Abnormal AI Reviews & Product Details

Abnormal.ai is a rare find in today’s market. From the very first conversation, the sales process set an impressively high bar — and the product and team have delivered on every promise. It’s not often you encounter a solution that not only meets expectations but consistently exceeds them, with a team that is just as committed to customer success as they are to technical excellence. The combination of innovative technology, reliability, and genuine partnership makes Abnormal.ai stand out as a best-in-class solution. Review collected by and hosted on G2.com.

Nothing. It's an excellent product..... Review collected by and hosted on G2.com.

It may be the only software we have ever implemented that did not cause disruption. So easy. Review collected by and hosted on G2.com.

Nothing really. A simple email to let users understand they have a promotion inbox that they can easily train by dragging and dropping. Review collected by and hosted on G2.com.

I saved time manually reviewing emails and phishing attempts. We had a very manual process that took 1-3 hours of my team's time. Review collected by and hosted on G2.com.

It has good onboarding documentation, but I had to complete a course before I could see that doc. Review collected by and hosted on G2.com.

One of the best things about Abnormal AI is its ability to proactively detect and block advanced email threats—like phishing, social engineering, and account takeovers—using behavioral analysis rather than relying solely on traditional rule-based methods. This makes it highly effective even against novel or zero-day attacks. Review collected by and hosted on G2.com.

One potential drawback of Abnormal AI is that its deep behavioral analysis can sometimes flag legitimate emails as suspicious, especially in highly dynamic or fast-paced environments. This may lead to occasional false positives, requiring manual review and tuning to align with specific organizational workflows. Review collected by and hosted on G2.com.

It works really well and requires very little upkeep. Setup is very quick and easy. The dashboard gives you quick insight into any blocked threats and anything that may require attention. Customer service is very helpful. Abnormal offers frequent Webinars to learn more about the product and new features. Review collected by and hosted on G2.com.

Could use more reporting. Specifically insights about attack patterns. Review collected by and hosted on G2.com.

A top-tier defense against modern email threats. Abnormal’s behavioral AI is incredibly effective at stopping sophisticated Business Email Compromise and vendor impersonation attacks that our old tool missed. It requires minimal tuning, and has drastically reduced our security team's manual review workload. An essential investment. Review collected by and hosted on G2.com.

The email search (360 detect) can be improved to make it faster and easier to use (in terms of UI, the layout of buttons) Review collected by and hosted on G2.com.

It is incredibly accurate and east to use. It is incredibly east to implement, support is timely and helpful, and it has reduced the amount of time that we have to spend managing our SEG drastically. Review collected by and hosted on G2.com.

It is a small thing but I forget to switch off the default filters in the threat log sometimes. Review collected by and hosted on G2.com.

Minimal administration overhead, 0 user effort, Never seen a false positive Review collected by and hosted on G2.com.

It would be good if Security Awareness training was provided Review collected by and hosted on G2.com.

- Abnormal works in the background

- We log in everyday to see what has been caught.

- It has minimal down time and we can sign-up for status messages.

- They provide emails for malicious campaigns they find.

- Users report possible malicous or spam email, and Abnormal responds verifying they are safe or

not.

-Abnormal is always willing to listen to feedback and our sales/marketing rep goes out of his way

to

follow-up with tickets we submit, seeing if we were helped.

-The menus have come a long way and it is easy to remediate emails.

- They help setup and launch the system.

- Easy inegration. Review collected by and hosted on G2.com.

Nothing negative yet. This company cares about their customers. Review collected by and hosted on G2.com.

They were great before Microsoft stepped in and started a cash flow. Review collected by and hosted on G2.com.

Over the past year the amount and quality of the catches has deteriorated. In all fairness, we are a Google environment and that really doesn't seem to be their focus. Maybe MS Customers have seen better performance but for us, the items they miss are too easy to spot and even old standard software would have caught a lot of the ones they seem to be missing now. Review collected by and hosted on G2.com.