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Alchemer Survey Reviews & Product Details - Page 32

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,240 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Alchemer Survey?

It's versatility. Alchemer make every question/logic you can think of possible. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

More flexible options for report editing and exporting. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Data collection has become so much easier. Review collected by and hosted on G2.com.

MR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Best features of any survey software but easy to use. User interface is brilliant -- if you think, "Can I do x...?" the answer is always yes, and figuring out how to do it will be easier with SurveyGizmo than with anything else.

Survey templates are attractive, clean, and professional. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Novice users may have a small learning curve. But the user interface is excellent and even new users should be able to figure it all out pretty quickly. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I am a marketing strategy consultant and frequently need quick-hit answers. SG makes it easy to create a technically proficient survey that is attractive and professional. Review collected by and hosted on G2.com.

Martin T.
MT
Brand leadership strategist, author: Branding Like the Big Boys, principal
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Easy to use, intuitive interface, powerful reporting features. I have been using Gizmo for at least a decade and the developers have continually improved its functionality and robustness. We utilize Gizmo for enterprise-class marketing, branding, customer service and employee surveys for client companies ranging from $1 million to $1 billion. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Numerous pricing tiers to confound the purchase decision. Gizmo wants to provide all customer service by email and hides its phone numbers from its users. If you want to talk to someone you are either going to pay for it or work very hard for it. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

SurveyGizmo makes developing and conducting research on behalf of our clients an initiative that our agency can easily in-source with minimal techiness. We have built a significant body of work and research discipline within our firm on this platform. This compared to a decade ago when any research study required outsourcing to a specialized market research firm. Review collected by and hosted on G2.com.

Verified User in Fine Art
UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Alchemer Survey?

Very customizable software that is much more than just a survey tool. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I have run into some issues using certain question types and formatting issues. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Enjoy Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Creating different forms Review collected by and hosted on G2.com.

Rachel P.
RP
Technical Project Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

What I love the most is that it has many integrations which facilitates the creation of surveys more dynamically. It is easy to be able to add users within a single account and thus be able to easily manage employee accounts. SurveyGizmo is very flexible with prices so it adapts according to needs. This platform can be a little difficult to understand, so it thas a tour to explain some of the operation of its tools, in addition to any questions, technical support will always be there to solve any problem. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I would like them to implement more templates, which are more varied when choosing one in case you need to carry out a quick survey. The should improve the interface a bit since it is a little difficult to navigate between them . It is necessary to be trained to be able to generate a survey correctly since it becomes complicated at times and the time of creating a survey without the use of template is long. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Its has really helped us collect information for databases, information about the quality of our products and service, sometime we use it to find out problems tha must be solved within the company, etc. SurveyGizmo has oppened many doors and provided me with an excellent different point of view that was not available when daata was not collected. The surveys of this platform helped us a lot to evaluate many things that we were not aware of. Review collected by and hosted on G2.com.

GB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

I love the use friendly platform and the ease of creating surveys. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I feel it sometimes is limited when building the survey or trying to find different ways of reporting. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

No specific recommendations. It can be used for so many different things other than surveys. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We use SurveyGizmo for creating surveys, collecting information from patients and franchisees, we have email requests forms etc. Review collected by and hosted on G2.com.

Amy M.
AM
Project Implementation & Quality Control Manager
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Kaylee G.
KG
Marketing Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo offers a number of methods and options for creating surveys. Compared to the competition, the variety of models and shapes is surprising. These tools supply us with tools we need to properly conduct a survey in order to gather important information, ideas and comments on products, facilities or changes that may be relevant to our business. On the other hand, the price is a little lower than the competition. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The support group will come first. So you get the impression that they're not interested in solving even the most trivial problems. I've never had a problem with them, whether it's my fault or not. Another thing that concerns me is the price increase. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

It's a high quality program and it's not too expensive for the features it offers. As long as your budget and SurveyGizmo prices match, don't worry about buying them. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

The point is that SurveyGizmo gives you all the tools you need to create a survey that can read many people's comments, impressions, opinions and ideas and turn them into something for everyone. The system itself has many advantages and features, such as add-ons. Review collected by and hosted on G2.com.

Simone Y.
SY
Customer Success Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo facilitated the development of forms for payment methods, surveys, and studies. The ability to import a customized Microsoft Word document to your survey is a great shortcut to the basic types of questions. First, SurveyGizmo offers several structured templates to meet the needs of each organization. The filters can be customized globally or according to the criteria of a given topic. For example, only the results of participants who have answered a specific question and answer will be displayed. Share keywords that include viewing reports and keywords that prohibit writing information to users. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Although SurveyGizmo does not offer an offline survey application, it does allow you to run your survey offline in any browser (including mobile), as it creates surveys with encrypted answers right away. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

SurveyGizmo is a powerful and well-designed survey and reporting tool that can be used with other products from start to finish. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

With this product, my team and I can create complex surveys and send them to our customers. The powerful communication tool converts collected information into non-text data and present it in a non-text format with user-defined criteria. Review collected by and hosted on G2.com.

Ashish S.
AS
National Head-Dealer Channel
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo is quite simple to use and using this useful tool it allows to track the progress of the surveys. It really is simple to create surveys from start and also easy to collect user-submitted responses. This software helps coordinate the various activities and generate the best outcomes based on the data obtained from this application. SurveyGizmo offers tools that help you build surveys that can assist with your marketing plans or choices for your businesses. This program is essential for several reasons as we generate a sample anytime a client asks us to order a business analysis and send it to their community for evaluation of all their desires. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

SurveyGizmo is, in my experience, the best survey production device on the market and it's impossible to find anything not to like about it. Often, though, this software's internal architecture is that it can be restrictive in terms of asking specific queries, but choosing the correct conditions for it can be challenging. This is issue you may work around but it will still start to hinder you in potential surveys you are making. There is a commercial version with really limited features available in the industry. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

SurveyMonkey is the perfect survey tool for consumers as well as managers, as it provides the most straightforward interface and it is the most popular survey tool. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

SurveyGizmo is incredible app which I use from occasionally. I will build online polls for my viewers to test, as it's simple to use. The code gives me everything I need to effectively build the surveys and I can even apply photos and videos to surveys to enhance the overall experiences. This also offers several options, text boxes, reviews and scores, and more. SurveyGizmo is renowned for its architecture, which can conveniently create online surveys, allowing me to build all the questionnaires I need to do the corporate market analysis. Review collected by and hosted on G2.com.