It's makes things easier. When people have a problem, it gives help fast. It’s like having someone always ready to answer. Review collected by and hosted on G2.com.

It's sometimes didn't understand the questions. Review collected by and hosted on G2.com.

My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes. Review collected by and hosted on G2.com.

There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.

Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.

Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth. Review collected by and hosted on G2.com.

Aisera uses AI to deliver self - service solutions, such as chatbots and virtual agents that can effectively manage a wide range of consumer inquiries. this decreases reliance on human agents and saves operating expenses.

The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone. Review collected by and hosted on G2.com.

While the interface is simple, preparing Aisera for peak performance and training its AI models can be time- consuming Review collected by and hosted on G2.com.

easy to implement, easy to integrate with existing apps

specialized LLM

generic agent with multiple connectors

responsive support

evolutivity Review collected by and hosted on G2.com.

statement of work approach -> blackbox no visibility on configuration

too frequent release management

no european support (timezone delta India or US)

cost transparency and complexity Review collected by and hosted on G2.com.

We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. Overall, our experience has been exceptionally positive Review collected by and hosted on G2.com.

Some of the enterprise app integrations may take time to build and setup. This is understandable considering the complexity. Review collected by and hosted on G2.com.

Good Customer Service Management Team.

CSM's are available throughout and educates the process/changes/upgrades accordingly. Review collected by and hosted on G2.com.

Aisera's Dashboard options simplification. Review collected by and hosted on G2.com.

Collaboration and Access to meeting notes Review collected by and hosted on G2.com.

Require more training sessions after on-boarding Review collected by and hosted on G2.com.

Its a helpful tool for entrepreneurs like me. Review collected by and hosted on G2.com.

Nothing. I would love to recommend Aisera. Review collected by and hosted on G2.com.

I appreciate their support team and the ability to customize workflows. Review collected by and hosted on G2.com.

I have no complaints with AiseraGPT. It's been a valuable addition. Review collected by and hosted on G2.com.

It works smoothly with tools like ServiceNow, Salesforce, and Zendesk. It delivers fast, accurate solutions for customers and employees. Review collected by and hosted on G2.com.

None so far about the dislike. Its 10/10 Review collected by and hosted on G2.com.