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Alchemer Survey Reviews & Product Details - Page 35

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,240 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Oil & Energy
UO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Ease of use in making survey. Can require certain questions and allow flexibility to user. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Exporting to PowerBI not real time. Does not have an API connection or real time data export. Manual export limits results until data owner can download and refresh file. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Admin must be able to field lots of questions, approve user level, and respond quickly. Otherwise issues will arise in the field while using product Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We are surveying safety metrics in an industrial setting. Benefits include mobile entry and record keeping is electronic versus a manual pen/paper style that was previously utilized. Review collected by and hosted on G2.com.

AB
Community resource development
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Ease of use. Isn’t too technical and gets results. Simple to navigate and allows for the user to complete the full survey Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Isn’t as reliable as others we have used in past Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Make sure you’re choosing what works best for you’re organization and that it will fit your needs Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Getting good feed back and flow. It gave us the ability to use a single platform to gather information and as a collective be informed Review collected by and hosted on G2.com.

Hitesh D.
HD
Marketing Director
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Alchemer Survey?

Creating questions and adding rules for questions is very easy. I also like the themes and interfaces which respondent sees. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Sometimes the data of some questions is missing in the final file for which we have to email the surveygizmo team many times which further leads to mental stress and delay in the delivery of results Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

If you are considering surveymonkey try survey gizmo as well. It has better features than many other survey tools and is also less expensive. The only issue lies with the customer support as we sit in India and customer support is in another country due to which the reply takes time. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

It is an important part of my work. We do a lot of consumer surveys through our portal to understand our audiences much better. We use that data in our sales pitches. Review collected by and hosted on G2.com.

Verified User in Market Research
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Alchemer Survey?

Upsides are that Its free. No CPC (cost per complete) for using is its greatest strength, which is nice when you can minimize your direct costs. Easy enough back-end (but that's due to limited capabilities) to navigate around and program a survey. The survey template/skin builder is okay. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Limited capabilities. Gizmo just cannot do basic survey logic or piping and has terrible quota controls, that can botch a project with guaranteed incentives quickly. Also, the reporting and dashboard capabilitiies are also so basic that you cannot easily review and glean insights from your survey data without additional resources. So the largest downsides are that you cannot attempt to execute a complex survey with it as your platform. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Gizmo cannot handle complicated requests so if you have online survey needs that go beyond something simple and straightforward, seek other options. Also, the Gizmo knowledgebase and support are extraordinarily lacking so I would not plan for getting their help either. The online boards from serious survey programmers lodging similar complaints about the tool and its support are almost comical. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

If you need to deploy a simple survey out to your sample, i guess its okay but it should be used for actual complex research. A survey longer than a 2 minutes should find another platform. SurveyGizmo only helps if you are asking simple survey questions and not awarding any incentive for the persons completing it (I'd recommend you elect a random drawing entry based on poor quota controls). Review collected by and hosted on G2.com.

Utkarsh K.
UK
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Alchemer Survey?

SurveyGizmo's best thing it the Dashboard that it flaunts. It has a great UI and us user-friendly too. The team was able to implement it quite quickly and with ease. Hats off! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Testing options at first looked to be different that what they were expected but later on things got sorted out quickly after seeing the tutorial. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

You can go with it. It is a great platform for surveys. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Risk assessment and customer experience evaluation has never been so easy. I really appreciate SurveyGizmo team's efforts. Cheers! Review collected by and hosted on G2.com.

Gordon M.
GM
Group CEO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Alchemer Survey?

SurveyGizmo gives us many options and possibilities to design our surveys. The variety of templates and forms is crazy compared to the competition. They provide us with all kinds of tools to create our surveys in the right way, thus collecting important feedback, thoughts, and comments on products, services, or changes that could make a difference in a company. Another thing is the price, compared to the big players like Qualtrics, it is very affordable. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The support team comes first. It seems that they are not interested in solving a problem, even if it was a small problem. I don't know if I was alone, but I never resolve an issue with them. Another thing that bothers me is the price increase. Ok, I know I just said that the price is cheaper than Qualtrics, but it should be more accessible for the wallet. That aside, the program is good and I don't have more bad things to say about this survey creator. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

The program is of good quality and the price is not so expensive compared to the features they offer. I know Qualtrics brings more to the table, but the price is higher. If your budget matches the price level of SurveyGizmo, do not hesitate to buy it. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

The main thing is that SurveyGizmo provides us with all the tools to create surveys, and with that, we are able to read feedback, thoughts, comments, ideas from many people and turn them all into one that can work for everyone. The program itself offers us many advantages or features, such as add-ons, customization, data reports, email campaigns, integrations, and more. Review collected by and hosted on G2.com.

