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Alchemer Survey Reviews & Product Details - Page 31

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,240 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Jonathan P.
JP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

It’s surprisingly powerful. I find myself using the advanced features very often like scripting and webhooks. Often times it seems as though SG is its own plug-and-play development environment with the amount of both server-side and client-side capabilities to really make your projects flexible and customized.

Additionally there is a plethora of integrations with other platforms that make it invaluable.

Forms look great by default and are mobile responsive so it takes out the heavy lifting when creating forms.

I’ve worked with other survey tools like Qualtrics because my clients used them, but SG is much more straight forward and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I wish there was a chat option to contact Support, escalated issues don’t get addressed as quickly as I would like especially urgent issues.

I tend to find a lot of annoying little bugs that make simple tasks much harder to do. So this takes away from the user friendliness of the platform. While it might be intuitive and easy to understand, it’s not always easy to use due to these glitches.

I use SG within my company but also as a consultant. My clients take in thousands of responses. Sometimes when shifting through my data I notice oddities with response data which increase as the number of responses increase, and it leaves me with a bit of doubt on the integrity of the data. Additionally surveys with lots of data or large surveys seem to put some unwanted stress on its servers.

Reporting is great but I find lots of bugs with charts or tables that lead me to use csv data exports instead. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

My team uses SG for receiving requests from our clients, whether it’s a Support related issue or a professional services request. It’s easy to integrate a SH form with our Ops tools like Zendesk, Zapier, etc. It streamlines our internal processes and is used as the central point of customer communication.

I also use SG externally for market researchers. I am a survey consultant and provide companies with survey building and reporting services for their market research. Review collected by and hosted on G2.com.

Gerard Riera C.
GC
Analista programador
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo provides a variety of approaches and options for enquiries. The variety of designs and types compares remarkably with the business. These resources provide us with resources that we use to better perform a survey and find knowledge regularly, suggestions, but then posts about goods , facilities, or improvements that might be important and our company. The price is slightly better than the competition, by contrast. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

There have been some important technologies which need scripting, and they're always very useful and quick to seek a support solutions. You may grant quotas to a sample, for sure, but you'll never double a limit in one sample to another. It's time intensive. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

SurveyGizmo is a heavily effective model for simply and quickly generating survey data and bar counter info. We also tried to accumulate qualitative data which helped us all to making quite informed choices regarding our products or services growth. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

SurveyGizmo makes it an effort that our organization will conveniently in-source with limited techiness to create and run experiments for behalf of the customers. On this forum, we have built up an essential work and study area within our business. This was opposed to a decade earlier where every analysis study involved outsourcing to a professional polling firm. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo has top of the line survey functionality that is intuitive to use and allows users to create virtually any question type for surveys. As well, the software allows users to create assessments/quizzes that can be automatically timed (and cut off the assessment after a certain time allotment) as well as auto-grade the assessment. Users can also upload demographic information on the people taking the surveys in order to use this data along with responses to analyze the results. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

If you choose to upload demographic data on the population taking the survey, the tool will not filter survey responses based on this supplemental data, so that analysis must be done offline. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Determine how you can use all of the available functionality to meet your goals, because while it is a bit more expensive, a lot of processes can be run through a tool like SurveyGizmo that other survey tools cannot match. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We wanted a software that would allow us to create, distribute and analyze engagement surveys and to create custom recruitment assessments that auto-time, auto-end and auto-grade the results. Compared to vendors who specialize in platforms to accomplish both goals above, we are paying a fraction of the cost. Review collected by and hosted on G2.com.

David S.
DS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

What I loved the most about SurveyGizmo is their customizable survey, which allows the users to set up their surveys exactly as they wish. The survey's results are also good, SurveyGizmo arranges the results in the form of a chart or diagram which helps the users to understand the results better and will simplify the user's reporting tasks. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I believe that SurveyGizmo could work on their design, some additional templates or design makeover would be very cool, I will anticipate their further step. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

I have been using this tool for more than 2 years after using other survey tools for quite a long time, and I'm satisfied with SurveyGizmo, I'm not planning to use another survey tool at this moment. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

As a lecturer, I have to ask for feedback from the students at the end of the quarter to introspect myself. SurveyGizmo helps me and co-workers to distribute some surveys, this tool works very well with simple or complex surveys. Review collected by and hosted on G2.com.

