automation and chatbot.

It can help for us to resolve or update the ticket if there is an automation Review collected by and hosted on G2.com.

Once the automation fail as we need to manually update our ticket Review collected by and hosted on G2.com.

The assistance from Aisera's team to make your needs and wants into a reality. The ease of use of the program. Everything is easy to navigate when you understand the categories of the program Review collected by and hosted on G2.com.

The original building of the system of having key words imported for convos for the Bot to pick the correct flow and Knowledge Article If you previously have never had an AI bot. Review collected by and hosted on G2.com.

They have been very helpful and willing to work out any issues or problems we may experience. Review collected by and hosted on G2.com.

Still a newer company and is still learning some things as they go. Review collected by and hosted on G2.com.

Even though there is a time difference, I still get feedback and support within the day of submission. This is very important to my company , especially using software we don't understand. Review collected by and hosted on G2.com.

I think being a bit more transparent with the road map for the products we are using and allowing us to have more freedom with the product as a lot is done on Aisera's side that could be done on our side. Review collected by and hosted on G2.com.

It leverages AI to deflect cases an help employees self serve. Great Analytics console. Seamless integration with ServiceNow ITSM Review collected by and hosted on G2.com.

Nothing specific. Look forward to leveraging additional Gen AI capabilities Review collected by and hosted on G2.com.

Aisera's willingness to understand the use cases and act on it. They have very good PM/eng team who are focused on customer delight. Review collected by and hosted on G2.com.

At this point there is nothing that I can highlight Review collected by and hosted on G2.com.

Aisera Team focuses on customer success. Available to keep production running at critical times. Review collected by and hosted on G2.com.

No documentation for application. Each Aisera release contains bugs, which testing seems lacking in the release cycle. No training on the application. Review collected by and hosted on G2.com.

The vendor interaction and reaponsiveness has been very helpful especially when there h been technical issues. Review collected by and hosted on G2.com.

What was expected from products wasn't always delivered Review collected by and hosted on G2.com.

The admin console is easy to use! I've been able to jump right into viewing dashboards, viewing unresolved conversations, creating intents, and more. Being able to do this myself has saved a lot of time and resources, for both Aisera and Chegg. Review collected by and hosted on G2.com.

The bot is very admin- and technician-friendly, but could be a bit more user-friendly. Like if the bot is integrated into ServiceNow, which knows if a user has a Mac or a PC, why would the bot ask the user to choose between Mac or PC password reset articles? (Maybe this is a problem with Chegg's integration or ServiceNow's abilities; apologies if so.) Review collected by and hosted on G2.com.

I love the fact that we are able to display the current outages for our customers in Aisera.

I also love the versatility we have with adding/updating/displaying our content. Review collected by and hosted on G2.com.

There's nothing I dislike about Aisera. Aisera is very user friendly. Review collected by and hosted on G2.com.