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Alchemer Survey Reviews & Product Details - Page 90

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,233 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Alice A.
AA
Events Executive
Mechanical or Industrial Engineering
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo provides a very flexible structure for any kind of form you might need to create: surveys, booking forms, questionnaires. The logical options are very straightforward and it is easy to create a intuitive kind of form. Also you can set emails to be sent out at the end of the survey and see detailed reports. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The issues I had I was able to solve with the customer service so no major downside. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Selecting the information I need to ask on the form, set an automated email to be sent, avoid inconsistencies with questions and make it easier for delegates/clients to provide the required data. Review collected by and hosted on G2.com.

Bill D.
BD
Chair, Computer Science Departrment
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

It was a breeze to design the survey with the first question allowing three free-form responses and the other questions requiring a 1-to-5 selection. Individual response data was easy to review and the reports were visually appealing. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Didn't know if test data was included in results or not. (What happens when converting test data to real data?) Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

A long-established non-profit vocal performance group collected data on likes and vision for the organization. The survey told us that a majority of the chorus would like to start competing again and that we were not taking good advantage of shows put on by other groups in neighboring metropolitan areas. Review collected by and hosted on G2.com.

Robin J.
RJ
Market Research Coordinator
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Easy way to create and customize reports for different audiences, easy to use Text Analysis Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Piping options are flawed, styling survey themes is bit complicated Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Understanding membership needs from marketing/product development standpoint Review collected by and hosted on G2.com.

Lisa M.
LM
Research Help Desk Assistant
Individual & Family Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo is very simple to use for your marketing needs. It is easy to implement. I like the well thought out user face. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I cannot think of anything I particularly dislike. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I enjoy that SurveyGizmo is easy to implement. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Alchemer Survey?

The interface is very intuitive that I didn't even have to watch the tutorials to learn it. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

There's nothing to dislike really. Using it seems a natural thing for me. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Try SurveyGizmo and you'll be satisfied with the results. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Nothing really. But this survey system has helped me realize my thesis survey's fruition. Review collected by and hosted on G2.com.

Sam D.
SD
Senior Director, Information Strategy
Music
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Alchemer Survey?

You can make a survey that does anything. Very, very powerful. More features than I can even list here. There really isn't anything quite like it. New interface coming soon that looks REALLY simple. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Can be a little daunting at first to get started. Each survey is like a project, which is a little overwhelming. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Check them out! They're literally the best. Also, keep an eye out for their new interface in late February. Much simpler and much more responsive. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We pretty much use SurveyGizmo to power all of our web forms. SurveyGizmo sucks everything in, and outputs it to all sorts of different other platforms and systems. Review collected by and hosted on G2.com.

Peter B.
PB
Director, Enterprise Solution Architect
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Alchemer Survey?

Great tool at a great price. Fully integrates with Salesforce. We were able to create a simple survey that confimred contact information to a group of our clients and when they made the corrections in the email, it automaticlly updated Salesforce for us. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Figuring out the software at first was a little cumbersome. I had my technical expert take it and run and it took her a few days to get up and running, but have been very happy ever since. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Works real well. Definitley worth the trial period so you can see for yourself. Review collected by and hosted on G2.com.