Agiliron Reviews & Product Details - Page 2

We have been working with Agiliron for a number of years and could not be happier. We have been in business over 45 years and have had a hard time finding a company that is not only personable, but efficient as well.

Most companies we find, wanted to sell you their system then basically forget about you. Frankly, we are a small company and I know they must have bigger clients but they always make us feel like we are very important and go out of their way to help us. I find it amazing, and refreshing, in today's business atmosphere that their are still companies like Agiliron with old fashioned values and the willingness to see us succeed. Review collected by and hosted on G2.com.

We have not found any negatives with using this software program. Review collected by and hosted on G2.com.

Overall, the product is easy to use and offers many facets of use. After over a year of using the service, I am discovering there are more and more features I could be - and could have been - using all along. I am sure I will continue to discover more features as I work with our new customer representative who has been recently assigned to our account. Parry has been excellent in educating me and going above and beyond to help me with what I need Agiliron to do for me. Review collected by and hosted on G2.com.

Although I did not help set up this product and I was not involved with integration, we have used Agiliron since the start of opening our retail store over a year ago. One thing I have found to be difficult with Agiliron is physical inventory. We have only done physical inventory once, and while we were trained, the process was clunky and inventory was not recorded correctly.

Like any in-depth software, it takes a while to learn the ins and outs of Agiliron, especially if you are new to software like this. There are many features that are, and can be, available to you so communication is key to using Agiliron efficiently. While Agiliron does have a help center with tutorials, I have found the most helpful to be our customer representative who has been very responsive and incredibly helpful. While I do not find Agiliron to be very intuitive as far as user interface goes, overall, Agiliron offers a lot of tools and their customer service is wonderful. Review collected by and hosted on G2.com.

- Very Good Features and Functionality

- Software can be customised to suit

- Good Integrations with many channels

- Value for money pricing

- Many more features compared to alternatives Review collected by and hosted on G2.com.

- Some features are localised for North America and May not suit Europe or other countries such as date format and weights

- Payment integrations are limited to North America and will not suit European Countries Review collected by and hosted on G2.com.

(1) Best value for the money.

(2) Onboarding process is excellent.

(3) Staff training is great.

(4) Centrally managed inventory for multiple stores/warehouses and multiple sales channels.

(5) Inventory includes the ability to enter SEO information and product images (used with B2C/B2B/POS channels), maintain multiple vendors for each product, and several other features we have yet to implement.

(6) CRM is good.

(7) Ability to perform bulk updates is excellent.

(8) Moving to Agiliron allowed us to standardize our inventory throughout the organization. Review collected by and hosted on G2.com.

(1) Learning curve is steep. We have leaned heavily on the Onboarding team.

(2) Product requires multiple steps to perform the same tasks compared to QuickBooks.

(3) Agiliron interface is not very intuitive. Its focus is on looking up information versus creating new transactions or list items.

(4) Support is slow to respond to requests outside of the simple.

(5) The online Learning Center does not give good directions in the How-To sections.

(6) CRM side does not allow the creation of Quotes for Leads and Prospects, only Customers.

(7) Built-in reports are lacking, and standard reports are missing (e.g., Customer A/R Aging Report, Product Margin Report).

(8) Payment Terms do not do anything. They are just another list item. If a customer has terms of 1% 10 Net 30 and they pay within the 10-day discount window, Agiliron will treat the payment as being short, leaving a balance due. You must reopen the original invoice and enter the discount manually, line-by-line, for each product before you post the customer payment. This procedure is not efficient and is time-consuming.

(9) QuickBooks Desktop is not updated for each change to an order. Sales are not posted to Quickbooks Desktop until the order is paid-in-full. If you change the point upon which the import occurs, you will have issues in Agiliron. We have been advised that Agiliron integrates better with QuickBooks Online. This should not be the case if you advertise your software integrates with both online and desktop versions. Review collected by and hosted on G2.com.

The onboarding process was great, they handled all the product imports and assisted with the set up. The customer support is very responsive. Review collected by and hosted on G2.com.

The user interface for the reporting is not very intuitive, but it works great once the reports are created. Review collected by and hosted on G2.com.

Easy to use and flexible. Was able to customize for my business Review collected by and hosted on G2.com.

Took some time to learn my way around the system because there are so many features Review collected by and hosted on G2.com.

I like how easy this product is to use. It took Quickbooks and simplified it x 100 and added features that we did not have on QBs.

It was also easy to teach my co-workers how to use it as it was this simple. This was extremely important to us. Review collected by and hosted on G2.com.

The features that I disliked were fixed by the onboarding team. They customize pieces of the software for you so I do not have anything I dislike currently. Review collected by and hosted on G2.com.

Agiliron has been able to help us get our school store website up and running. Parents/students/friends are able to make purchases online which means the brick and mortar store doesn't have to be open as often. Since I am the online person who works in this small store and I also have another full time job this has been very helpful. Sales have increased in the store. Agiliron's customer support has been what I like best about this company. Review collected by and hosted on G2.com.

There are some limitations to what I can do. Automatically generated emails when items are purchased are not able to be customized. The website is very cookie cutter. Pictures of products are shown on the website, but customers can't click on them to purchase. They still have to go through the drop downs and find the product that way. Review collected by and hosted on G2.com.

-Connects us to Amazon, eBay, Shopify, CommerceHub and EDI systems. Collects orders from all those sources as well as in-store and phone orders into one place, allowing for easy shipping and sales tracking.

-Connected systems let our customer support personnel easily find accounts and orders and attach records from service calls.

-Developers work to create tools for new business needs as they arise. Review collected by and hosted on G2.com.

-System complexity requires extensive training for new staff

-Requires multiple steps for most common operations Review collected by and hosted on G2.com.

The reporting is essential in making sure we are able to follow up with any mistakes or items that don't arrive on time. We can communicate internally on issues we may have using the action function. The shipping dashboard is east to use and creates plenty of visibility. The cost estimation for item weight and box size is especially useful for our customers. Review collected by and hosted on G2.com.

I would say that I least like that when entering items in an assembly build that they have to be selected from a list instead of just directly entered. Review collected by and hosted on G2.com.