Alemba Service Manager Features
What are the features of Alemba Service Manager?
Incident Management
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
Reporting
- Dashboards
- Time Tracking
- Surveys
Access & Usability
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
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Alemba Service Manager Categories on G2
Filter for Features
Incident Management
Automate Ticket Routing | Routes tickets automatically to the appropriate user. This feature was mentioned in 31 Alemba Service Manager reviews. | 82% (Based on 31 reviews) | |
Ticket Prioritization | As reported in 31 Alemba Service Manager reviews. Prioritizes tickets based on factors configured by the user. | 78% (Based on 31 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. 30 reviewers of Alemba Service Manager have provided feedback on this feature. | 85% (Based on 30 reviews) | |
Knowledge Base | Provides a forum for answers to common questions. This feature was mentioned in 31 Alemba Service Manager reviews. | 76% (Based on 31 reviews) | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. 30 reviewers of Alemba Service Manager have provided feedback on this feature. | 70% (Based on 30 reviews) |
Reporting
Dashboards | Based on 35 Alemba Service Manager reviews. Displays important metrics relating to performance. | 80% (Based on 35 reviews) | |
Time Tracking | Tracks time worked on a ticket. 35 reviewers of Alemba Service Manager have provided feedback on this feature. | 76% (Based on 35 reviews) | |
Surveys | Provides surveys to measure employee satisfaction. This feature was mentioned in 27 Alemba Service Manager reviews. | 72% (Based on 27 reviews) |
Access & Usability
Mobile | Based on 24 Alemba Service Manager reviews. Enables access to service desk features via mobile device. | 64% (Based on 24 reviews) | |
Self Service | Enables employees to view the status of their tickets. 33 reviewers of Alemba Service Manager have provided feedback on this feature. | 81% (Based on 33 reviews) | |
Active Directory | Provides a directory of all users within an organization. 33 reviewers of Alemba Service Manager have provided feedback on this feature. | 83% (Based on 33 reviews) | |
Multi-Channel Access | Enables access to service desk features through multiple channels such as email, phone, or the portal. 32 reviewers of Alemba Service Manager have provided feedback on this feature. | 79% (Based on 32 reviews) |
Administration
Change Management | Tools to track and implement required IT changes in a system. | Not enough data | |
Asset Management | Tools to organize and manage all IT assets within an organization. | Not enough data | |
Reports & Analytics | A means to view and analyze a large amount of data in order to gain business insights. | Not enough data |
Service Desk
Help Desk | A place for users to submit tickets when they require IT help. | Not enough data | |
Incident Reports | Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. | Not enough data | |
Process Workflow | The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. | Not enough data |
Functionality
Ticketing System | Provides a service desk for users to submit tickets for IT-related issues. | Not enough data | |
Performance Logging | Tracks action-by-action asset performance with machine- or human-readable logs. | Not enough data | |
Alerting | Creates alerts when tracked assets encounter errors or performance issues. | Not enough data | |
Automation | Automates repetitive tasks associated with IT service operations and maintenance. | Not enough data |
Management
Reporting | Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. | Not enough data | |
Administration Console | Provides administrative tools for routine maintenance, upkeep, and tracking. | Not enough data | |
Access Management | Gives administrators control over user privileges and accessibility for IT assets. | Not enough data | |
Asset Management | Gives administrators control over hardware and software resource allocation and tracking. | Not enough data |
