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Alchemer Survey Reviews & Product Details - Page 41

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,235 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Management Consulting
AM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

I love their customer support and the ease of use of the software. We have had to program hundreds of surveys and many of them have very complicated skip patterns and logic. We've always been able to accomplish what our clients are looking for with our surveys. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

My company is very concerned about security and unfortunately, SurveyGizmo doesn't meet the requirements anymore; but I love the software so much! Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

SurveyGizmo has allowed us to program very complicated surveys with ease. The support we've received has been top notch! Review collected by and hosted on G2.com.

AB
Real Estate Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Alchemer Survey?

Surveygizmo has some of the easiest to understand analysis that survey softwares out there provide based on the data that a company collects. The building of surveys, although time consuming, is pretty straightforward and there are not many survey management issues. It does it's job as a data collection solution pretty well and allows me to look at the outputs in different ways to really see what they mean. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I think that survey gizmo needs two main things: A more visually appealing data reporting interface. Despite the analysis being easy to work with, the interface is not as visually appealing as I have hoped. Because of this, I often have to take the data out and work with it elsewhere. Further, Survey gizmo also needs some more prebuilt templates for surveys. As I said, designing them from scratch can often be difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I would highly recommend trying out the trial version to see how you like the interface Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I have been using surveygizmo in order to collect data from my leasing clients about their preferences, options, and decisions as to gauge the market trends in my city. I have been able to do this market trend analysis through surveygizmo and seen some pretty interesting results that I was able to forward on to executives. Overall, this software has been pretty good for my analysis purposes, it has helped me gather good data to share with my executives Review collected by and hosted on G2.com.

RG
Real Estate Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

I think that the best thing about surveygizmo is that it has some great data analysis features for users after they have gathered their data. Being able to draw insights from gathered data is the most important part of gathering it in the first place, and it does that job well. Creating surveys takes a bit of time investment for users, however, they are pretty self-explanatory and offer some decent questioning options and types of questions. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I think that surveygizmo definitely needs more templates for users to employ rather than having to create the surveys completely from scratch, even for really common templates, such as gathering user's demographical data. Without this, a lot of time must be put into creating the surveys in order to create surveys that look nice and have all the necessary questions. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I would recommend trying out surveygizmo through its trial mode(thats how I got to know it) and seeing if it works well for the type of data you are trying to gather. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I have been using surveygizmo to gather data from other real estate agents regarding how their clients have changed or shifted in locational, amenity, and more preferences over time. This data has been collected and analyzed on surveygizmo's platform, and then I have used the reporting features that it provides to export the data to a file for my executives to see the gathered data and its drawn insights Review collected by and hosted on G2.com.

SJ
Real Estate Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

I think that the ease of use with survey gizmo has definitely been the best part about it. Being able to design surveys with no technical expertise is time consuming, however, it works well and the end result definitely is of high quality. I also really enjoy the data analysis that survey gizmo is able to perform with information - the insights are easy to obtain and understand. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I think that survey gizmo needs to add templates to decrease the survey creation time more. Because surveys have to be designed completely from scratch in most situations, it is often a hassle, and simple questions that should already be in a template have to be created from scratch. This just adds unnecessary work time to use the software. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I would recommend giving it a shot to see how your company executives like the information it can provide from your gathered data. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I have been using survey gizmo to ask other real estate agents about their clients and client preferences to create a market trend analysis in my city. By gathering this data from their clients and mine, I have created a large database of information that surveygizmo has helped me to analyze and understand. I think the data reporting interface is a little underwhelming and needs more visual design, but the insights are useful Review collected by and hosted on G2.com.

Jean-Philippe G.
JG
Business Development Partner
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Many options to ask the right question and analyze the answer quickly Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

You can't cancel an action if you have done it by mistake Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Internal surveys to reach 100+ employees Review collected by and hosted on G2.com.

