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Aiwo
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Aiwo
By Aiwo Digital
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4.5 out of 5 stars
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Aiwo Reviews & Product Details

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Aiwo Overview

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What is Aiwo?

Real time analysis of customer contacts in all customer service channels. Visualize the cost of unnecessary customer contacts, identify ownership of issues, discover trends and understand which customer segments are affected. All data in one easy-to-use dashboard. Unique AI-powered analytics Expose the inefficiencies causing the growing number of customer contacts – usually rooted at the organisations’ operational and system level, not in customer service. Aiwo is able to identify cost and value driving contacts, connect them to relevant issues and assign them to the correct business unit. Having this visibility gives you the opportunity to make faster and more focused improvements. Aiwo’s unique customer contact analysis is based on the academic theory of failure demand and native language analysis. Drive value across different roles and functions Aiwo’s real time dashboard allows you to build custom views according to the roles of your organisation. Users can easily filter or break down data according to their needs – business unit, service, segment, channel or even single messages. Enrich you own CRM or BI data through Aiwo export API.

Aiwo Details
Discussions
Aiwo Community
Languages Supported
Danish, German, English, Finnish, French, Norwegian, Portuguese, Spanish, Swedish
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Product Description

Turn your data sources for leading with knowledge and better decision making. Utilize all documents and communication to profit and better business with Real-Time AI Qualitative Analytics. Unique Aiwo Aizait Service. Leading with knowledge 2.0 is here, today! Aiwo enables you to understand people and the narratives they produce in real-time from a large amount of qualitative data - what, how and why are people communicating. With Aizait, you can understand phenomena, trends, changes, and see how different themes and topics relate to each other. Aiwo's real-time natural language analysis provides the tools to develop products, services and employee experiences – understand and react to changes within and outside of your organization. Conduct continuous market research and develop your marketing communication using up-to-date data.

Seller Details
Seller
Aiwo Digital
Year Founded
2018
HQ Location
Jyväskylä, FI
LinkedIn® Page
linkedin.com
12 employees on LinkedIn®
Jani J.
JJ
Overview Provided by:
Jani Jokela
Ask me how I can turn all your customer communications into better experiences and bigger profits

Recent Aiwo Reviews

AJ
Akshat J.Enterprise (> 1000 emp.)
4.5 out of 5
"Elevate analysis experience with Aiwo"
It is effortless to use and provides good analysis and reports which is AI driven. I also like its filtering options related to data fields. It is ...
Read more
JS
Jeet S.Enterprise (> 1000 emp.)
4.5 out of 5
"Powerful platform for insights with AI driven analysis"
I really like this as it is simple to use and its dashboard is super useful as it is customizable and provide real time data. Also its integration ...
Read more
Shivam J.
SJ
Shivam J.Mid-Market (51-1000 emp.)
4.0 out of 5
"Revolutionizing Productivity"
Intelligent Task Management and Seamless Collaboration
Read more
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Aiwo Media

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4 Aiwo Reviews

4.5 out of 5
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4 Aiwo Reviews
4.5 out of 5
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Aiwo Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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AJ
Software Engineer
Computer Software
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aiwo?

It is effortless to use and provides good analysis and reports which is AI driven. I also like its filtering options related to data fields. It is easy to implement in any product with API integration which makes it super accessible and also make collaboration easy. Also the customer support helped us in initial configuration. It is good business intelligence tool and help us by providing accurate analysis. Review collected by and hosted on G2.com.

What do you dislike about Aiwo?

It does not provide enough customisation options for dashboard otherwise there is nothing to dislike as I have been frequently using it for quite sometime and have not faced any issues so far. Review collected by and hosted on G2.com.

What problems is Aiwo solving and how is that benefiting you?

I generally use it to perform text analysis to gain better insights and also to do automation. It parameters for analyzing data is quite good compared to its compitition. Its export API option is really beneficial for data analytics as it saves us lots of resources. It has great pre built parameters which helps lot in analysis to make informed decisions. Review collected by and hosted on G2.com.

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JS
SDE
Computer Software
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aiwo?

I really like this as it is simple to use and its dashboard is super useful as it is customizable and provide real time data. Also its integration is easy our CRM with API. I also likes its data filtering option which is helpful in performing analysis. I like using its sentiment analysis feature as it provide great results and also its keyphrase extraction option works well. Review collected by and hosted on G2.com.

What do you dislike about Aiwo?

It does not offers all kinds of reports option other than this I have been frequently using it and so there is nothing to dislike. Review collected by and hosted on G2.com.

What problems is Aiwo solving and how is that benefiting you?

It really helps in analyzing our clients and gain better insights and also the metrics that it provides benefits us in making informed decisions. It also benefits in increaseing customer experience which further helps us in generating more revenue. Review collected by and hosted on G2.com.

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Shivam J.
SJ
Software engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aiwo?

Intelligent Task Management and Seamless Collaboration Review collected by and hosted on G2.com.

What do you dislike about Aiwo?

1. Learning Curve is big which make it hard to learn in no time

2. Pricing Structure can be improved Review collected by and hosted on G2.com.

What problems is Aiwo solving and how is that benefiting you?

I am using it for sentiment analysis Review collected by and hosted on G2.com.

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Jerry T.
JT
Product manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aiwo?

It helps me remove unnecessary customer contacts to save cost Review collected by and hosted on G2.com.

What do you dislike about Aiwo?

No cons at this moment, the report metrics are awesome Review collected by and hosted on G2.com.

What problems is Aiwo solving and how is that benefiting you?

It helps me find value driving contacts to connect with then easily Review collected by and hosted on G2.com.

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Aiwo