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AlayaCare
By AlayaCare
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4.1 out of 5 stars
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AlayaCare Reviews & Product Details - Page 4

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AlayaCare Overview

Editedit
What is AlayaCare?

AlayaCare offers an end-to-end, cloud based platform for home and community-based care agencies and organizations to manage the entire client lifecycle from referrals and intake to billing, payroll, optimized visit scheduling, secure data analytics, and beyond. Combining traditional in-home and virtual care solutions, AlayaCare removes repetitive tasks, enabling care providers across the world to propel towards innovation and homecare of the future.

AlayaCare Details
Discussions
AlayaCare Community
Languages Supported
English, French, Spanish
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Product Description

Home care reporting and scheduling.

How do you position yourself against your competitors?

As a first choice end-to-end home care software platform, AlayaCare not only provides innovative product lines to help improve outcomes, but also pushes the boundaries to change the future of the industry.

AlayaCare is the only home care software provider offering innovative technologies such as a Patient App, Telehealth Dashboard, Family Portal, and Machine Learning algorithm-based clinical support tools, which allow for better coordination and quality of care across the healthcare continuum.

Seller Details
Seller
AlayaCare
Year Founded
2014
HQ Location
Montreal, QC
Twitter
@alayacare
1,229 Twitter followers
LinkedIn® Page
www.linkedin.com
603 employees on LinkedIn®
Description

AlayaCare is a comprehensive software platform designed for home and community-based care providers. The platform integrates clinical, administrative, and financial functions into a single solution, enabling organizations to streamline operations, improve patient outcomes, and enhance caregiver communication. AlayaCare offers features such as electronic visit verification, scheduling, billing, and reporting, tailored to the needs of agencies delivering in-home care services. For more information, visit their website at [alayacare.com](https://www.alayacare.com).

PP
Overview Provided by:
Paul Plaza

Recent AlayaCare Reviews

JA
Julie A.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Platform to help you grow your business"
Alayacare has the capacity and functionality to grow with my business. From small beginnings you can build your client base, update the features yo...
Read more
DM
Douglas M.Mid-Market (51-1000 emp.)
3.5 out of 5
"Decent experience using AlayaCare"
I thoroughly enjoy the multitude of functionalities that AlayaCare offers.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"The love and hate tool for Australia Aged Care services management."
-AlayaCare is a good data base managment software -Cleint Services and Staff shifts scheduling functions are fantastic -It's very easy to use for...
Read more
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AlayaCare Media

AlayaCare Demo - Alayacare Product Dashboard
Dashboard
AlayaCare Demo - AlayaCare Care Plan
Care Plan Screen
AlayaCare Demo - AlayaCare Client care
AlayaCare Client care
AlayaCare Demo - AlayaCare mobile app
mobile app dashboard
AlayaCare Demo - Alayacare documentation
documentation
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Have you used AlayaCare before?
Yes

60 AlayaCare Reviews

4.1 out of 5
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60 AlayaCare Reviews
4.1 out of 5
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4.1 out of 5
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Overall Review Sentiment for AlayaCareQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about AlayaCare?

Good platform for capturing client profiles details Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Too many 3rd party supports which are not linked well Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

It helps me capture client profile and schedule visits. As we are not using this platform for billing and pay roll not able to comment on that feature Review collected by and hosted on G2.com.

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Response from Monica Szalajko of AlayaCare
Editedit

Hi Pal, thank you for sharing your perspective! We appreciate your feedback regarding AlayaCare's platform for capturing client profile details. We understand your concern about third-party supports and their integration. We are continuously working to enhance the linking and integration of these components for a smoother experience. We value your insights and will continue to improve our services.

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Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Incentivized Review
What do you like best about AlayaCare?

It provides person services and scheduling in one software. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

It doesn't allow for changing of terms and description. For example, can't change "Client" to "Person" or "Visit" to "Shift". Also, it's design is more for Personal Support or Home Care as opposed to Developmental Services Sector. Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

We're still in the implementation process and just went live a month ago. AlayaCare has worked with us to design our scheduling and HR to meet our needs. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about AlayaCare?

You can customize reports with charts and multiple features Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

The system is not customizable and there are many features that are not needed. Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

They are currently not solving anything for us. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about AlayaCare?

