AccessE11 Reviews & Product Details

AccessE11 is a great tool for customer service for municipalities.

The Township of Georgian Bluffs has been a customer since 2021. Our experience with the software has been very positive with a little help from the staff at ForeAction. We were able to impliment the tool quickly, and staff use the it every day to track customer service inquiries and requests for service. We use the software organization-wide and it has improved our customer service interactions significantly.

We have seen a postive uptake from the community in using the tool. The webform is accessible and easy to use. You can customize the form to include specific questions and criteria. In our organization, we have replaced the by-law complaint form with AccessE11 and use it as a tool to track and manage Township-wide issues. Residents/visitors get instant confirmation that their inquiry has been recieved and they get email updates in real time when staff make updates to the case.

The system has numerous reporting capabilities which make reporting data to assist staff in making sound and community informed decisions to council.

We are in the process of exploring integration with other programs, and getting the most out of the many features the software has to offer.

On top of it all, the customer support team is very approachable and helpful! They are happy to provide training, answer any questions about the system's capability, and provide a hands on approach to setting up your organization in the software.

If you are looking for a customer service and work order management system, look no further than AccessE11. Review collected by and hosted on G2.com.

There are no downsides to the software. However, we do look forward to future updates as the software team continues to optimize it! Review collected by and hosted on G2.com.

AccessE11 is a user friendly system that we use to service over 10,000 stakeholders on a daily basis. Ths system allows us to collect and track data that is used to solve real business problems! Review collected by and hosted on G2.com.

Not much to dislike. The software performs well and it is easy to use! Review collected by and hosted on G2.com.

Access E11 is a simple, intuitive software that is easy for all staff to learn and use. Compared to other solutions, AccessE11 is affordable and the support is excellent. Review collected by and hosted on G2.com.

There is nothing to dislike about the softaware. The only minor downfall is that the app does not offer push notifications, but hopefully, this feature will be added. Review collected by and hosted on G2.com.

AccessE11 is a great, fully customizable customer service solution. We have been using the software for almost a year and the support has been fantastic. On the rare occasion when we have run into issues, a quick email to the support team and everything is resolved within a few hours.

The implementation of the software went very smoothly. The AccessE11 team imported our open cases from the software we used to the AccessE11 service without a hitch. Review collected by and hosted on G2.com.

So far, we haven't found anything that we dislike. Review collected by and hosted on G2.com.

The email communication and app. Ensures that items are not dropped and that the communication loop is closed when work is completed Review collected by and hosted on G2.com.

No so much a dislike, but I am eager to app become even more functional and offer a customer side to the app Review collected by and hosted on G2.com.

E11 is really beautiful and easy to review really quickly. The reports are easy for directors to use, and the intake is easy for our front line staff to fill out! Review collected by and hosted on G2.com.

There's nothing I dislike about E11. We had trouble getting into it but that was on our end- you need everyone to be on board and excited about it. It took us a while to get to that place but we are into it now! Review collected by and hosted on G2.com.

We have been using this service for well over a year now and it has been a great tool at allowing us to oversee our resident issues and manage our team to provide better services more efficiently. Review collected by and hosted on G2.com.

No complaints! The program is user friendly and there are a lot of great resources out there to help anyone that is new to using it. Review collected by and hosted on G2.com.

Quick and simple to configure. Fast uptake by staff. Clear reporting. Responsive customer support. AccessE11 is an affordable solution that delivers what it promises. Review collected by and hosted on G2.com.

Works well. No issues. Currently determining where AccessE11 fits into our asset management strategy. Review collected by and hosted on G2.com.

The functionality and ease of use of the system which staff can easily be trained on. Review collected by and hosted on G2.com.

I have not found any dislikes from my perspective. Our staff have not brought up any major issues. Review collected by and hosted on G2.com.

All customer service requests are housed in the same software and triaged from one point of entry. This platform compiles all information in one location. AccessE11 is great for tracking and archiving areas of concern. Reports are easy to create and allow administrators to provide relevant information to applicable departments for delegation and action. Review collected by and hosted on G2.com.

Nothing----this platform is exceptional! Review collected by and hosted on G2.com.