Top 10 Airtel IQ Alternatives & Competitors

Top 10 Alternatives to Airtel IQ Recently Reviewed By G2 Community

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Ozonetel
By Ozonetel
4.6/5
(623)
Product Description
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
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Reviewers say compared to Airtel IQ, Ozonetel is:
Easier to set up
Better at support
More usable
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)

Talkdesk
By Talkdesk
4.4/5
(2,501)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Airtel IQ, Talkdesk is:
Easier to set up
Better at support
More usable
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)

Genesys Cloud CX
By Genesys
4.4/5
(1,533)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Airtel IQ, Genesys Cloud CX is:
Easier to set up
Better at support
More usable
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)

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Nextiva
By Nextiva
4.5/5
(3,489)
Product Description
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
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Reviewers say compared to Airtel IQ, Nextiva is:
Better at support
Easier to set up
Better at meeting requirements
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)

JustCall
By Saas Labs
4.3/5
(2,375)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Airtel IQ, JustCall is:
Easier to set up
Better at support
More usable
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)

Close
By Close
4.7/5
(2,025)
Product Description
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
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Reviewers say compared to Airtel IQ, Close is:
Easier to set up
Better at support
More usable
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)

CloudTalk
By CloudTalk
4.4/5
(1,752)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Airtel IQ, CloudTalk is:
Easier to set up
Better at support
More usable
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Airtel IQ, NiCE CXone Mpower is:
Better at support
Easier to set up
Better at meeting requirements
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)

Aircall
By Aircall
4.4/5
(1,548)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Airtel IQ, Aircall is:
Easier to set up
Better at support
More usable
Categories in common with Airtel IQ:
Call Center Infrastructure (CCI)