We have tried other software systems before & nothing compares to Alayacare! There's so many features & it makes scheduling easy! Customer support is always quick to help! Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

once in a while the system will lag. Only once in a blue moon! Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

AlayaCare helps us keep better track of our reports, numbers, etc! Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about AlayaCare?

Good to have live rosters (we were paper based previously). Good to have family portal to offer. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

They dont seem to test new functions in the real world. Then they dont work when we try to use them. Work instructions need to be clearer, easier to accecss and dated. Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

Seeing live rosters Review collected by and hosted on G2.com.

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Response from Monica Szalajko of AlayaCare
Editedit

Thank you for sharing your feedback! We're pleased to hear that AlayaCare's live rosters and family portal are beneficial to you. We understand your concerns about new functions and instructions. We're committed to improving our testing processes and providing clearer, more accessible instructions to enhance your experience.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Incentivized Review
What do you like best about AlayaCare?

The demographic fields are easy to set up and you can pull reports from different data pots Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

No standard reports or templates available. despite reviewing our operational report needs +15 times throughout the quotation and onboarding process, none of our reports were made for us Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

seeing where staff are in the field. accountability to clients Review collected by and hosted on G2.com.

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Response from Monica Szalajko of AlayaCare
Editedit

Thank you for sharing your feedback. We appreciate your comment about the ease of setting up demographic fields and pulling reports from various data sources. We understand your concern about the lack of standard reports and templates. We apologize for any inconvenience this has caused. Your input is valuable as it helps us address these challenges to better meet your operational reporting needs.

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about AlayaCare?

AlayaCare has a lot of potential - my advice is to ensure that you work with your implementation manager closely to ensure the environment is built out to fit your needs. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Although incredibly customizable, it takes a lot of work to customize further once live and implemented. Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

Scheduling, billing and metrics. Review collected by and hosted on G2.com.

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Response from Monica Szalajko of AlayaCare
Editedit

Thank you for sharing your insights! We're glad to hear that you recognize AlayaCare's potential and the importance of collaborating closely with your implementation manager for optimal customization. We understand your concerns about post-implementation customization efforts. Your feedback is invaluable as we continue to improve and enhance our platform.

Helpful?
Share
Admin Approval Link
Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AlayaCare?

It automates alot of things I do manually like paperwork and payroll. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

The price model is annoying, the app seems to have its issues. You pay a one-time set up fee and fee per visit. I wish it had a flat fee model and was more tailored for small businesses. Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

Paerwork,payroll, billing Review collected by and hosted on G2.com.

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Response from Monica Szalajko of AlayaCare
Editedit

Thank you for sharing your thoughts. We're glad you find value in AlayaCare's automation for tasks like paperwork, payroll, and billing. While we understand your preference for a flat fee model tailored to small businesses, our current pricing approach offers scalability and a more precise measure of usage, which can support growth and evolving needs. We appreciate your feedback as we continuously work to enhance our offerings.

Helpful?
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Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AlayaCare?

The software makes us scalable.

It's makes billing easier.

We hcan have reports. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Support is almost non-existant at times.

The other times, the support team has no clues why the issues happened. Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

We need an automated systems whiuch can manage clients, shifts and billing. Review collected by and hosted on G2.com.

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Response from Monica Szalajko of AlayaCare
Editedit

Hi there, thank you for your feedback! We're glad to hear that AlayaCare helps make your operations more scalable, streamlines billing, and provides reporting capabilities.

We apologize for any difficulties you've experienced with support. We're actively working to improve our support services and ensure consistent, knowledgeable assistance.

Helpful?
Share
Admin Approval Link
Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AlayaCare?

It is very easy to use the AlayaCare scheduling program. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

I really do like the Data Exploration 2.0, it is not easy to use to create your own report. Review collected by and hosted on G2.com.

What problems is AlayaCare solving and how is that benefiting you?

AlayaCare is helping us to build custom reports. Review collected by and hosted on G2.com.

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Response from Monica Szalajko of AlayaCare
Editedit

Thank you for your feedback! We're pleased to hear that you find AlayaCare an excellent scheduling program due to its ease of use.

We're thrilled to hear that AlayaCare is effectively addressing your need for custom reports, contributing to your organization's operational efficiency.

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