AccessE11 Reviews & Product Details - Page 2

All customer service requests are housed in the same software and triaged from one point of entry. This platform compiles all information in one location. AccessE11 is great for tracking and archiving areas of concern. Reports are easy to create and allow administrators to provide relevant information to applicable departments for delegation and action. Review collected by and hosted on G2.com.

Nothing----this platform is exceptional! Review collected by and hosted on G2.com.

The platform is very robust and feature-rich yet very easy to learn and use. Review collected by and hosted on G2.com.

Nothing. The team is very responsive to requests and support. New features and updates are released quarterly. Review collected by and hosted on G2.com.

We love how easy it is to customize to meet our municipalities specific needs. Review collected by and hosted on G2.com.

Nothing to mention here. The platform does what is advertised. Review collected by and hosted on G2.com.

The Town of Arnprior was looking for a way to improve our complaint and request for service management, of both internal and external requests. This was necessary to provide residents with better overall service and response time, as well as to provide staff with an organized approach to handling daily requests.

Access E-11 has checked all of the boxes, when it comes to the needs of complaint and request for service management, for our municipality. The Town of Arnprior has been using the Access E-11 System for a brief period, and are very happy with the system and company overall. The staff are friendly and responsive. From the initial set-up, to the rollout, and now implementation of the Access E11 platform, the process was seamless.

The information from our previous system has been entered, and now all of our complaints and requests are listed in one place. It is great to have all of the citizen and internal request information easily accessible, as well as have the ability to track any actions taken. The Town of Arnprior also utilizes the web form and app functionality of the system, which are working well for the public to be able to submit requests. In addition, staff use the Access E-11 App to access the system from their other devices (tablet, phone, etc.), when they are unable to be in their office.

Overall, the Town of Arnprior is very happy with the Access E-11 System and service we have received from their staff, thus far. Review collected by and hosted on G2.com.

The system is working well, and Access E11 has already reached out with planned additional functionality to be added to the system in the near future. Review collected by and hosted on G2.com.

AccessE11 is a cost-effective, robust, cloud-based software solution focused on supporting specific requirements related to customer management. It is a “lean six sigma” software solution which is deep-rooted and focused on addressing the needs of the customer first. This software can apply to any private or public-sector organization. It is an interactive “Customer Service Centric” Issues, Inquiries and Complaints Management website portal for ALL customers and offers a simple-to-use website portal. Review collected by and hosted on G2.com.

There is nothing that I dislike about the software. It is amazing. Review collected by and hosted on G2.com.

The ease of understanding the platform, along with it's ability to integrate into other applications. Review collected by and hosted on G2.com.

The overall lack of users in the United States. Review collected by and hosted on G2.com.