204 8x8 Contact Center Reviews
Overall Review Sentiment for 8x8 Contact Center
Log in to view review sentiment.
It is working really good except few things. I like the calls quality and some features like getting call notification on top on all windows, ease of use with shortcut keys etc. Review collected by and hosted on G2.com.
Missing few settings and features. I could not change the message recording used for call recording announcement, having issue with sms enabling, complicated settings as admin, difficulty to download call recordings as have to select manually before downloading, no option for archive, no option to download chat or sms records etc. Review collected by and hosted on G2.com.
8x8 contact center is a beneficiary medium to stay connected over call or text with others where it can be out of the country. This contact center is genuinely helping with phone calls with good voice clearance and better communication over the phone. Review collected by and hosted on G2.com.
8x8 contact center requires good network speed to stay connected over call for a clear voice of the person; sometimes it creates difficulty to switch the headset and manage settings. Review collected by and hosted on G2.com.
8x8 Contact Center application is required in the business field where you have to keep track of customers or clients daily for proper conversations and the rest of the things to discuss. Review collected by and hosted on G2.com.
From my point of view, the 8x8 Contact Center is not a disliking application. However, it requires a stable connection with the internet to have proper communication and conversation; maybe they could fix some bugs. Review collected by and hosted on G2.com.
Easy calling, profile and options to show whether you are online away or busy. Internal phone directory where we can directly call anyone a click away and search Review collected by and hosted on G2.com.
Multiple time updation, and relaunch, and because this this the fluctuation or voice takes place and the voicemail option is not good as it should be here , i miss many voicemails. Review collected by and hosted on G2.com.
Quality of calls, even without fancy headphones or other tools. It gives an excellent voice with no interruption and flawless communication with the user. Must recommend this to others. Review collected by and hosted on G2.com.
I have not gone through a lot of problems while using this contact center. But while using this on the phone, there are some issues connecting it and getting notifications instantly. Review collected by and hosted on G2.com.
The Contact center is laid out in a way that makes finding what you need easy. Anything you would need to configure is detailed out in their appropriate sections. Review collected by and hosted on G2.com.
The contact center does not have an API that allows us to automatically off-board users. There are many APIs available, but unfortunately, this is not one of them. This is the only thing that we can see that is lacking currently. Review collected by and hosted on G2.com.
8x8 Contact Center is affordable, intuitive, and modern. Setup was easy and managing the platform as an IT professional has mostly been a breeze. Training new users has been easy as well. Review collected by and hosted on G2.com.
Support has often been less than helpful. 8x8 is also missing some key quality of life features that I feel like most similar customer service platforms have by default. Review collected by and hosted on G2.com.
Ease of use for call center staff, and managers. Review collected by and hosted on G2.com.
Sometimes when doing configs for call trees the system logs me out and my work is not saved. Review collected by and hosted on G2.com.
The ability to have multiple sales/support channels within one platform with independent and unique scripts, queues, and assigned agents. Review collected by and hosted on G2.com.
The IVR scripting can be a little limiting when it comes to even some simple tasks such as loops before dump to voicemail. Review collected by and hosted on G2.com.
