Acquire Pros and Cons

How well their tool served our support needs, but also our efforts on the acquistion and lead nurturing side. Acquire has native functionality for web messaging, and analytics related to that, which lets us target visitors at key points of their user journey and push them across the finish line Review collected by and hosted on G2.com.

When we were using Acquire they didn't have support for email within their messaging platform. That may have changed though. Review collected by and hosted on G2.com.

I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard. Review collected by and hosted on G2.com.

I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution. Review collected by and hosted on G2.com.

I like the format of the chat display and features. I like that it shows active and pending and switches when chats are reactivated. I like that we can set hours and holidays and collab with fellow acquire agents on cases or chats. The co browse feature is very helpful. I also like the instant and fast response from the Acquire reps they solve issues or questions we have about Acquire fast within the hour or day. Review collected by and hosted on G2.com.

I dislike the delay in the chat notifications and alerts. Acquire needs a mobile app ASAP. Most chat platforms have a mobile app which helps companies that are remote or in office. Review collected by and hosted on G2.com.

Acquire made it easy for us to integrate their solution into our proprietary website. This was critical for us so that the user experience matched that that we currently offer, but we did not want to develop a chat solution on our own. Review collected by and hosted on G2.com.

The agent interface is sometimes slow and notifications of new chats sometimes inconsistent. Review collected by and hosted on G2.com.

The simplicity of the platform. This is a system that can be used by the smallest, and biggest organizations that are searching for a website chat solution.

As a small organization, with simple needs this fit very well into what we were looking for. Review collected by and hosted on G2.com.

Honestly, hard to find much I didn't like. From first meeting, to implementation, to follow ups the Acquire team has been brilliant. Review collected by and hosted on G2.com.

Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team. Review collected by and hosted on G2.com.

There is alot of options in the service, it takes sometime to getting used to Review collected by and hosted on G2.com.

I like the in-browser screen sharing and audio, video calling feature. Review collected by and hosted on G2.com.

It doesn't have a mobile application right now Review collected by and hosted on G2.com.

Their offering - they claim to have an amazing product with so many amazing features. Review collected by and hosted on G2.com.

There were so many bugs, and some features they promised were there weren't shipped yet.

But more so - their support team was the worst I've ever seen. They were rude, blamed me for things not working, and eventually just suggested I churn and that's it. Review collected by and hosted on G2.com.

This platform is exactly what we were looking for. The installation and configuration process is ultra-lightweight (simple JavaScript inclusions). Acquire enables our call center team to communicate with members across multiple domains and the experience is seamless. Review collected by and hosted on G2.com.

We haven't yet encountered anything that causes us an issue. We're solidly happy with the platform. In the future, it would be great to see acceptance of additional custom data fields when a new chat is initiated. Review collected by and hosted on G2.com.

Personalized customer experience and feedback loop! Review collected by and hosted on G2.com.

Nothing, it is better than everything I have used before and constantly updated. Review collected by and hosted on G2.com.