# Top 10 Alexa for Business Alternatives &amp; Competitors
**Average Rating:** 4.2/5
**Total Number of Reviews:** 45
Alexa for Business is not the only option for Chatbots Software. Explore other competing options and alternatives. Chatbots Software is a widely used technology, and many people are seeking innovative, easy to use software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to Alexa for Business include conference calls and tasks. The best overall Alexa for Business alternative is Fin. Other similar apps like Alexa for Business are Drift, Zendesk for Customer Service, Genesys Cloud CX, and Kore.AI. Alexa for Business alternatives can be found in [Chatbots Software](https://www.g2.com/categories/chatbots) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing).


## Best Paid &amp; Free Alternatives to Alexa for Business
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Drift](https://www.g2.com/products/drift/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)
  - [Helpshift](https://www.g2.com/products/helpshift/reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews)
  - [Qualified](https://www.g2.com/products/qualified/reviews)
  - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews)

## Top 10 Alternatives to Alexa for Business Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Alexa for Business stacks up to the competition, check reviews from current &amp; previous users in industries like Higher Education, Marketing and Advertising, and Real Estate, and find the best product for your business.


  ### 1. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,880
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Alexa for Business, Fin is:
- Slower to reach roi
- Easier to set up
- Easier to admin
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Fin](https://www.g2.com/compare/alexa-for-business-vs-fin)
**Compare Fin with other alternatives:**
- [Fin vs Drift](https://www.g2.com/compare/drift-vs-fin)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Fin vs Kore.AI](https://www.g2.com/compare/fin-vs-kore-ai)
- [Fin vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/fin-vs-lime-connect-formerly-userlike)
- [Fin vs Helpshift](https://www.g2.com/compare/fin-vs-helpshift)
- [Fin vs Birdeye](https://www.g2.com/compare/birdeye-vs-fin)
- [Fin vs Qualified](https://www.g2.com/compare/fin-vs-qualified)
- [Fin vs FreshChat](https://www.g2.com/compare/fin-vs-freshworks-freshchat)

  ### 2. [Drift](https://www.g2.com/products/drift/reviews)
By Salesloft
**Average Rating:** 4.4/5
**Total Reviews:** 1,255
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It&#39;s made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.


Reviewers say compared to Alexa for Business, Drift is:
- Slower to reach roi
- Easier to set up
- Easier to admin
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Drift](https://www.g2.com/compare/alexa-for-business-vs-drift)
**Compare Drift with other alternatives:**
- [Drift vs Fin](https://www.g2.com/compare/drift-vs-fin)
- [Drift vs Zendesk for Customer Service](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Drift vs Genesys Cloud CX](https://www.g2.com/compare/drift-vs-genesys-cloud-cx)
- [Drift vs Kore.AI](https://www.g2.com/compare/drift-vs-kore-ai)
- [Drift vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/drift-vs-lime-connect-formerly-userlike)
- [Drift vs Helpshift](https://www.g2.com/compare/drift-vs-helpshift)
- [Drift vs Birdeye](https://www.g2.com/compare/birdeye-vs-drift)
- [Drift vs Qualified](https://www.g2.com/compare/drift-vs-qualified)
- [Drift vs FreshChat](https://www.g2.com/compare/drift-vs-freshworks-freshchat)

  ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,989
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Alexa for Business, Zendesk for Customer Service is:
- Slower to reach roi
- Easier to set up
- More expensive
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Zendesk for Customer Service](https://www.g2.com/compare/alexa-for-business-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Drift](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Helpshift](https://www.g2.com/compare/helpshift-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Birdeye](https://www.g2.com/compare/birdeye-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Qualified](https://www.g2.com/compare/qualified-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service)

  ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,554
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to Alexa for Business, Genesys Cloud CX is:
- Slower to reach roi
- Easier to set up
- Easier to admin
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Genesys Cloud CX](https://www.g2.com/compare/alexa-for-business-vs-genesys-cloud-cx)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Drift](https://www.g2.com/compare/drift-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Genesys Cloud CX vs Kore.AI](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai)
- [Genesys Cloud CX vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/genesys-cloud-cx-vs-lime-connect-formerly-userlike)
- [Genesys Cloud CX vs Helpshift](https://www.g2.com/compare/genesys-cloud-cx-vs-helpshift)
- [Genesys Cloud CX vs Birdeye](https://www.g2.com/compare/birdeye-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Qualified](https://www.g2.com/compare/genesys-cloud-cx-vs-qualified)
- [Genesys Cloud CX vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-genesys-cloud-cx)

  ### 5. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
By Kore.ai
**Average Rating:** 4.6/5
**Total Reviews:** 474
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.


Reviewers say compared to Alexa for Business, Kore.AI is:
- Slower to reach roi
- Easier to set up
- More expensive
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Kore.AI](https://www.g2.com/compare/alexa-for-business-vs-kore-ai)
**Compare Kore.AI with other alternatives:**
- [Kore.AI vs Fin](https://www.g2.com/compare/fin-vs-kore-ai)
- [Kore.AI vs Drift](https://www.g2.com/compare/drift-vs-kore-ai)
- [Kore.AI vs Zendesk for Customer Service](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service)
- [Kore.AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai)
- [Kore.AI vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/kore-ai-vs-lime-connect-formerly-userlike)
- [Kore.AI vs Helpshift](https://www.g2.com/compare/helpshift-vs-kore-ai)
- [Kore.AI vs Birdeye](https://www.g2.com/compare/birdeye-vs-kore-ai)
- [Kore.AI vs Qualified](https://www.g2.com/compare/kore-ai-vs-qualified)
- [Kore.AI vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-kore-ai)

  ### 6. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)
By Lime Connect
**Average Rating:** 4.4/5
**Total Reviews:** 453
Lime Connect is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need


Reviewers say compared to Alexa for Business, Lime Connect (formerly Userlike) is:
- Slower to reach roi
- Easier to set up
- Easier to admin
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/alexa-for-business-vs-lime-connect-formerly-userlike)
**Compare Lime Connect (formerly Userlike) with other alternatives:**
- [Lime Connect (formerly Userlike) vs Fin](https://www.g2.com/compare/fin-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs Drift](https://www.g2.com/compare/drift-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs Zendesk for Customer Service](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zendesk-for-customer-service)
- [Lime Connect (formerly Userlike) vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs Helpshift](https://www.g2.com/compare/helpshift-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs Birdeye](https://www.g2.com/compare/birdeye-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs Qualified](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-qualified)
- [Lime Connect (formerly Userlike) vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-lime-connect-formerly-userlike)

  ### 7. [Helpshift](https://www.g2.com/products/helpshift/reviews)
By Keywords Studios
**Average Rating:** 4.3/5
**Total Reviews:** 381
Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.


Reviewers say compared to Alexa for Business, Helpshift is:
- Slower to reach roi
- Easier to set up
- Easier to admin
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Helpshift](https://www.g2.com/compare/alexa-for-business-vs-helpshift)
**Compare Helpshift with other alternatives:**
- [Helpshift vs Fin](https://www.g2.com/compare/fin-vs-helpshift)
- [Helpshift vs Drift](https://www.g2.com/compare/drift-vs-helpshift)
- [Helpshift vs Zendesk for Customer Service](https://www.g2.com/compare/helpshift-vs-zendesk-for-customer-service)
- [Helpshift vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-helpshift)
- [Helpshift vs Kore.AI](https://www.g2.com/compare/helpshift-vs-kore-ai)
- [Helpshift vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/helpshift-vs-lime-connect-formerly-userlike)
- [Helpshift vs Birdeye](https://www.g2.com/compare/birdeye-vs-helpshift)
- [Helpshift vs Qualified](https://www.g2.com/compare/helpshift-vs-qualified)
- [Helpshift vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-helpshift)

  ### 8. [Birdeye](https://www.g2.com/products/birdeye/reviews)
By Birdeye
**Average Rating:** 4.7/5
**Total Reviews:** 4,119
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.


