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Alchemer Survey Reviews & Product Details - Page 34

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,240 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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1 person requested security information

Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Benjamin B.
BB
Co-Founder & CEO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about Alchemer Survey?

I love how clean and sleek the interface is, while simultaneously offering power and sophistication. It is very intuitive to use and manage active projects. I appreciate the various stock options as well as the diverse ways to view your data. The best part is making the report page shareable/accessible without others needing a login. Not only is this possible, but the shared page is also dynamic and updates with incoming responses! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I wish there were a calendar tool to better visualize/track active projects. From a contractual perspective, Survey Gizmo has radically increased its pricing structure/account types, which made it financially attractive for us to move out of several active accounts. We had to drastically reduce our users, and our executives considered giving up SG entirely. I hope that things calm down at this point and that there is more proactive transparency regarding account type/price changes. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

You are! It is a great tool. If you are coming from Survey Monkey, it will not be a difficult transition and you will get so much more! Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We have used this for the collection of survey data, serve as a reporting mechanism for annual or regular evaluations, facilitate simple forms/data collection tasks, and capture observations from events or meetings. Review collected by and hosted on G2.com.

Sandy S.
SS
Private Wealth Management Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Alchemer Survey?

Writing reviews in a scenario like this is great, they are planned everywhere and organized according to different classifications, it's about choosing the one that suits you best and adapting it to your needs. The reviews at this stage are dynamic. We can legitimately work with each buyer to understand their preferences, work on them, and check them. Creating a review is very easy, you don't need to give the phone number that suggests you consider the security of your customers. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I do not perceive any weakness in this instrument it has been extremely valuable. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

SurveyGizmo is a finished device. Everything it required, whether a complex distribution or different transfers, everything was there in the forms of SurveyGizmo. So there is very little to hate. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Process the evaluations of my clients and characterize the direct activities to meet the goals of each summary. The buyer feels that they belong to the core leadership of the organization and with a specific goal in mind, they generate loyalty. I don't invest much energy and effort structuring tools to measure compliance, generally, I accept, process, and break down the evaluations of my clients. Review collected by and hosted on G2.com.

David H.
DH
Business Development Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

I appreciate SurveyGizmo to make surveys with various kinds of questions very simple to use. It also provides a number of excellent tools for analyzing the data received. It is therefore good that a color scheme for surveys for external customers can be labeled and applied. Users may produce your own themes that can match your business product and you are not restricted to a pre-set selection of subjects and colors unlike many tools. I always prefer the URL that we send to our customers to be defined instead of random. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The licensing process is quite annoying because the consumer with several apps does not function so well, but this is a slight inconvenience and has no effect on overall usage. It also has a bearing on the user's name. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

The tool for getting customer insights is really important and is very simple to install and allocate to customers. Detailed information on the results of the questionnaires sent for assessment are also ridiculously easy to obtain. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We mainly use SurveyGizmo to track customer experience on our support team, give a survey every week to a variety of consumers, and review these metrics regularly. This enables us to identify employees that work well and also to enhance areas. We also used it to execute reward presentations and we used it to document responses to a survey for an examination. Review collected by and hosted on G2.com.

Karan Kumar J.
KJ
Senior Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

It is very fast and runs smoothly even on low bandwidth. You can create surveys, polls, questionnaire etc. very easily on it. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Its UI and UX design needs some enhancement. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Nice software for feedbacks, polls, surveys and questionnaire. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Creation of surveys, polls, feedback forms and questionnaire. Review collected by and hosted on G2.com.

Regan S.
RS
Freelance Market Research Consultant
Market Research
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

The platform is very easy to use. From programming to reporting, even a beginner programmer would be able to make a very complete survey and feel confident. Reporting is also very easy. As long as you have the all-inclusive account, you are able to run every possible type of report, which is very beneficial. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The Word import tool does not work as well as I would like. Maybe this is just my surveys (I write a lot), but I always have to go back and check everything. So it's easier for me NOT to use this. Additionally, I think that the picture upload tool is a bit "off" in regards to picture resizing when uploading, but again, this could be user error. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Get your free 7 day trial and play around with it! You won't be disappointed. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Cross tabs are so easy to read - I can send these to clients straight from a download. I have saved a lot of time programming, by using this platform because of the ease of use of the system. Overall, it's a very comprehensive system and I highly recommend it. Review collected by and hosted on G2.com.

