ACS Technologies Pros and Cons

The only thing I can say is the help staff are very nice, Review collected by and hosted on G2.com.

The program (which I inherited) has horrible reporting capabilities and even the techs can't figure out how to extract data Review collected by and hosted on G2.com.

ACS Financials provides our parish with all the necessary features to maintain membership information, Accounts Payable, and financial statements. Review collected by and hosted on G2.com.

We are happy with the applications we utilize with ACS...nothing to dislike! Review collected by and hosted on G2.com.

I personally use the financials, and it is great for nonprofit bookkeeping. Review collected by and hosted on G2.com.

Sometimes it moves slowly when going through the process Review collected by and hosted on G2.com.

When we used ACS it was capable of collecting a wide variety of data. For instance, you could have primary addresses, secondary addresses, multiple different email address that you could rank in terms of preference of use, etc. There was a lot of information you could gather for the system. Review collected by and hosted on G2.com.

ACS was not intuitive to use in the slightest. It literally required taking classes to learn how to use it. When I would need to run reports to gather specific information, nearly every time I had to call ACS to ask them how to do so. The ability to run reports that could capture different types of data for different purposes was the most important thing for me to be able to do with a database and ACS was not good for that. Review collected by and hosted on G2.com.

The one thing I liked the best was that the customer support people are friendly. The second is the different levels of permissions which is nice for groups of people who don’t need access to all the information. Review collected by and hosted on G2.com.

It’s actually a long list but here are some of the leading: cost, difficulty to use, cumbersome and clunky, not intuitive, add-ons, the length of time it takes to run reports, user interface, and the online giving platform looks terrible. Review collected by and hosted on G2.com.

ACS is a valuable tool as a church database and has a number of features including member info and attendance tracking. There is also an app you can use with it that all church members can use to look up phone numbers for other church members. I found this very helpful when we used the product. Review collected by and hosted on G2.com.

ACS is not very user friendly. The interface appears dated. I found it difficult to navigate for the tasks I needed. In my department, I actually used a different app to track attendance because of this. Review collected by and hosted on G2.com.

What’s most helpful about ACS is having one platform to keep all of your church community’s data. You can create individual and family profiles and assign them to groups. You can also keep track of attendance and generate reports and statistics based on the data you enter. Review collected by and hosted on G2.com.

The software isn’t very intuitive though and a big complicated to navigate. If you have multiple employees imputing data this can lead to duplicate entries/files and if you don’t have full permissions it can be a bit hard to correct mistakes. Generating reports isn’t the easiest task either. The software just feels like it’s stuck in the 90’s in terms of aesthetic and ease of use. Review collected by and hosted on G2.com.

The only thing I like is the customer support. The customer support is truly outstanding. They answer all of my questions and help me solve problems that I encounter or have accidentally created. There isn't anything else I would recommend. Review collected by and hosted on G2.com.

I dislike a lot of things about ACS. The worst part is the reports. The reporting features are truly horrible. No one understands the reports that are created. I have had to meet with every ministry leader to explain the meaning of the reports. It's incredibly confusing. When people give money, it shows up as a negative.

There are also six steps to just about everything. You find yourself just clicking enter a million times in order to get to the next screen. It's so frustrating. Review collected by and hosted on G2.com.

I've always like ACS because all parishioner profiles can be integrated and connected to a donation platform that keeps track of all real time expenses and income. Review collected by and hosted on G2.com.

It could use some upgrades to make it faster and more user friendly. Review collected by and hosted on G2.com.