Afton Tickets Pros and Cons

The best part about Afton Tickets is the customer service. Review collected by and hosted on G2.com.

I haven't found a downside yet. Afton Tickets is ever growing and consistantly rolling out new features. Review collected by and hosted on G2.com.

Afton Tickets doesn't just provide a great software platform, their team is so helpful and quick to respond. They get an A for ease of use on the software side and an A in customer service! It's nice to be able to contact a human without waiting for someone to respond to a support ticket or make you go through the AI robot first. Review collected by and hosted on G2.com.

I can't think of anything I dislike honestly. I suppose more training videos would be helpful so I can refer to those rather than our agent but I really appreciate the human connection that Afton brings. Review collected by and hosted on G2.com.

The back end of the program is easy to use, and our rep (Jordan) is quick to respond in the moment for any questions or issues to encounter. The camera scanners made checking guests into our large concert series so much easier! Review collected by and hosted on G2.com.

Sometimes the back end throws error messages that don't make sense to the task, and the physical scanners act up in real time. It would be great to have donations not in ticket form/included in advance tickets on the post concert reporting. Review collected by and hosted on G2.com.

I first started working with Afton Tickets in 2022 for Green River Festival. Our sales rep Katie went above and beyond from essentially across the country to help get us set up and situated with the new system. We appreciated that Afton has in house customer service to aid us in managing the influx of customer questions and concerns we receive each year for the festival. Katie was always available for adjustments of our listings, as well as troubleshooting any unexpected situations that arose.

That summer when it came time for the festival Afton sent Katie out to help us on site with ticketing- it made a HUGE difference in our productivity and comfort with the system as first-time users. Katie's knowledgible, devoted, and calm demeaner put our staff and volunteers at ease and contributed to an extremely successful experience at The Box Office.

We have since used Afton for 4 Festivals (Arcadia Folk Fest- twice, Back Porch Festival, and another year of Green River Festival) and it has been a breeze. We haven't needed on-site assistance from Afton staff since that first year, but every event we can rest assured that Afton is available for our call or text at any time during the event to make sure each event goes smoothly.

The ticketing page has proved customer friendly compared to other ticketing software we have used in the past- which is a big deal to us. We have also noticed that in between festivals when we come to the Afton team with any issues or concerns to talk through they are always very open-minded and supportive on hearing us out and adjusting anything they are able to to make our next event just as successful.

The scanners + tablets we use (provided by Afton) are also extremely easy and productive to use. For our festivals we have a lot of staff/volunteer turnover throughout the event and these tools were easy to train each new worker on.

I cannot reccommend Afton (and our sales rep Katie) enough, I am a huge fan! Review collected by and hosted on G2.com.

The only thing that comes to mind is the way the ticketing information is grouped at export- I wish this was a bit more customizable. Review collected by and hosted on G2.com.

The company itself has performed miracles for my business. The ticket-selling platform they offer is remarkable. They streamlined the process of selling tickets online, making it easy for my clients and me. The features I like best are the real-time analytics, customizable event pages, and excellent customer support for me to pass along to my clients... Oh, I forgot to mention the affiliate system to count track where sales are actually coming from.

My Representative at Afton is Jordan Westlund. He has truly been a plus for my event planning business. With his support, I've been able to provide a seamless and enjoyable experience for my clients.

Jordan Westlund is very responsive and detailed. He helps me with options and ideas to pass along to my clients, making me look like a rock star. Review collected by and hosted on G2.com.

I really can't think of a negative experience I've had so far. I have complete faith in having Afton servicing my clients. Review collected by and hosted on G2.com.

Any time we have an idea Vince helps us get it done. We love the personalized support that Afton provides.

Since we operate at high volume once every few months, regularly improving software and technology also an important factor for us when choosing Afton, which we've been quite happy with. Review collected by and hosted on G2.com.

We don't have any dislikes to describe about afton tickets Review collected by and hosted on G2.com.

I have been using Afton Tickets as of late and the level of convenience for not only myself but for my customers has been game changing. Afton tickets is a one stop shop for providing and purchasing tickets as well as tracking analytics. The openers I get to book for my shows have seen a benefit when booking with me due to Afton ticket's "tip the performer" option when customers are purchasing their tickets at checkout. Their support and quick response makes them an easy choice and I'm happy I gave them a shot. Review collected by and hosted on G2.com.

There isn't much I dislike, maybe the small ticket fee which every ticketing company has. At least Afton's fees are much lower than most. Review collected by and hosted on G2.com.

We are fortunate to have such a responsive, courteous and professional to help with our account. Jordan is a rock star. He is quick to answer questions, makes sure he is understanding the need, and responds accordingly with links, videos, and/or a call or text. He is willing to use whatever form of communication that will work for me as I am the first to admit I always need technical help. Jordan makes using Afton tickets for our events easy. I have contacted him several times, and he is always eager to help. I have recommended Afton to several organizations purely because of my experience with Jordan. Review collected by and hosted on G2.com.

I have not found a downside, though I wish the ticket landing page was snazzier! Review collected by and hosted on G2.com.

I met the Afton crew at a trade show for Oregon Event Producers and since the first time we spoke they have 100% followed through with every promise they've made. Their equipment works perfectly every time and their customer service is unparalleled. Even when I have to call Katie in a panic on the first day because I forgot my password again, she is always super patient with me. I have used Showclix and BPT in the past and I'm so glad I made the switch to Afton. They also have options that the other ticket sellers don't provide that can be super beneficial for producers. Review collected by and hosted on G2.com.

I've never had a problem with their equipment or service. Review collected by and hosted on G2.com.

Vince and the team at Afton tickets were nothing short of amazing! My team spent less than 10 minutes walking through and leaving the system and if we needed any assistance they made themselves available! Overall a wonderful experience and I'll be using them again! Review collected by and hosted on G2.com.

I think everything went great, our stats and necessary reports were clear and the system as mentioned was easy to use and operate. No complaints Review collected by and hosted on G2.com.