Accord Reviews & Product Details

What I love most about Accord is how it builds a structured yet flexible framework for both the Sales Team and the End User. It takes the worry out of the unknown by clearly laying out every step, removing the guesswork and making sure nothing falls through the cracks. The best part? Accord fosters collaboration on a single, unified platform, aligning everyone towards achieving the end goal together. It's all about clarity, transparency, and teamwork! Review collected by and hosted on G2.com.

What I’ve found challenging with Accord is ensuring consistent participation from both internal and external teams. Initially, getting everyone engaged and aligned required extra effort. However, this has become less of an issue over time as more people experience the tangible benefits Accord provides, making adoption smoother and participation more natural. Review collected by and hosted on G2.com.

- Ability to edit, communicate and keep all items in one place

- Sharabilty/customization: The ability to make things as cookie cutter, or customized as you'd like for different types of implementations and onboardings is huge!

- Checklist format keeps people on top of the projects/actions they need to take and you can direct customers easily to exactly what needs to be done! Review collected by and hosted on G2.com.

- Sometimes UI can be a bit finnicky, fo rexample it can be hard to do things like copy/past or edit font. Review collected by and hosted on G2.com.

I love that Accord is like google sheet mutual action plans on steroids. I love that I can attach files, include details and tag relevant contacts to every step in my custom evaluation process. I love that everyone on my team and the prospects team has centralized visbility into how the evaluation is progessing and that they have a centralized source for all documentation for every step of the process. It just MAKES SENSE! Review collected by and hosted on G2.com.

I would love if I could include a description of each step that was visble without clicking into the step itself. Ex. "Exec alignment call" -- (state more details on purpose or what's accomplished during meeting) Review collected by and hosted on G2.com.

Accord makes it really easy for sellers and prospects to collaborate through the various stage of a sales cycle. More importantly holds all parties accountable for next steps/actions. I was on the phone with a client and they shared that they loved the ease of use and having one place to go to see where they are in the process as well as having one place for all collateral. Review collected by and hosted on G2.com.

The Org/Influence mapping is least desirable. Need to be robust and intuitive. Review collected by and hosted on G2.com.

Keeps our clients engaged throughout the cycle, provides a collaborative way to share documents and allows us to manage a dynamic mutual plan that acclerates deals and helps us stay on track. Also has the ability to engage cross functional teams across a complex deal and keep everyone on track and informed. Customers love it becuase we provide a simple, easy way to collaborate on projects and organize our journey together. Review collected by and hosted on G2.com.

No real complaints about the tool to mention. Review collected by and hosted on G2.com.

Accord is a shared workspace that has enabled us to work very closely with our customer over the duration of the sales and procurement process. Makes it very easy to share resources and next steps in a professional manner that I know our competitors are not doing. Review collected by and hosted on G2.com.

Not all customer appreciate Accord which is completely understandable. Review collected by and hosted on G2.com.

I love the flexibility of Accord and the ability to easily repeat stages across every playbook/Accord. We have turned to Accord to fill in the gaps that our other platforms are unable to fulfill. It's simple, very user friendly, and clients love it during implementation! Review collected by and hosted on G2.com.

We haven't found a way to archive steps within an Accord (to keep for historical tracking purposes). Otherwise, the platform meets all of our needs! Review collected by and hosted on G2.com.

Accord makes customer onboarding seamless and structured. It helps us stay on track and organized with 30+ onboardings at a time. Our customers have raved about it as well. It's also amazing how easily it integrates with Salesforce. Review collected by and hosted on G2.com.

There are occasional minor bugs, but outside of that, there are not many things I dislike. Review collected by and hosted on G2.com.

Pros:

- a centralized place for my clients to view everything weve talked about

- differentiates us from the competition

- very simple and intuitive to us

- great customer success and support team

- helps create urgency in sales cycle but having a mutual timeline

- can assign tasks to prospects to hold them accountable

I use Accord in every single one of my deals as a way to drive trust, credibility, and urgency. Review collected by and hosted on G2.com.

Cons:

It is only as good as the info you put into it. It can take time to make it complete, but it is always worth the time investment. Review collected by and hosted on G2.com.

Accord is a great tool to use in the sales cycle. It acts as a central repository for the project including things like helpful resources, project summary, a Mutual Action Plan & more. I've found using Accord eliminates the need for numerous email chains and allows sales teams and prospects to be on the same page throughout the deal cycle. Review collected by and hosted on G2.com.

There is not much I do not like about Accord. Review collected by and hosted on G2.com.