Accord Reviews & Product Details - Page 4

Accord fills a real need in our very complex sales & go-live process - a place to keep everyone involved, on both our team and our customer's team, aligned towards important milestones and ultimately a successful launch. They've correctly identified that shared cloud storage and CRMs and disjointed email threads are generally not enough to provide the structured collaborative space needed to keep things as large as our programs on track; especially where you need more from your customer than just a purchase order, that they also have deliverables on a particular timeframe in order to keep the whole program moving.

Outside of the core 'Next Steps' area for keeping tabs on milestones and tasks, the engagement tracking is really the standout feature set. Knowing when our counterparts on the customer's team are active in our Accord instance - or in relief, when they haven't been active and time-sensitive milestones we agreed on are approaching - is a game changer. Review collected by and hosted on G2.com.

There are some features - particularly interior to individual items, like the 'type' categorization - that feel a bit underbaked or version-zero. But these are really minor quibbles and to be expected in such an early stage product. Review collected by and hosted on G2.com.

The application is clean, professional, and easy to navigate. Those details are essential when sharing a mutual success plan with a client. If the application is not easy to navigate, then the likelihood of adoption on the client side is next to nil (especially if you are selling into enterprise accounts). Keep in mind that most of your potential customers are already using a plethora of other applications to manage their daily business. The only reason they will adopt a new one for you - their salesperson - is because it introduces value to the relationship and is easy to use. Review collected by and hosted on G2.com.

There isn't much that I dislike. There are certainly a few feature requests that I have, but that comes naturally with any software application. Review collected by and hosted on G2.com.

Accord is so easy to use and set up and enables us to keep on track with our multiple onboarding plans which last from between 6 weeks to 6 months depending on the size of the customer. Accord keep us on track with all of our key milestones and allows us to engage with our customers during each step as well as share key resources.

We will shortly be using Accord to start our mutual action plans now we have seen how much our customers love using it.

Accord's support and customer success have always been excellent, whether that be to help with set-up, ensuring we are adopting the software correctly or answering a support question, they are very responsive and always go above and beyond. I have even had strategic sales advice from the CEO and co-founder Ross. Review collected by and hosted on G2.com.

The only thing I could think of is the number of email notifications you receive when you have multiple accords running concurrently but I recently discovered that you can tailor what notifications you receive in the settings so it's no longer an issue. Review collected by and hosted on G2.com.

Personally, organization has never been my strong suit and updating and holding people accountable to mutual action plans was always very tedious and ineffectual for me. Having accord allows me to stay organized, progress my deals and gives me a much better idea on which deals will close based on engagement. Review collected by and hosted on G2.com.

There isn't really much to dislike about Accord. Like any tool there is some setup work required so that Accord fits snugly into your sales process but the implementations team is very knowledgable about thwe tool and easy to work with Review collected by and hosted on G2.com.

Customer Support/Success has been 11/10. As an individual purchaser of Accord, I didn't expect to have the level of one-on-one customer support that I've had. The team has not only been helpful to work with, but fun. Their support has accelerated how quickly I received value from this purchase. Review collected by and hosted on G2.com.

It is tricky to understand when invites are sent while inviting individuals (instead of a whole domain) to a shared Accord workspace. Easy once explained, but unclear UI around this particular function. Review collected by and hosted on G2.com.

Onboarding with Accord has been an incredible experience thus far. T and Dave have been amazing, supporting our organizations and reps to get ramped with the product. The product has a clear fit with our team as we focus on building a repetable, scalable sales process. Accord allows our reps to create mutual alignment with the customer, focusing on a work-back plan designed around helping solve business problems and challenges. Seamless integration with SF was a key requirement to ensure our reps don't have to have dual efforts. Review collected by and hosted on G2.com.

Nothing - this product has been amazing thus far. Review collected by and hosted on G2.com.

The best part of Accord is the centralization of documents and that it's essentially a personalized deal room. Assigning DRIs (directly responsible individuals) + dates to specific milestones have been huge in helping keep deals moving through the funnel. Review collected by and hosted on G2.com.

I typically use Accord on specific deals. I should use it on 100%, but my fear has been that it adds friction. I have to keep experimenting as we're only a few months into our partnership. Review collected by and hosted on G2.com.

I love how prescriptive you can be while still allowing your reps to configure a mutual action plan with the buyer. The solution makes buying from your organization easy for the buyer. The engagement feature lets management and the sales rep know when a buyer is accessing the Accord - information we never had before. Your sales reps then know when to follow up at the perfect time. Review collected by and hosted on G2.com.

Accord is still a growing company. They don't have every piece of the puzzle in place yet. But I will say their CTO, Wayne is highly responsive and built solutions for us while we were implementing. Very impressed with the pace Accord develops fixes. Review collected by and hosted on G2.com.

Accord gives AEs and Sales Manager a structure to control deals and do mutual action plans at scale. Really liked the possibility to control a deal like a project with different stakeholders. Review collected by and hosted on G2.com.

Accord is constantly developing new features and I am sure there will be many more way to avoid additional data entry from sales. Review collected by and hosted on G2.com.

The ability to create templated processes is not only helpful on a deal-by-deal basis but it also can help with onboarding and training. This helps to ensure that your team is working through the same process so you are able to track deals more effectively. Review collected by and hosted on G2.com.

At times it is hard to get prospects to sign up and use the platform. Review collected by and hosted on G2.com.