
Simple to setup and deploy for customers out of the box. Includes good analytics out of the box. Review collected by and hosted on G2.com.
Lacks QM automation and integrations are not easy with their PS team. Support focus more on why not 8x8 versus working with customers to solve problem then reinforce if customer issue or other partner issue. Review collected by and hosted on G2.com.
Dear Eric, thank you for your honest feedback. We’re glad you find 8x8 Contact Center simple to set up with strong built-in analytics. We also appreciate your insights on integrations, QM automation, and support. Your comments help us improve, and we’re committed to making the customer experience even better.





