Aidey Reviews & Provider Details

As you do your homework, don't foget to ask the hard questions, don't be afraid of imaging some bad case scenarios. It will narrow down your list, and you may land on aidey. Review collected by and hosted on G2.com.

We called on Aidey when our company had a 80% RIFF. I wish I knew about them before hand.

We needed a predicable partner, with proven on-boarding, and out of the multiple partners we interviewed - it was clear that we are a match. Review collected by and hosted on G2.com.

Nothing really on a dislike level, if there is anything that I could say is that we couldn’t start the project straight away but had to wait for a week due to Aidey’s pipeline of projects but that was OK for us as we were not under extreme time pressure to launch the service. Review collected by and hosted on G2.com.

We outsourced our customer service to Aidey. Thanks to them, we’re able to focus on other things that are important to us. They take care of everything from answering live chats to resolving support tickets and addressing emails. Review collected by and hosted on G2.com.

Their work is satisfactory. They quickly understood our offerings and adapted themselves. The project execution could have been smoother, but overall it was nice working with them. Review collected by and hosted on G2.com.

We outsourced our website's customer support to Aidey team. They are easy to work with and very friendly - two traits extremely important for a customer service team. Review collected by and hosted on G2.com.

They are doing a great job handling the support in the languages that they do but they are limited with the amount of languages. Review collected by and hosted on G2.com.

It is very difficult to recruit and retain manpower in our industry and Aidey proved itself as a highly effective and scalable solution to resolve this problem for us. Review collected by and hosted on G2.com.

They are very proactive and friendly. They sent us timely updates and always were there to help us. So nothing to be pointed out as such. Review collected by and hosted on G2.com.

Our customer satisfaction scores were below our desired levels, that was because we lacked resources in-house and thus we hired Aidey for handling chats on behalf of us. They quickly understood our business and managed chats flawlessly. Because of their efforts we have now seen an improvement in our customer service ratings. Thank you team! Review collected by and hosted on G2.com.

There isn’t anything specific as such. I’d say working with them was, nonetheless, a good experience. Review collected by and hosted on G2.com.

We wanted a professional team who can handle the front-desk and assist our customers with their queries regarding stay with us. Since they are very experienced in this line of business they were able to contribute from their experience and improve our guest communication and few operational aspects. Review collected by and hosted on G2.com.

At times, the chat waiting time was over a minute - but overall their team managed the chat flow optimally. Review collected by and hosted on G2.com.

They know how to handle merchants on Shopify, even the toughest ones. After we started working with their team, we saw our customer satisfaction increasing steadily. We’re happy with our experience so far. Review collected by and hosted on G2.com.

We're happy working with them and have no concerns whatsoever at the moment. Review collected by and hosted on G2.com.

We couldn’t handle the queries ourselves and that’s when we brought in team Aidey. They are very proactive and highly qualified for the job. We can rely on them 100%. Review collected by and hosted on G2.com.