Reviewers say compared to Alexa for Business, Birdeye is:
- Slower to reach roi
- Easier to set up
- Easier to admin
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Birdeye](https://www.g2.com/compare/alexa-for-business-vs-birdeye)
**Compare Birdeye with other alternatives:**
- [Birdeye vs Fin](https://www.g2.com/compare/birdeye-vs-fin)
- [Birdeye vs Drift](https://www.g2.com/compare/birdeye-vs-drift)
- [Birdeye vs Zendesk for Customer Service](https://www.g2.com/compare/birdeye-vs-zendesk-for-customer-service)
- [Birdeye vs Genesys Cloud CX](https://www.g2.com/compare/birdeye-vs-genesys-cloud-cx)
- [Birdeye vs Kore.AI](https://www.g2.com/compare/birdeye-vs-kore-ai)
- [Birdeye vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/birdeye-vs-lime-connect-formerly-userlike)
- [Birdeye vs Helpshift](https://www.g2.com/compare/birdeye-vs-helpshift)
- [Birdeye vs Qualified](https://www.g2.com/compare/birdeye-vs-qualified)
- [Birdeye vs FreshChat](https://www.g2.com/compare/birdeye-vs-freshworks-freshchat)

  ### 9. [Qualified](https://www.g2.com/products/qualified/reviews)
By Qualified.com
**Average Rating:** 4.9/5
**Total Reviews:** 1,499
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.


Reviewers say compared to Alexa for Business, Qualified is:
- Slower to reach roi
- Easier to set up
- Easier to admin
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs Qualified](https://www.g2.com/compare/alexa-for-business-vs-qualified)
**Compare Qualified with other alternatives:**
- [Qualified vs Fin](https://www.g2.com/compare/fin-vs-qualified)
- [Qualified vs Drift](https://www.g2.com/compare/drift-vs-qualified)
- [Qualified vs Zendesk for Customer Service](https://www.g2.com/compare/qualified-vs-zendesk-for-customer-service)
- [Qualified vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-qualified)
- [Qualified vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-qualified)
- [Qualified vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-qualified)
- [Qualified vs Helpshift](https://www.g2.com/compare/helpshift-vs-qualified)
- [Qualified vs Birdeye](https://www.g2.com/compare/birdeye-vs-qualified)
- [Qualified vs FreshChat](https://www.g2.com/compare/freshworks-freshchat-vs-qualified)

  ### 10. [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 499
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.


Reviewers say compared to Alexa for Business, FreshChat is:
- Slower to reach roi
- Easier to set up
- Easier to admin
Categories in common with Alexa for Business: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Alexa for Business vs FreshChat](https://www.g2.com/compare/alexa-for-business-vs-freshworks-freshchat)
**Compare FreshChat with other alternatives:**
- [FreshChat vs Fin](https://www.g2.com/compare/fin-vs-freshworks-freshchat)
- [FreshChat vs Drift](https://www.g2.com/compare/drift-vs-freshworks-freshchat)
- [FreshChat vs Zendesk for Customer Service](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service)
- [FreshChat vs Genesys Cloud CX](https://www.g2.com/compare/freshworks-freshchat-vs-genesys-cloud-cx)
- [FreshChat vs Kore.AI](https://www.g2.com/compare/freshworks-freshchat-vs-kore-ai)
- [FreshChat vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/freshworks-freshchat-vs-lime-connect-formerly-userlike)
- [FreshChat vs Helpshift](https://www.g2.com/compare/freshworks-freshchat-vs-helpshift)
- [FreshChat vs Birdeye](https://www.g2.com/compare/birdeye-vs-freshworks-freshchat)
- [FreshChat vs Qualified](https://www.g2.com/compare/freshworks-freshchat-vs-qualified)


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