified a few edge cases. After proving Gleen AI's non-hallucinating capabilities, I won them over—small bumps on an otherwise smooth road. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Our community grew from 3.5k people to 750k people in less than a year. Due to limited bandwidth in our community team, some support questions remained unanswered. Now, with Gleen AI handling basic queries, our team can focus on more complex escalations. Review collected by and hosted on G2.com.

Ganu A.
GA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Alhena AI?

Most things like of Green AI is AI Technology is used to reduce environment human activity & They are providing new features is like Renewable Energy,Climate Modeling,Wildlife Conservation etc. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Not suggestion,I like everything beacuse The best part is AI Used for environment to reduce impact of human activity on it. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

The best part is AI Used for environment to reduce impact of human activity on it & solar and wind power, for AI data centers and hardware infrastructure. Review collected by and hosted on G2.com.

Lily H.
LH
Director, Digital Ecommerce Strategy
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Alhena AI?

The influence is unmistakable. The bot seamlessly adapts to all the new modifications in my documents, requiring no actual maintenance. It's truly enchanting. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

The marginal pause in acceptance appears inconsequential when considering the significant advancements in customer satisfaction achieved with Gleen AI. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Gleen effectively addressed my concerns by expanding the capabilities of my support team. Review collected by and hosted on G2.com.

Aman J.
AJ
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Alhena AI?

Since incorporating Gleen AI, we've observed a drop in customer support load by over 50%. The impact is undeniable. There is really no maintenance needed as the bot auto-learns all the new changes in my documents. Its magical Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Overcoming the 'good enough' mindset about our old bot took effort. However, the slight delay in adoption feels trivial given the leaps in customer satisfaction with Gleen AI. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Our CS agents initially felt threatened by AI. With Gleen AI, they realized it complemented their roles, allowing them to focus on complex issues, making them more engaged, and reducing agent churn. It actually made them happier and more productive. Review collected by and hosted on G2.com.

Chris B.
CB
DAO Core Contributor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alhena AI?

The ability to get human support when the AI bot fails to understand your request is a great feature. On top of that, AI and human responses can be rated by the rest of the community to increase relevance. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Looking forward to seeing web3 attestations or credentials for community experts. This will enable a permissionless way of allowing certain community members to answer questions, while also allowing for new members to earn their expert status. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Community support in BanklessDAO Discord. Review collected by and hosted on G2.com.