Luis R.
LR
Contador empresarial
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Me encanta como trabaja SurveyGizmo, ofrece todas las herramietnas necesarias para realizar encuestas de calidad y conocer todo el Feedback de las personas que usan nuestros servicios o que trabajan para nosotros, es muy util para tener analisis en tiempo real de todas las opiniones que ofrece la gente en las encuestas que realizamos o que ellos decidan añadir, ademas es muy facil de usar y es super segura eso se agradece bastante Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Por los momentos no tengo nada que me disguste de este potencial software de encuestas, nos a sido de mucha utilidad y a tenido un funcionamiento genial Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Lo recomiendo totalmente, es super facil de usar y ofrece una interfaz muy intuitiva lo cual permite utilizar todas las herramientas que ofrece de manera facil Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Gracias a SurveyGizmo podemos obtener mucha informacio u opinon de todas las personas a las cuales se les hace el cuestionario, de esa manera podemos mejorar nuestro servicio o bien añadir todo lo que la gente quiera en un futuro, eso ayuda mucho a retener los clientes y aumentar las ganancias en toda la compañia Review collected by and hosted on G2.com.

JG
Real Estate Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

I think survey gizmo provides some great analysis on the data that we collect from home buyers. The interface will provide intricate specific information that we are looking for. This has been pretty easy to adapt to so far and grasp as to how it is done by them. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I think that survey gizmo needs some more functionality in the sense that there is a lack of readily available templates for users. Because of this, all surveys are usually designed from scratch, which makes the entire process so much more difficult. I think survey gizmo has some great potential but needs some small things to make it all the better and more usable by the general public Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I would definitely say that organizations should give it a shot and see how they like it - specifically if it fits their functional needs Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I have been using survey gizmo to gather data from my clients about their lease preferences, and eventually putting this data towards an aggregation to determine the shift of client preferences over time. This software has been immensely helpful throughout the entire process and I love using it so far. Review collected by and hosted on G2.com.

MG
Real Estate Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

I think that survey gizmo's ease of use is the most important thing about it. By making it easy to create these surveys, people do not have trouble grasping the software as a whole. Because of this, I was able to get on survey gizmo and easily create surveys to request client information and location preferences on their future homes. This software also has some great analysis tools that allow us to easily examine the data we collect from clients Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I think that survey gizmo needs some more templates for new users to start off with. This would make the process of designing a survey and getting to know the different kinds of questions that survey gizmo has pretty easy- it would also be a boost to productivity when we only have to alter a few questions rather than create every single one. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I would recommend comparing the kind of information needed with survey gizmo's offerings to see if this solution is necessary. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I have created survey gizmo's to send to clients to get to know them as well as their preferences in the upcoming move. This way, I can help them find the right homes for them in the right price range, location, and more. The collection of data that survey gizmo creates has also been used by Housing Scout to put together a universal screening list for properties that we may show. Review collected by and hosted on G2.com.

QL
Real Estate Sales Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

I think one of the most important things about surveygizmo is the various functionality it has. For one, the ability to create and send surveys with ease. Following this, the process of analyzing the data is very straightforward for users such as myself that are just beginning to use the software. Overall, the software is really efficient and I much prefer it to others. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I do not have any major disputes about surveygizmo. I think that the pricing is fair for the amount that it charges. I would say that it can have some more prebuilt templates to make automation a little faster. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I would recommend checking the trial version out and testing with clients! Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I have mostly been using surveygizmo to work with my clients and create a bank of data that helps me compare environmental reasons for them moving to certain locations across the city. By aggregating this data, I can not only help their case, but also get to know market trends that I can cater to future clients when they are asking about homes for them Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alchemer Survey?

I think the biggest thing about SurveyGizmo is that it offers the user many options on how to ask the questions, analyze the questions, and really use the data that has been gathered by our questionnaires. I also think that the documentation for data input and analysis is great because it offers users many ways to learn more about the tool and really use it to its full potential Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I think that the price is a little high for budding companies to really use actively in their database. This makes the survey gizmo a great tool, but one that can be a little bit expensive for businesses that are just starting to get involved in data collection and analysis. Otherwise, I would say that it has no major other flaws. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I would highly recommend this software to agencies looking at doing market research and analysis Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I have been able to interview clients for their real estate preferences using SurveyGizmo. This has streamlined my business processes by allowing me to simply send them a questionnaire and get results indicated what kind of home preferences that they might have rather than depending on manual questioning in person. Review collected by and hosted on G2.com.