Acquire Reviews & Product Details - Page 4

What I like most about Acquire software is its easy configuration, it makes interacting with customers through the web and mobile devices faster and more effective. Review collected by and hosted on G2.com.

As every software has small errors sometimes when we interact with customers through the web on mobile devices it sticks and presents delays in the video. Review collected by and hosted on G2.com.

We recently switched from another live support provider (Zendesk Chat) and the onboarding process (Thanks to Laduram and the team) was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process. Review collected by and hosted on G2.com.

It's very very minor but I think there can be couple alternatives added to chat notification sounds. My team asked if there were alternatives. Review collected by and hosted on G2.com.

The software did not just aid us in offering exceptional customer service across multiple communication platforms, but it also enabled us to resolve complex customer queries through co-browsing and video chats resulting in first contact resolution.

We have been able to reduce customer complaint resolution time by almost 70%. Acquire has also been phenomenal in boosting Sales - whenever we have customer hovering over a particular product for long, Acquire quickly send us notification which helps our Agents to convert such customers at ease. Review collected by and hosted on G2.com.

Sometimes we face some small bugs, however, the Acquire team is always ready to offer support as per the SLA. Review collected by and hosted on G2.com.

There is a lot to love about this product. The user interface on the call center-side is simply easy and intuitive to use. Everything is drawn on an easy simple clicks of a button. Key features such as its dashboard to see who's visiting, how long was the client waiting, and minute details of the client was laid out perfectly on a single glance. During the chat, the experience is also great, with video and voice capability, file attachment, co-browsing (which is really great esp for supporting clients on web based issues), and screen-sharing, which are all done through the browser without installing any plugins. The app just simply works after logging in. Post-chat, especially for team leads or executives, the reports and summary details are really very handy. Chat history provides the necessary audit requirements as well as tags for those calls/chats that you want to look and investigate further. Their recent addition of a chatbot makes it more compelling to use their full solution as an omnichannel strategy, with their facebook and other social platform integration.

On the development side, it's also really simple to add their widget. Few lines of codes and the website already has chat capabilities. Facebook integration is also a matter of configuration, together with all other switches that can be turned on/off based on business need. Review collected by and hosted on G2.com.

Companies need to treat this company as a partner, not a vendor. It is not yet at the level and maturity like the IBM's or the Google's of the world. Given that Acquire is a startup company, there are still a few quirks that one would need constant check with their management team. Constant communication is necessary to explain your requirements. There may be at times where the company may commit onto something but during implementation details may not be what as expected. But then, the Acquire team are very receptive once they see the disconnect and remediate on the changes. Perhaps more effective customer success managers and technical consultants (apart from their CEO) who would aid in the implementation and making the most out of the product may be needed in the field.

Apart from the people concern, the product also has a lot of potentials that are not yet built. Things such as integration to whatsapp or perhaps integration with your call center phones may be needed to realize a full end-to-end omnichannel experience. Review collected by and hosted on G2.com.

Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge. Review collected by and hosted on G2.com.

Of course of any startup, bunches of changes and updates being made a seemingly endless amount of time after month. Every single extraordinary thing, simply wish there was more correspondences and promptly accessible resources.The apparatus could utilize some more customization devices to tailor it more to our necessities. Review collected by and hosted on G2.com.

The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition. Review collected by and hosted on G2.com.

We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right. Review collected by and hosted on G2.com.

We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU. Review collected by and hosted on G2.com.

Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the chatbot. Review collected by and hosted on G2.com.

The solution is very simple and effective.

We started using Acquire when it was called Tagove and since then we received more than we expected.

They enhance the product periodically and with great features.

The dashboard is very usefull and our internal customers are very happy with it

The Customer Service is also great. Review collected by and hosted on G2.com.

We don't have any dislikes about the solution Review collected by and hosted on G2.com.

No-nonsense tool. Easy to reach out to our customers and help them out while shopping on our website.

Possibility to take over the visitor's screen. This is really a very easy way to help our customers.

Good customer support. Review collected by and hosted on G2.com.

The tool could use some more customization tools to tailor it more to our needs. Review collected by and hosted on G2.com.

I really like the different things I can do with the triggers such as hiding the widget when no agent is online. Review collected by and hosted on G2.com.

Had some problems with multilanguage setup but their team was really fast to help out. Review collected by and hosted on G2.com.