Aisera really makes it easy for our end users to comminucate with the bot. Other chat bots can be rigid with phrasing or options, but Aisera makes it easy to fill out our bot with useful information. Customizing it is easy once you get the hang of it, and their customer liasons will help a lot if you need it. Review collected by and hosted on G2.com.

No real downsides are coming to mind. No major roadblocks have been encountered. Review collected by and hosted on G2.com.

Their collaboration efforts to ensure the client is successful Review collected by and hosted on G2.com.

Demand needs vs Resources to meet the demand of a very large and global organization that has a lot of demands Review collected by and hosted on G2.com.

Aisera's platform helped Gap Inc transform the way we support our employees. In just 6 weeks, we were able to onboard onto the tool and make an impact on day one. With their fantastic support team's guidance, we empowered our internal teams to put the tool to work precisely to meet our business needs. For any enterprise looking to transform their support models, this is a great investment. Review collected by and hosted on G2.com.

I wish it was easier to understand how we could put other parts of their platform to work for our business. It would be great to have more accessible demo and staging environments. Review collected by and hosted on G2.com.

I am writing to express my satisfaction with Aisera's product and services. I have been using Aisera for months to automate our IT support workflows, ticketing , and I have been very impressed with the results.

Aisera's user interface is very intuitive and easy to use. I was able to get up and running quickly, and I have been able to easily create tickets and engage support.

Aisera has helped us to reduce our calls and tracking ticketing volume. I am confident that Aisera will continue to be a valuable asset to our organization.

1. The user interface is very user-friendly and easy to learn.

2. The product is very flexible and can be customized to meet specific needs.

3. The product is very reliable and has been stable in our environment.

Overall, I am very happy with Aisera and I would highly recommend it to anyone looking for an IT support automation solution. Review collected by and hosted on G2.com.

Overall, Aisera is a powerful tool that can be very helpful for organizations that want to improve their service, support, and operations experience.

It can be impersonal. Some customers may prefer to interact with a human rather than a chatbot. Aisera can sometimes feel impersonal, and it may not be able to provide the same level of empathy and understanding as a human agent. Review collected by and hosted on G2.com.

Aisera is an intuitive platform that allows us to quickly deliver solutions to our customers! It adds significant value to our company as a self service tool that connects our customers with resolutions to common use cases via our Knowledge Base articles and through step-by-step instruction. Its ability to perform automated tasks and verify customer permissions sets it apart as well. Review collected by and hosted on G2.com.

While building conversation flows is straightforward, many of the build widgets are not available for use when building action flows (flows that include automated actions taken of behalf of the customer). For example, each option in an options list needs to be created and coded individually in order to function as expected.

Additionally, the inability to accurately test action flows using the AI Lens function significantly impacts our team.

Finally, the sensitivity of the system when building options lists for any type of flow (conversation or action) leaves much to be desired as details such as spaces and special characters break the options list functionality on the customer side. Review collected by and hosted on G2.com.

The upside of having Aisera in our environment is having a chatbot handle user requests. Sometimes, it is difficult to take all requests, and Aisera helps alleviate the stress that would typically be placed on our agents. Review collected by and hosted on G2.com.

Aisera's concierge feature would give wrong articles to users, and for us to retrain the model to be better. There needs to be a better way to discard wrong/outdated articles to be served to users and to update them automatically. Review collected by and hosted on G2.com.

Ease of implemetnion was quick and easy. Aisera team is quick to resolve issues when one arises. Made automation an easy task. Review collected by and hosted on G2.com.

A few minor bugs in the AI Bot. However the team was quick to respond to the issues Review collected by and hosted on G2.com.

Aisera has really helped us streamline our helpdesk processes. Many of the mundane tickets we get are now getting solved quicker and simpler, thanks to Aisera. Review collected by and hosted on G2.com.

It was a rocky start, with a lot of functionality missing when we started. It is also a lot to maintain and build out, and we realized quickly we would need a dedicated person to work with Aisera and build it out with them. Review collected by and hosted on G2.com.

The ability to automate many of our more common support issues and requests through AI. Aisera helps us by developing a personalized experience for our employees who can use this platform to submit requests, ask questions, and expect instant response and resolution. Review collected by and hosted on G2.com.

While we get a lot of data out of the tool, walking through dashboards and graphs and filtering down deeper to get to the facts seems tedious. I'd like to see some better reporting capabilities including scheduled reports that could be automatically emailed out. Review collected by and hosted on G2.com.

Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed.. It makes things much more interactive and always available. The interface is user friendly and can be implemented on a variety of platforms. Their customer support team is willing to listen to our concerns and come up with solutions. Review collected by and hosted on G2.com.

There is a lot of work required on the front-end to build the intents and flows. Continuous maintenance is required. Review collected by and hosted on G2.com.