--- title: 8x8 Contact Center Reviews meta_title: '8x8 Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 257 reviews by the users' company size, role or industry to find out how 8x8 Contact Center works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 257 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 8x8 Contact Center Reviews **Vendor:** 8x8 **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.1/5.0 **Total Reviews:** 257 ## About 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments ## 8x8 Contact Center Pros & Cons **What users like:** - Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication. (37 reviews) - Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction. (26 reviews) - Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance. (24 reviews) - Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency. (19 reviews) - Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly. (17 reviews) - Easy Setup (12 reviews) - Users value the **flexibility** of 8x8 Contact Center, enabling seamless integration and adaptability across various communication channels. (12 reviews) - Intuitive (12 reviews) - Users find the **robust reporting and customer experience analytics** invaluable for improving their contact center operations. (11 reviews) - Integrations (10 reviews) **What users dislike:** - Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience. (11 reviews) - Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration. (11 reviews) - Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings. (7 reviews) - Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency. (7 reviews) - Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience. (7 reviews) - Call Issues (6 reviews) - Chat Functionality Issues (6 reviews) - Users face a significant **lack of clarity** in training, features, and overall functionality of the 8x8 Contact Center. (6 reviews) - Audio Issues (5 reviews) - Difficult Implementation (5 reviews) ## 8x8 Contact Center Reviews ### 1. Great Upgrade to Fuze!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about 8x8 Contact Center?** I like the ease of implementation and use. The customer support techs are quick to answer. **What do you dislike about 8x8 Contact Center?** As of right now I do not have any dislikes for the 8x8 Contact Center. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We are experiencing less missed calls now using the 8x8 contact center. **Official Response from Alison Stewart:** > Dear Customer, thank you for sharing your positive experience! We’re thrilled you find 8x8 Contact Center easy to implement and use, and that our support team has been responsive. It’s great to hear the platform is helping reduce missed calls—supporting seamless communication is exactly what we strive for every day. ### 2. Good contact centre tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mayank B. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about 8x8 Contact Center?** It integrates with major CRMs and ERPs. That takes the whole contact centre experience to next level **What do you dislike about 8x8 Contact Center?** Occassional glitches/ outages but support usually get that sorted quickly **What problems is 8x8 Contact Center solving and how is that benefiting you?** Providing voip service that integrates with CRM. So don’t have to use traditional handsets and can connect via laptop or computer and be on the move. **Official Response from Alison Stewart:** > Dear Mayank, Thank you for your feedback! We're glad to hear that 8x8 Contact Center's integration with major CRMs and ERPs enhances your experience. We apologize for any occasional glitches and appreciate your patience as our support team resolves them promptly. Your insights help us continue improving our services. ### 3. 8x8 Daily Use Findings **Rating:** 4.0/5.0 stars **Reviewed by:** Deanna V. | Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about 8x8 Contact Center?** The set up of a new agent is easy. I like the ease in which an agent can add or remove themselves from a queue/skill. setting up an audit form in Quality Managment was easy. **What do you dislike about 8x8 Contact Center?** Custom Reporting- I dont like that I can't group reports in the order I want to see them I hate that I can't see if a report is scheduled to go out automaticly daily weekly ect.. to see this I have to go into VSS schedules I cant get a report that gives me an agents Avalible % but can see it in a Dashboard Call- My biggest dislike is that we cannt warm transfer to another queue/skill set up with in the company. We have to dail full number in order to be able to give the new agent the loan # and confirm that the caller is verified. Quality Managment - having the time of the call in the inteaction list would be very helpful when searching for a specific call. Can get to the date and time stampunlsee we veiwthe map. **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 is enabling the whole company not just the call center to be on one platform **Official Response from Alison Stewart:** > Hi, Deanna; thank you for your comprehensive review; it's really useful to hear your likes and dislikes about using 8x8; this will help us develop our products in the future. It's great you find 8x8 easy to set up for new agents. Thank you again for your feedback, ### 4. Good communication, fast action **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about 8x8 Contact Center?** Fast action and quick resolution, right approach Easy end users employees trainings fast learning curve **What do you dislike about 8x8 Contact Center?** Not specific, maybe have it on more languages. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Great product finished and fast implementation **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're delighted to hear that you appreciate the quick resolutions and the ease of training with 8x8 Contact Center. Your suggestion for broader language support is invaluable, and we're continuously working to enhance our offerings. We’re pleased it benefits your operations so effectively! ### 5. Proactive contact centre solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about 8x8 Contact Center?