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Adobe RoboHelp Reviews & Product Details

NK
Technical Writer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

I like that robohelp is highly customizable Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Robohelp interface is a little difficult to use because there are so many options. I feel like I use basic capability because it gets very technical. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

You must be design/tech savvy to learn the software and use it well. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

Robohelp is a great authoring tool for end-user instruction. I create many projects for different clients and export to Word or upload as HTML5. Review collected by and hosted on G2.com.

Adobe RoboHelp Overview

What is Adobe RoboHelp?

Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy projects, or publish content in EPUB 3, KF8, and MOBI formats.

Adobe RoboHelp Details
Languages Supported
German, English, French, Japanese
Show LessShow More
Product Description

Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy projects, or publish content in EPUB 3, KF8, and MOBI formats.


Seller Details
Seller
Adobe
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
973,885 Twitter followers
LinkedIn® Page
www.linkedin.com
42,285 employees on LinkedIn®
Ownership
NASDAQ:ADBE
Phone
+1 (888) 649-2990
Total Revenue (USD mm)
$19,410
Description

Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and students to small businesses, global enterprises, and nonprofit organizations — customers choose Adobe products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences.


Stefan G.
SG
Overview Provided by:
Senior Worldwide Evangelist, Technical Communication at Adobe

Recent Adobe RoboHelp Reviews

Verified User
T
Verified UserMid-Market (51-1000 emp.)
2.5 out of 5
"Switching from Adobe RoboHelp to MadCap Flare"
It's a decent Help Authoring Tool and does the job for small-scale documentation needs.
Verified User
I
Verified UserEnterprise (> 1000 emp.)
2.5 out of 5
"High learning curve"
I have used both RH2017 and now RH2020. Both are challenging to learn, but RH2020 is a little more intuitive. I do like the look of the output and...
Cindy O.
CO
Cindy O.Enterprise (> 1000 emp.)
5.0 out of 5
"RoboHelp is challenging but worth it"
The robost functionality and output choices.
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Adobe RoboHelp Media

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Have you used Adobe RoboHelp before?
Yes

37 out of 38 Total Reviews for Adobe RoboHelp

4.0 out of 5
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Overall Review Sentiment for Adobe RoboHelpQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Information Technology and Services
TI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

It's a decent Help Authoring Tool and does the job for small-scale documentation needs. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

It's meant for small and medium-scale documentation needs and is hard to export to other HAT formats. Moreover, it's a native app and not so good for scalability and migration. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

It was doing a decent job in the first few years of implementation but as documentation need elevated over the years, RoboHelp started creating issues. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
IH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Adobe RoboHelp?

I have used both RH2017 and now RH2020. Both are challenging to learn, but RH2020 is a little more intuitive. I do like the look of the output and the ways I can link documents together for our users. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

The learning curve is incredibly steep. There is not much that is intuitive. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

We want to publish our desk level procedures online. We haven't been able to fully roll out our learning library because the learning curve is so steep. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Adobe RoboHelp?

the possibilities to search and insert links throughout the project Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

that the newest version doesn't have the Robohelp classic anymore Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

Version 20219 came with the Classic version which was great, it seems like the 2020 did not come with the Classic and I can't have my project upgraded to the newest version otherwise I won't be able to use the classic version anymore Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

It is handy to have all policies and procedures in one place where users can search to find out answers to their policy related questions Review collected by and hosted on G2.com.

Cindy O.
CO
Technical-Business Content Developer Lead
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Adobe RoboHelp?

The robost functionality and output choices. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Stiff learning curve especially with 2019 which is oriented to developer/super users Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

user information and release notes for our products Review collected by and hosted on G2.com.

Johanne L.
JL
Membre at large
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Adobe RoboHelp?

The new Robohelp has revamped its UI and is faster when building. I might pick it. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Don't know yet. I will download a trial version. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

We need clean and easy online help with a solution tailored for SMB. Review collected by and hosted on G2.com.

