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Alchemer Survey Reviews & Product Details - Page 45

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,235 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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1 person requested security information

Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Stace G.
SG
Senior Research Executive
Market Research
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alchemer Survey?

Works great on mobile and the offline feature is very useful in remote areas Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The lack of data map is frustrating and the numerical reporting values don't always work meaning you have to check them manually Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

None Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Offline surveys and running surveys on small mobile devices Review collected by and hosted on G2.com.

Jeffrey F.
JF
Deskside Support Technician
Computer Hardware
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Bulk Edit mode streamlines operations. Advanced layout and reporting features. Supported well via conferences, forums, phone, and videos. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Setting it up has some limits but it took some time to get use to Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

None at this time Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

SurveyGizmo is an advanced and highly capable online survey tool that can accommodate a wide array of tasks, particularly through custom coding. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

This platform has a simple to use interface that is simple to use, some platforms can be a little daunting Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

It's not the cheapest alternative out there, I wish the price was more accessible Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

If you have a decent enough budget, then I would encourage people to try SurveyGizmo as it is a great platform Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

To create modern-looking surveys that are not only easy for us to build/understand but also easy for our customers to complete Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Alchemer Survey?

I have been a user for 5 years now and it meets the customization out organization needs. Survey Gizmo also strives to make its product better overtime. The functionality of the login feature to continue where the respondent left off is a big improvement. The reporting dashboard is easy to understand and visually apealling. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

As an email service provider, it still did not resolve sending to aol customers. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Still requesting the timeline feature in the reporting dashboard can appear as an appendix. With total number of responses displayed per day. Review collected by and hosted on G2.com.

Verified User in Information Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Simple to setup a survey. Many different survey question types. There are tools available to judge the quality and user friendliness of your survey. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Reporting can be a little difficult to understand if you are using a non standard question type. This tool also does not allow you to setup the survey to be used in a kiosk type fashion. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Simple to get started and use. Lots of additional power user features that we have investigated but not implemented. Reporting is easy to use but can be a bit confusing if you use certain question types. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We have been using this tool to gather feedback on a variety of training sessions that we offer our clients. We have gotten valuable insights by creating surveys and sending them to participants of the training sessions. Review collected by and hosted on G2.com.

Britnee R.
BR
Teacher
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Easy to understand data, format is clear and concise Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

All features aren't free and my school is unwilling to pay for subscriptions at this time Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

No problems, the financial aspect is difficult but not something that is a fault to the product Review collected by and hosted on G2.com.

KB
Senior Project Manager & Data Protection Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

We are a small organisation that builds bespoke surveys for each project (around 15 - 20 or so per week). The ease and speed of putting these surveys is excellent. We used a different platform before and have been delighted with the positive differences between the two - we would NEVER go back! We spent several weeks researching and trying various platforms and Survey Gizmo was the front runner by a significant margin. The location of their server within the EA was another positive with regard to GDPR/Data Protection. We have found the support team to be responsive when we have needed help, again this is in direct contrast with our previous provider. The value for money for such a good service has been the icing on the cake. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

There have been very few things we don't like. the main one has been a design issue with regard to the GDPR Consent statement/ tick box. We have received emails on a regular basis about whichever survey not proceeding past a certain point, which is always the question prior to the Consent statement/tick box - the tick box is not obvious enough and the format/design can't be altered by the user as it is an inbuilt part of every survey. This has been indicated as a low-priority in the development roadmap. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Surveys form a key part of our process. We needed to reduce the time spent on building them without compromising on the quality of the surveys. In addition, we were spending way to much on our previous platform in terms of money and time. We now have a much faster, efficient and cost effective solution in place. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

I had the pleasure of attending a conference in Boulder. The conference was well organized and really help me as a new user. What I liked the most was the option for one on one training. It allowed me to ask tons of questions and take notes at my pace. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I like everything. No complaints. When I need help I get it. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Corporate surveys for various departments. Review collected by and hosted on G2.com.

EM
Senior Digital Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

We use SurveyGizmo for internal surveys, external surveys for events and for internal list pulls - it's an easy way to collect information quickly and the surveys are easy to build. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

SurveyGizmo doesn't integrate with HubSpot so I can't track survey engagement on a contact level. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

If other survey tools integrate with your marketing automation tool, that might be a better bet. Overall, we have had a good experience using SureyGizmo as our survey tool and would recommend it. It's user friendly and not costly which is important for any team looking into it! Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

It allows us to track multiple questions in one place, we also use it to track all of our list requests with IT and Marketing since we are moving from a home grow CRM to Salesforce.com Review collected by and hosted on G2.com.

Brianda G. E.
BE
Call Center Supervisor
Telecommunications
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

You can use advanced layouts and it has great reporting features to get your custom detail reports . It’s a great online survey tool that does multiple tasks which you can do with a little customization. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Some limitation but overall it’s great tool . You can try for yourself in the explorer plan . Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Use trial see if it fits your needs . Explorer trial is reasonable priced for those who aren’t sure . Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Been able to use online surveys , reporting , conferences and videos . Review collected by and hosted on G2.com.