** While 8x8 initially offered us what we needed to operate, over the course of our working relationship, new solutions have been introduced that have aided our ability to better service our customer needs an adapt to new challenges like remote working. Reporting can be simplified, as well as presented in raw data, which allows those with varying levels of skill breakdown information according to their abilities. **What do you dislike about 8x8 Contact Center?** As development continues, there is some duplication of features, and pathways to retrieving information can become confusing as a result. Interaction retrieval is one example. **What problems is 8x8 Contact Center solving and how is that benefiting you?** It's a step up from old dialler solutions that gives us more control, and freedom to pivot to daily challenges. It solves a reporting and monitoring problem that began when hybrid working models were introduced during the pandemic. Moving from face to face management to remote was a huge challenge that 8x8 has helped us to navigate. It has become a vital management support tool that allows us to develop reasonable KPIs to drive the correct behavior amongst the team. **Official Response from Alison Stewart:** > Dear Customer, thank you for taking the time to leave a review. We are delighted that the new solutions have benefitted you. We strive to continually improve our products, so it's great to hear this has positively impacted our customers. Thank you for choosing 8x8! ### 6. Great CS service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about 8x8 Contact Center?** The CS was very helpful and clear with direction **What do you dislike about 8x8 Contact Center?** I did not have any issue. My experience was perfect. **What problems is 8x8 Contact Center solving and how is that benefiting you?** They solve my issues when I call them. **Official Response from Alison Stewart:** > Dear Customer, thank you for your positive feedback! We're thrilled to hear that you found our customer service helpful and clear. It's great to know that your experience with 8x8 Contact Center has been perfect and that we can efficiently resolve your issues when needed. ### 7. Secure, Reliable and easy to Maintain **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about 8x8 Contact Center?** We have high security requirements and 8x8 was one of the only providers that could meet our data sovereignty requirements and compliance. Our agents and supervisors enjoy the interface, as it is intuitive and easy use. **What do you dislike about 8x8 Contact Center?** Previously this was the lack of Teams integration, however this has been recently resolved with the Engage licence add on. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Managing staff attendance and break times Agent productivity and identifying strengths and weakness to assist with training opportunities **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're thrilled that 8x8 Contact Center meets your high security and data sovereignty requirements. We're also glad your team finds the interface intuitive. It's great to hear the Teams integration issue is resolved. Your insights help us continue enhancing our service and support. ### 8. The people at 8x8 to be the most engaged and dedicated! **Rating:** 5.0/5.0 stars **Reviewed by:** Kip N. | Director Enterprise Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about 8x8 Contact Center?** The tools provided within the 8x8 Contact Center are exaclty what our organizaiton needs. They provide multiple options to accomplish what we need and they have the experts available to help us troublshoot or improve on the tools we use. Our partners at 8x8 are extremely engaged in meeting our needs and help identify the right subject matter experts each and every time a need arises. **What do you dislike about 8x8 Contact Center?** The only real downsides we have experienced are outside of 8x8's control. Other updates or upgrades to integrated 3rd Party Applications are where we experience the most issues. Even with this being the case, our 8x8 Team jumps in and helps us identify any root cause issues and provides us with solutions and recommendations. **What problems is 8x8 Contact Center solving and how is that benefiting you?** In the past we experienced call quality issues, no problems with the tools themselves. Our Team at 8x8 have worked non-stop to resolve these issues! **Official Response from Alison Stewart:** > Hi Kip, thank you for your very positive review. It's fantastic to hear how 8x8 meets your needs, and we work with you to get the best out of the product. Thank you for choosing 8x8! ### 9. A nice product but poor administration functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about 8x8 Contact Center?** Cheap and cheerful. OK for incoming contact centre. The technical support staff are very good and will escalate serious outages quickly. **What do you dislike about 8x8 Contact Center?** The poor administration is the greatest weakness. The lack of admin API is unbelievable. The outbound campaign is only useful if you use the APIs. The schedules lack functionality. Transcription can be poor. Minimium call information available to the routing scripts. Agents working shifts are poorly allocated. Reporting across midnight shift does not work. Otto the assitant is unhelpful. Implementation teams are not customer focused. It would be better to provide utilities and allow the customer to implement what they require. Licencing is overly complex. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Cheap **Official Response from Alison Stewart:** > Dear Customer, thank you for your honest review. We appreciate your feedback, which will help us improve in the future. ### 10. Robust yet Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan S. | System Administrator (Telecommunications), Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about 8x8 Contact Center?