RK
Researcher
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Alchemer Survey?

I think SurveyGizmo is one of the more intuitive softwares of its kind. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Difficult to do individual data analysis Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Definitely one of the better given that you aren’t paying much to use it. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Mostly work in population health to analyze aggregate data. It’s good for doing this, but you can’t always tell how individuals have filled out the survey very easily. This can leads to gaps in the data that may be overlooked. Review collected by and hosted on G2.com.

Gelders M.
GM
Manager Manufacturing & Logistics
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Surveygizmo is straightforward to use it and has excellent automation features, such as filtering replies to new questions, submitting response-based emails / notifications. You may also use your HTML (header, definition, etc) to configure the format of each query. I prefer the partly constructive response summary feature, then access an export and submit a confirmation campaign to finish the replies, which is very helpful for lengthy questionnaires. You may also post a link to modify a client reply. Customer support is quick and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Pricing plans of the product. We used to be much more accessible, but about a year later we decided to move more into the commercial area and locked most of the functions for $1000 every year under more costly packages, while the competition is available for $400 a year. Users just don't get to delete the logos of the program from your questionnaire or change the designs of your queries if you spend something such as $300 for a basic account. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I can suggest SurveyGizmo as I find it to be a technology that moves in the right direction and is dedicated to its customers. Besides, the tool provides users with a wide range of facilities. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I perform industry interviews for the purposes of consumer research. Only using essential features such as developing surveys, publishing, importing sales, creating new surveys from the original. Review collected by and hosted on G2.com.

Sharon D.
SD
Physical therapist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about Alchemer Survey?

SurveyGizmo facilitates the development of forms, including types of payments, quizzes, and studies. The ability to import correctly configured Microsoft Word documents into a survey is an excellent shortcut, assuming fundamental question types. SurveyGizmo offers a number of well-organized templates that can meet the needs of any company. The reporting features of SurveyGizmo are robust. Filters can be set globally or for individual issues for criteria, such as displaying results only for participants who answered a specific question with a specific response. Sharing includes a password for viewing the report or disabling information export to users. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

SurveyGizmo does not provide an offline survey application, but has ensured that surveys can function offline within a browser, including phone browsers, because it creates immediately responsive coded studies. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

SurveyGizmo is an effective and very well-designed survey tool for making design and reporting choices that can go head to head with other products. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

The product enables my team and me to generate advanced surveys and send them to customers. Robust reporting tool transforms the collected information and displays the data in a text-free form with personalization of the criteria. Review collected by and hosted on G2.com.

Tanvi S.
TS
Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Has a great deal of decent highlights/survey categories and looks quite great on portable devices such as mobile phones.

The overview interface is genuinely instinctive and they offer an exceptionally wide range of features(which we don't utilize, however I regard that they exist).

What I like most about SurveyGizmo is the cell phone adaptation, it's incredible to have the option to make surveys with just a basic telephone, any place you are!

It's unique and very much planned I adore all its technique and results when doing any work. It is perfect for booked surveys and I have seen phenomenal outcomes. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Can't check survey results on mobile phone.

Survey configuration takes somewhat longer than it should Translations are a torment to do

I truly like the product yet on the off chance that you include more structures it would be great since it is additionally about developing the nature of what you need to offer

The item used to be quite reasonable. One year from now the costs are going up a lot, yet despite everything i think it is justified, despite all the trouble for the information we get from it.

I don't care for SurveyGizmo's costs, since they surpass their cost every month and I imagine that overview programming ought to be less expensive and open to anybody. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

it's very good . just go for it. a bit pricey but worth it definitely. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Easy to understand current user requirements and accordingly draft and plan our new strategy and models to release in market.

the interface s quite user friendly so even a new joiner can understand it and use it and help us with the correct information. Review collected by and hosted on G2.com.