Alchemer Survey Pros and Cons

Hmm... things I like most about Alchemer would probably be the ease of use, ease of implementation, ease of integration, number of features, number of question types, ease of styling surveys and reports, text analysis, and more. We use Alchemer to run customer experience surveys, employee satisfaction surveys, in-person event signups, newsletter signups, newsletter quizzes, health questionnaires, product development questionnaires, and brand studies. We even used it to collect payments for a service-based product. We do these things for multiple clients, in multiple languages, and with a tiny team. It's proven to be an incredibly versatile tool for us. Their online documentation usually answers our questions, but customer support quickly responds for items that aren't. Review collected by and hosted on G2.com.

The API sends data in several tables that have to get stitched together. We built a special tool in our data lake to piece everything back together for client reporting in our app and to have additional campaign triggers in our marketing orchestration system. Review collected by and hosted on G2.com.

Alchemer is easy to set up and use. I love the reporting feature becuase I can show the Board with graphics, what the members of the Association are thinking. This improves our ability to serve our members better. The customer support is incredibly responsive. Review collected by and hosted on G2.com.

I would like to have the ability to add additional logos to the survey. An improvement would be to have Alchemer test the product for true accessiblity by using a group of people with diverse disabilities. We needed a highly accessible survey and even though we tested everything ourselves, there were missteps. Review collected by and hosted on G2.com.

Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool to use, aided by their excellent level of service, it gets the job done. Review collected by and hosted on G2.com.

While Alchemer is improving in terms of technology and functionality, it feels like there's still a way to go to catch up to expectations (e.g., reporting customizations). Review collected by and hosted on G2.com.

It does everything I need it to do. It's pretty simple to accomplish most everything I need, and I'm able to find good documentation for when I need to do something new. I rarely have to reach out to support to get help. I use it all the time, and it accomplishes everything we need for our specific purpose.

It was also pretty simple to get started and their customer support is very helpful. I Review collected by and hosted on G2.com.

The only thing I can think of is that some of the features I'd like to try are 'premium' and so I can't really tell if they would be helpful to us or not. Review collected by and hosted on G2.com.

I love the willingnesss to support and get on the phone to walk through configurations. I struggled with some of the complex requirements I needed in order to ensure I could get my survye out and they were very patient and trained me on everything I needed! Review collected by and hosted on G2.com.

So far just that I dont have enough in my license my company purchased. :) Review collected by and hosted on G2.com.

The support team is amazing!! Great user interface for admin and surveys takers. Review collected by and hosted on G2.com.

Nothing!! Together they make a great team! Review collected by and hosted on G2.com.

I design and field about a dozen long surveys every year. They are complicated -- with lots of conditional formatting and piping. The Alchemer UX is very intuitive and overall I'm very pleased with the platform. The reporting is also good (the look/feel of reports has improved in the last few years).

The best thing of all is the customer service. They answer the phones and email messages FAST. I literally just asked a question by email and got a response in about 3 minutes. (This is why I decided to leave this review -- I love their customer support.) For this issue alone, I'm a loyal customer. Review collected by and hosted on G2.com.

The only thing about Alchemer I think can be improved -- even though it's not bad -- is the look and feel of surveys from the end-user perspective (i.e., the survey taker). There are other research platforms out there that have a much more modern feel and more sophisticated UX. Review collected by and hosted on G2.com.

I've been using Alchemer daily for years, and their platform is extremely reliable, easy to work in, and flexible, and their support is off-the-charts easy, fast, and helpful. Review collected by and hosted on G2.com.

Nothing I can think of. They have had only one major outage that affected me in all my time of using it, and that was years ago. Review collected by and hosted on G2.com.

It is very accessible for a wide range of people to provid our organization with valuble data. Review collected by and hosted on G2.com.

It is sometimes challenging to integrate our alchemer surveys with salesforce, where we store our data. Review collected by and hosted on G2.com.

the easy of building surveys and availability of all question types. Review collected by and hosted on G2.com.

There isnt much to dislike. We have good experience with Alchemer and our team uses the tool everyday many times across projects. Review collected by and hosted on G2.com.