Top Rated Acquire Alternatives
I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard. Review collected by and hosted on G2.com.
I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution. Review collected by and hosted on G2.com.
42 out of 43 Total Reviews for Acquire
Overall Review Sentiment for Acquire
Log in to view review sentiment.
Transfer the data in chat, makes convenient to use also good API support. Review collected by and hosted on G2.com.
So far couldn't get any reason for dislike, need to use much more to analyse this. Review collected by and hosted on G2.com.
Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time. Review collected by and hosted on G2.com.
The notifications for the desktop version work sporadically. The mobile app does not have notifications at all. This has caused me to miss chats that have come in. This flaw must be addressed, and we have reached out to customer support multiple times with no answers provided. Review collected by and hosted on G2.com.
Everything a small businesses needs to connect via the website and enhance customer experice. Review collected by and hosted on G2.com.
Updating standard messages is hard. Reporting could be automated to share monthly insights, unreliable address field in the profile section and Connet Microsoft CRM. Review collected by and hosted on G2.com.
Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them.
Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem.
The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global solution that provided a Spanish interface to our visitors. Acquire allowed us to modify even specific parts of the interface translation to match our client's needs. Review collected by and hosted on G2.com.
The price might be a bit high if you only need certain parts of the product. Review collected by and hosted on G2.com.
The platform is is professional made and i found them professional in marketing relationship tools, all features are made professionally to so customers can intrect easily Review collected by and hosted on G2.com.
I found almost everything helpful using this platform, however there are more rooms to make the part of software open for other developers to get involved and integrate their apps with it as API. Review collected by and hosted on G2.com.
I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer Review collected by and hosted on G2.com.
I am not sure because I have what I need to chat about. maybe better a system to set up responses. Review collected by and hosted on G2.com.
The second wave impacted our business, and due to this our team felt a little bit down; even they're willing to support our end customers. We internally decided to try cobrowse to enhance CX, and luckily Acquire have this excellent solution which seamlessly fit our requirement. Plus, Acquire support goes above & beyond. I see constant innovation & addons in the system, miles to go with Acquire. Review collected by and hosted on G2.com.
Aah, I don't see any cons in the product, but I can share my views; becoming transparent on pricing on its page will help more with lead conversion. I firstly hesitated to submit details to get connected with your team. Review collected by and hosted on G2.com.
There is a lot of everything in Acquire when it comes to communicating with customers in real time. We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP and text. Review collected by and hosted on G2.com.
It's a new product, so it's not without bugs or issues. The good news is the Acquire team is pretty quick to fix any bugs that we find. Review collected by and hosted on G2.com.
The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members. Review collected by and hosted on G2.com.
There are lots of little bugs that crop up. Sometimes messages will display on either the browser app or web-based version of acquire but do not appear on the other. Sometimes I will hear a message come in and not be able to see them until I restart Acquire. The system is also rather slow when navigating between different screens. Review collected by and hosted on G2.com.