Pierre D.
PD
Senior Vice President
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo is a simple-to-use tool and it's straightforward to use. I may select from and individualize multiple built-in models. It has many. It is straightforward and efficient to build surveys, review responses and make the necessary changes. The method is comprehensive and understandable. The team can also submit marketing emails to inspectors, use various devices and customize my questionnaire to the specifications. SurveyGizmo helps our team to modify questions if appropriate, and we can use their modern research tools. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Even though it functions well and includes several models, it would also be good to build and import my layout into the application. It'd also be pleasant to be allowed to send an email with unique models and a connection to the questionnaire. A further issue that concerns me is that after I have obtained the answers, I may not alter them. Occasionally users enter a clear field where they are backed up to one rectangle, and most of their knowledge is lost and it might take time to do it properly. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

This is a great tool everything you need for for questionnaires. Once you buy this premium service, you may try the free variant so you have a glimpse into how it functions. It can improve efficiency, boost and decrease efforts. The questionnaire may be sent to many individuals who are willing to use it on either machine. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Convenience of use and performance are included in the advantages. We can also choose various answers and style responses. The questionnaire algorithm has enabled team to solve the problems of my organization, increasing our efficiency. In any sector, e-mails may be used by any client. Review collected by and hosted on G2.com.

DG
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Alchemer Survey?

The options of question types. The ability to export data and use API interfaces. The offline survey feature. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

How some of the features you really want are in the next level of service. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

SurveyGizmo is a solid survey platform with many features which allow you to capture information and pass it along to other applications for analysis. Look carefully at the different plans as many of the question types are reserved for the more expensive options. Call when you have questions because their api documentation is somewhat haphazard. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Data collection Review collected by and hosted on G2.com.

Joseph L.
JL
Coach
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

I love how clean and streamlined the interface is, while still packing power and sophistication. It's very intuitive to use and manage active projects. I appreciate the various share options, as well as the multiple ways to look at your data. The best thing is sharing/giving access to the reporting page without others needing to have a login. Not only is this possible, but the page shared is dynamic and will update as responses come in! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I wish there was a calendar tool to better visualize/track active projects. From a contracting perspective, Survey Gizmo radically increased their pricing structure/account types, which priced us out of several active accounts. We had to dramatically scale back our users and our leadership considered abandoning SG altogether. I hope things calm down on that front and there is more proactive transparency around account type/pricing changes. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Do it! It's a great tool. If you're coming from Survey Monkey, it won't be a hard transition and you'll get so much more! Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We've leveraged this for collecting survey data, serve as a reporting mechanism for annual or periodic evaluations, facilitating simple forms/data collection tasks, and capturing observations from events or meetings. Review collected by and hosted on G2.com.

Rebecca E.
RE
Survey Research Manager
Research
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

I love that there are no limits on the number of completed surveys you can do with your license. This makes using SG affordable for our not-for-profit in-house research team of two. The online documentation is excellent. 95% of the time you can find detailed answers to any questions or stumbling blocks in their online documentation. When you cannot, the help team is quick to respond; you have the choice of calling in (for fast turn around) or sending an email (which usually is answered within 1 business day, if not faster). The software is fairly flexible - with the ability to add more complexities using HTML/CSS. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

There have been a few situations where I have wanted to do some rather complex survey logic, and was not able to do it. As a former Qualtrics user, I miss the 'Survey Flow' feature. But for the most part, I have found work-arounds. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Take advantage of all of the great online documentation. It is well written and extremely helpful. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We use SurveyGizmo for customer satisfaction surveys, rating the helpfulness of services, surveys on industry topics, pop-up surveys, inviting people to surveys via text messages, kiosk-type surveys and internal surveys. Review collected by and hosted on G2.com.

Anuj N.
AN
Research Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Creating surveys have never been so easy and that’s only because of SurveyGizmo. The results delivered are fast and in multiple formats. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Multiple steps to ensure survey questions are corrected and added. They need to add more templates as well. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Email marketing, polls for school use, data analysis and site intercepting surveys.

I have realized that setting up surveys and polls have been fun and easy. Review collected by and hosted on G2.com.