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Acquire
By Acquire
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4.2 out of 5 stars
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Acquire Reviews & Product Details - Page 3

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Acquire Overview

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What is Acquire?

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

Acquire Details
Discussions
Acquire Community
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Product Description

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support.

Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@acquire_io
1,628 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Hana P.
HP
Overview Provided by:
Hana Pham

Recent Acquire Reviews

Francis R.
FR
Francis R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Acquire Your New Chat Specialised"
Transfer the data in chat, makes convenient to use also good API support.
Read more
Roy F.
RF
Roy F.Small-Business (50 or fewer emp.)
4.5 out of 5
"Smooth Chat experience"
I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer
Read more
Brian Y.
BY
Brian Y.Small-Business (50 or fewer emp.)
3.0 out of 5
"Simple to integrate and use, with one important flaw"
Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time.
Read more

Acquire Pricing

Starter
Contact Us
Commercial
Contact Us
Enterprise
Contact Us
See all 3 Acquire pricing levels
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Acquire Media

Acquire Demo - Cobrowse
Acquire Cobrowse enables two-way browser-based interaction, with no downloads required for customers. Point, click, and annotate your customer’s screen with their permission, anywhere on your website or mobile apps.
Acquire Demo - Live Chat
Connect with website visitors, qualify leads, and support customers in real time using all-in-one live chat software.
Acquire Demo - Chatbot
Use chatbots to handle routine work and FAQs so your team can focus on strategic tasks.
Acquire Demo - Video Chat
Create a visually engaging, modern customer experience with Acquire Video Chat. No third-party downloads required. Enable visitors and customers to connect with your team in just one click from a live chat conversation. Acquire’s video chat software is mobile-friendly, too.
Acquire Demo - Shared Inbox
Your shared inbox is at the center of a full-blown customer engagement solution. Unify support and sales channels and never lose track of valuable customer communications.
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Have you used Acquire before?
Yes

43 Acquire Reviews

4.2 out of 5
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43 Acquire Reviews
4.2 out of 5
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43 Acquire Reviews
4.2 out of 5
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Acquire Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for AcquireQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acquire?

Easy to use for multiple seats and low overhead Review collected by and hosted on G2.com.

What do you dislike about Acquire?

A bit slow to connect and co-browse with end-users Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Co-Browsing for clients. Able to provide better customer service and experience when we are able to see what they see Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acquire?

Acquire provides the co-browsing solution we were looking for. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Allowing our Account Managers and Business Developement to conduct business virtually. Review collected by and hosted on G2.com.

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Verified User in Banking
CB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acquire?

Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Nothing really as far as I know the platform Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Planning to use to help clients improve customer experience, reduce operational cost, & uplift revenue. Review collected by and hosted on G2.com.

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Verified User in Computer Software
IC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acquire?

Super intuitive and easy to use - good customer support Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Sometimes too many requests and notifications Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Been able to engage with customers in a modern and digital way - also the ability to collaborate real time. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acquire?

The features was interesting and a good alternative to other software. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

The customer service wasn't that great. Had tonfight for my refund. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

Good alternative Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Team communication/ inbox was my main feature goal Review collected by and hosted on G2.com.

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Verified User in Higher Education
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acquire?

A widget shows on my website and agents are able to chat with users. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Slow, unreliable, customer service response times are slow, lacks features, expensive. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

It seems as they are either new or growing too quickly as I continue to have ongoing, small issues with them. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acquire?

Able to support customers online, quick and easy to integrate, flexible to set up Review collected by and hosted on G2.com.

What do you dislike about Acquire?

some of hte analytics are a bit hard to get to the details Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Web chat online, customers supported, online sales made Review collected by and hosted on G2.com.

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Verified User in Management Consulting
CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Acquire?

Video chat with no downloads needed on mobile Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Need to improve flexibility of options/designs. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

Probably the most complete option available on the market today. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Connecting with customers is easier when they can do it in multiple ways Review collected by and hosted on G2.com.

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Prachi B.
PB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Acquire?

Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

There is nothing to dislike. The product is absolutely perfect for us. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Acquire customer support platform is equipped with advanced tools to deliver high quality support to your customers more efficiently and swiftly. I would highly recommend Acquire’s live chat tool and cobrowsing for better customer engagement. Review collected by and hosted on G2.com.

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EL
Operations Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Acquire?

I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

If you need a service where you use the chatbot functionality to collect leads outside of office hours and are looking for a something reliable, effortless and easy to implement, Acquire is for you. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page. Review collected by and hosted on G2.com.

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