Josh R.
JR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

In my opinion, the best features of Robohelp are 1.) the way that you can create separate chapters -- which is very nice, and 2.) I also love how easy it is to export different versions of the user manual(s). For instance, you can export .pdf, .docx, and online help from Robohelp, whereas if you were using a different document authoring tool, you might have to go through multiple programs in order to generate those deliverables. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

I dislike the fact that Robohelp requires some basic HTML knowledge to get the most of out the experience. It isn't that hard to pick up basic HTML, but you may find that RoboHelp has some formatting issues that can only be fixed by diving into the HTML and fixing a bit of code. Again, it's not that hard to manage, and HTML is intuitive for working through minor problems, but it would be nice if this feature wasn't included since I think the product is aimed at less technical people. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

It would help if you have another tech writer or someone familiar with the program to show you some basics, since the program could be a little intimidating to newcomers. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

I was able to easily access and update the specific sections of a manual that needed to be updated without having to go through the entire document, like I would with Word. One problem I'm solving is the problem continually developing a user manual as the corresponding program is being developed. I have also been able to keep versioning of different manuals under control easily by using RoboHelp. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Adobe RoboHelp?

The best feature of Adobe RoboHelp is easy migration of content from FrameMaker source to RoboHelp source. The help is generated really quick and multiple help formats are supported. Single sourcing is every easily achieved. Use of Conditional text to filter content. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Editing content imported from Abode FrameMaker is a very slow process and cumbersome. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

RoboHelp is the best tool available in the market for generating Online Help context as well as context sensitive help. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

Single Sourcing problems are resolved very easily with RoboHelp.

Multiple help outputs are generated with just a click of button

Context sensitive Help can be generated easily.

Conditional text can be added to filter content not needed in help output. Review collected by and hosted on G2.com.

Ankush A.
AA
Independent Consultant, freelance tech writer
Writing and Editing
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

I first used RH (Robo Help) during 1995, while it was under Blue Sky Software Corporation. I started with a version somewhere in 4.0+. It was time while working for software applications that were usually developed using VB, C, C+ series, based on the client-server based framework, and crystal report technology of that decade.

I liked using this tool to create help files in an easy process involving no extra overheads to redo or touch up in the source. RH is simple to create projects from the main content you drafted in Rich Text Format, usually in MS Word, that can go for print manuals as well. This is the concept called Single Source, used for various throughputs while remaining in a single work environment. The “edit once and publish multiples” is truly valid to RH HAT. Of course, over the time RH stepped further to accommodate the Frame Maker as a compatible editor for help authoring. This is the time the majority of help authoring community looked at RH as a preferred tool. I witnessed several organizations having RH as one of the recommended software at the top of their standard tools list. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

The least liked feature of Initial versions of RH of that time was the compilation time and lesser logs and hints to fix the source. being a tech writer, the fixing is possible mostly in source formating. However, the enhancements in the latest version have overcome the gaps. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

Good to have an easy to switch mode from Editor to output format view, so authoring ease for a writer to manage the bits in output right from WYSWYG editor window. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

There are no issues as such when taken in the basket of "problems".

Moving forward, RH even before Adobe acquired, on constant revisions to match the market requirements, especially in the technology front. The enhancements are focused to make the Help System platform compatible with advanced platforms and technology in software development. The Server-based versions, for example, arrived in 2016 is a networked version was developed to comply CMS (Content Management System) requirements and the ability to deploy the help systems on a network. RH not only comply with the parallel technology requirements, say XML, but also the compatible in devices, such as mobile apps and support the OS like MAC. I am sure whatsoever evolutions in IT arise on the way, the RH will maintain its compatibility to hand-in-hand when we look for the best HAT. Review collected by and hosted on G2.com.

Hardik M.
HM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Adobe RoboHelp?

I like how all the templates and resources are available to the users. Plus its really easy to use all of its design functions. Easy to create new pages for Online User guide. Easy to Use CSS style options. Easy to import and export files. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

I dislike only one thing that for new users it is hard for them to find all functions. Need to revise the toolbar section. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

If you are working on the Online User Guides for Companies I would suggest you use RoboHelp because it is made for that use. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

I worked on the Online User guide which was a pretty awesome thing to work on. One of the most awesome things was that I could use one of the given templates for that project and it made my project a modern-looking user guide. Review collected by and hosted on G2.com.

Pradeep C.
PC
Senior Technical Writer
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

It work faster as compared to other authoring tools. We can customize layouts and templates very easily in the RoboHelp. Topic based authoring allow us to create the content which can be reused across the documents. it enables us to publish the content in various formats as per our needs. Even a beginner can start working on this software very easily. I will recommend it to people who are looking for an authoring tool. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Sometimes it detach topics from their Master Pages. Like editing in HTML mode causes this issue. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

It is a very good software which fulfills your software documentation needs. You can get this software for publishing the content in different formats. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

I am using this software for producing user help for my products. It fulfills the needs of documentation in different formats. Review collected by and hosted on G2.com.