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108 Accord Reviews
Overall Review Sentiment for Accord
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It's extremely easy to use. Takes the annoying burden out of my hands to follow up with buyers to take action on items they said they would own by a specific date. Review collected by and hosted on G2.com.
everything that I asked for from the team was quickly put into production, so nothing to dislike! Review collected by and hosted on G2.com.
I've worked with the team at Accord for close to two years at multiple companies. Not only does the platform solve a critical problem in the sales and onboarding process, it also strikes that perfect balance between simplicity and functionality.
Accord is an easy-to-use platform for buyer collaboration. It was simple to set up using their growing library of templates. The systems makes certain our sales reps and onboarding specialists follow a consistent and efficient process. Accord ensures that expectations are aligned, both internally and externally - resulting in superior accountability and hard-to-achieve visibility into the end-to-end process. Accord also helps prospective customers to navigate the buying process with us, keeps them vested to the process. It also houses all information relevant to the deal in one place, making it available to the company via integrations such as SFDC and Slack..
Above all, their team, from top to bottom, has been an absolute joy to work with. Ross, Ryan, Dani, and their entire team of Accordians are beyond committed to the success of our business and the satisfaction of our customers. They also pump out amazing content regarding modern B2B sales best practices, and I appreciate their positive engagement with the community. Kudos! Review collected by and hosted on G2.com.
Given that Accord plays in a relatively new category, there is sometimes curiosity from our buyers and slight hesitation to adopt another platform. That said, once they start using Accord that doubt turns to delight. Review collected by and hosted on G2.com.
Accord gives me the ability to lay down a clear and successful pathway for both parties. Not only does it give my prospects visibility into how to purchase, but also, it allows them to share their input. In my experience, prospects love to correct you when you assume incorrectly, and Accord gives them a chance to do so :) This leads to a more collaborative process. Accord also makes me look great in my pipeline reviews! Review collected by and hosted on G2.com.
No other company is building a collaborative customer journey, and it's so important. I feel like Accord has a great understanding of sales, so they iterate very quickly. Nothing to report right now, but I will update this section as things come up. Review collected by and hosted on G2.com.
- Extremely easy to use
- Customers love it
- Keeps sales team organized
- One tool to rule them all Review collected by and hosted on G2.com.
- None! The key integrations I looked for are there Review collected by and hosted on G2.com.
Our team was struggling to find a tech stack that encapsulated our mission for partnership over a transactional sale. When I found Accord, it was literally in their tag line. We are fully implementing Accord into our university partnership strategy because it keeps both organizations apprised of timelines, to-do items, decision makers and general progress. Review collected by and hosted on G2.com.
At this point nothing. The team has delivered an amazing product and is very responsive to feedback and new feature requests. Review collected by and hosted on G2.com.
The mutual plan and timeline add transparency and accountability on both sides. And the hands-on approach. Review collected by and hosted on G2.com.
I haven't seen anything dislike yet and will update if I do. Review collected by and hosted on G2.com.
I really love the design and UX of Accord -- it's super easy to set up and our customers love using it with us. It allows for us to easily collaborate and measure goals / OKRs with our customers. Review collected by and hosted on G2.com.
Not much that I don't like. I think there's a couple of small features that I wish were offered like the ability to email clients directly from the app. Review collected by and hosted on G2.com.
Accord is an incredibly powerful way to organize next steps and foster buy-in from a prospect at the same time .
Each time a prospect goes in and marks a task complete or responds to a comment, it builds rapport and moves the needle on a deal. If you can get a prospect bought into engaging with Accord, it is huge. Review collected by and hosted on G2.com.
Some challenges:
- you need to introduce Accord while on the call with a customer so they can familiarize with it. Otherwise, it can feel a little overwhelming to the prospect.
- Introducing Accord too early, even when on the phone, can feel presumptuous to a prospect if not done gracefully.
What I'd do is put lots of collateral and less steps in Accord during the early phases of the sales cycle so prospects feel that the Accord is for them. If it just seems like a list of steps to get to a close, the prospect might feel like the Accord is there to make the salesperson's life easier, not theirs. Review collected by and hosted on G2.com.
Accord is great for keeping our Customer Success team and our customers aligned with onboarding our software solution. Key tasks, dates and documentation are shared amongst stakeholders, and timely reminders keep eveyone on track.
Tariq has given us 5-star support in our on-boarding experience with Accord! Review collected by and hosted on G2.com.
There are a few additional features we'd like, but they are in the pipeline, and the Accord team is really open to ideas Review collected by and hosted on G2.com.