NIZAR F.
NF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

There are a bunch of beautiful templates available in this tool. The website application is also easy to use, it has a simple design and interface without losing its features. This tool also allows the users to customize their own surveys, I found this feature to be the best out of all. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

It's not cheap, and it is quite hard to collaborate with my team, we use this tool as a team to work on our projects but sometimes we couldn't access our accounts, and sometimes other problems arise. It is very annoying since we are working from home recently due to COVID but we couldn't get our jobs done. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

This tool is recommended if you have the money, the performance is great, but there are still some errors occurred occasionally. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I work as an engineer and I have some research projects with my team, we have to ask our clients some questions regarding our products. To make our jobs easier, we do some little research about survey tools and we decided to used SurveyGizmo. After using this tool for about half a year, I could say that this tool has a lot of weaknesses but this tool has some useful features like the result visualization, customizable surveys, etc. Review collected by and hosted on G2.com.

Tristan H.
TH
Kanban Coach
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Logic flows. I love that I have the ability to build a form with the end in mind and it is dynamic. This helps me create a feedback loop that does not make people bored or frustrated to give critical feedback. Also, being able to save individual components for reuse is ingenious. Finally, the vast selection of question types that are preloaded helped guide me to better surveys. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I will say the tiered feature set was the biggest frustration. I understand they are there to further monetize the tool, but several of the features that were in the trial version were locked in our company version. That was frustrating. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Fast feedback. We love improving our own system as much as we love helping others improve. So far, we have been able to find our blind spots in our training and speak into areas people are interested in or desiring further training. Review collected by and hosted on G2.com.

Patrick K.
PK
Solutions Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo simplifies the survey setting up through its clean dashboard with simple navigation and plenty of useful options.

Through the system the user can have many text fields for just single question and feedback collection capability in this product is amazing.

Data and communication management tool which still has the ability to collect offline responses from customers and powerful tool for email marketing and its a very supportive to images, video and also audio contents. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Very simple manipulation and implementation and the performance cannot be compared with any other product. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Greatest and suitable choice on email marketing, survey management and extremely simple tool to start manipulation. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Easy feedback collecting, communicating and management of various customers data and also for email marketing. Review collected by and hosted on G2.com.

Angel Sola M.
AM
Desarrollo Organización
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo provides a range of enquiry methods and choices. The range of styles and forms is shocking as contrasted with the market. These tools provide us with tools that we need to conduct a survey properly to frequent finding information , ideas, but instead posts on products, equipment, or changes that might be applicable to ones business. In comparison, the quality is marginally cheaper than the market. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The customer support department of SurveyGizmo is good but doesn't always try to communicate properly. Variety of research operating systems which provide similar functionalities, this is quite costly. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

This is a rather successful network and has nothing else to compete with other businesses delivering the same system. Should you need great resources you use daily to create user-fast surveys, therefore Survey Gizmo was for yours and a squad. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

SurveyGizmo was a highly convincing approach for easy and fast arranging of the systems and descriptions of the analysis. SurveyGizmo provides a general highly skilled conference for both consumers and critics of the business. We can change frames at incredible size and secure the entry point by point to reactions that probably give us understanding of our interviewed persons. We have been able to gather organizational performance that helps us make strongly responsible choices about the item's production and management. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Alchemer Survey?

Number of features, ease of integrations and prompt support. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

A simple survey takes a little time to set up, but templates and copying past surveys help. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Ensure compatibility with database programs, and bandwidth to manage customizations. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Data collection and analysis. Direct integration with our existing database. Greater question options including logic and branching. Review collected by and hosted on G2.com.

MC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

SurveyGizmo is really easy to learn and quite powerful. I have yet to find a feature (filer, action, etc.) that I would like to implement in a survey that they A) do not provide as a standard feature or B) could not get a solution from their customer support to do make the survey behave exactly as I would like it to. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

There are some advanced feature that need coding, but their customer support is always very helpfull and fast to find a solution for your need. For example, you can assign quotas to a survey, but you cannot duplicate a quota from one survey to another. This is time consuming. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

If you are looking for a complete software that you can use in collaboration with a team, this is the way to go. The workflow is almost flawless and you can easily work with multiple users on the same survey with no problems.

I had my first survey up and running in a few hours. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We do a lot of surveys for clients that are sent out to thousands of respondents. The platform always delivers and our client always find the surveys to be very professional.

We often have complex surveys that require multiple filters, exclusions, multiple choice randomization, hiding/showing different choices or questions to different segments, etc. Basically, everything you might think you need to build a complex survey, they have.

All these features are really helpful when we collect the data. Since each question is answered only by the people that need to see it, it reduces the time for the survey completion and most importantly, it reduces the work we have to do to clean up the data. Review collected by and hosted on G2.com.