** 8x8's Contact Center is very versatile and easy to use. The agent interface is nice and full of information that they need to handle their calls and the backend is jam-packed with possibilities. Setting up a queue takes little time and there are so many paths you can take with the Scripts. You can be as bare-bones or elaborate as you want! Anytime there is an issue that I cannot figure out, support is there all the way. 8x8 Support is a breath of fresh air compared to what I'm used to. Rather than try to get all the info they need then work on it themselves, its a side-by-side venture, they work it out with me on the phone and do not stop until the problem is corrected. They are also very good at educating along the way. **What do you dislike about 8x8 Contact Center?** The only downside I've come across is Inbound vs Outbound queues. Before I implemented 8x8 into my organization we only had Inbound queues and my agents could dial out from that queue. In 8x8 I learned I need to setup an Outbound queue to allow agents to dial out from the contact center. This by no means is a big deal or a real problem, just a small nuance I came across that I view as beneficial for others to know if they are new to 8x8. **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8's Contact Center is giving Administrators like myself and agents alike so much control. It also takes things to the next level by constantly evolving and integrating new technology to further give control and ultimately, make the job easier. You can build whatever your heart desires in the 8x8 Contact Center and maximize customer experience and ease of use. **Official Response from Alison Stewart:** > Hi Ethan, thank you for taking the time to leave a positive review. It's great that you find it so useful and that you are so impressed with our support team; this is really motivating for our team. Thank you for choosing 8x8! ### 11. Thank you for the quick assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Silvia V. | Accounting Department, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about 8x8 Contact Center?** 8x8 Contact Center is always a call away to answer any and every question. The staff is knowledgeable and will exhaust all efforts to help. **What do you dislike about 8x8 Contact Center?** There isn't much to dislike. Everything is easy to use and quick. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Allowing us to conduct business with a reputable company at an affordable price **Official Response from Alison Stewart:** > Hi, Silvia; thank you for taking the time to leave a review. We are delighted we have been able to support you with any questions you have had and you find 8x8 easy to use. Thank you for choosing 8x8! ### 12. GREAT SUPPORT!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Russ M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about 8x8 Contact Center?** I have been working with software for over 20 years. 8x8 delivered an outstanding level of support. Fast, and accurate. **What do you dislike about 8x8 Contact Center?** No downside. 8x8 support is world-class. **What problems is 8x8 Contact Center solving and how is that benefiting you?** No problems regarding this, we did not have a problem. **Official Response from Alison Stewart:** > Hi Russ, thank you for taking the time to leave a positive review. We are thrilled to hear that our support has been exceptional. We always aim to provide exceptional service, and it's great to know that we have succeeded in doing so. ### 13. The customer service rep took all the time needed to get my issue resolved and made it painless **Rating:** 5.0/5.0 stars **Reviewed by:** Ty C. | Financial Planner at Pruco Securities, LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about 8x8 Contact Center?** The rep I worked with knew exactly how to get my issue resolved **What do you dislike about 8x8 Contact Center?** The chat bot kinda sucks, it was really unhelpful **What problems is 8x8 Contact Center solving and how is that benefiting you?** I needed to get my app linked to my new phone **Official Response from Alison Stewart:** > Hi Ty, thank you for taking the time to leave a review. We are delighted you had such a good experience with our support team. We appreciate your feedback on our chatbot; we are continually looking to improve it, so your feedback is useful. ### 14. All of the features! None of the issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about 8x8 Contact Center?** The customisability and ability to continually build and improve the solution. **What do you dislike about 8x8 Contact Center?** Steep learning curve and no inbuilt help ! **What problems is 8x8 Contact Center solving and how is that benefiting you?** Efficiency and management of the team **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're glad you value the customizability of 8x8 Contact Center. We understand the learning curve can be steep and appreciate your input about the need for inbuilt help. Your insights are crucial as we strive to enhance user experience and support. ### 15. Comprehensive Contact Center Platform **Rating:** 4.0/5.0 stars **Reviewed by:** A.J. D. | Manager, Enterprise IT Shared Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about 8x8 Contact Center?** 8x8 Virtual Contact Center is a very flexible and feature rich platform. It allows for all the the Contact Center platform features you would expect and integrates with CRM platforms as well. **What do you dislike about 8x8 Contact Center?** There is a bit of a learning curve when it comes to learning how to build call flows/scripts with 8x8 Virtual Contact Center, but it is something they are working to improve upon and make simpler and easier to automate very soon. **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 Contact Center gives us a central place to manage our most business critical phone numbers, call flows, schedules and our CX teams that support these. It is allowing us to provide remarkable customer service and give our customers and patients multiple options to reach someone who can help them in a timely manner. It allows for this streamlined customer support which leads to high customer satisfaction. **Official Response from Alison Stewart:** > Hi, thank you for leaving a positive review and feedback; we appreciate it. It's great to hear that 8x8 has streamlined your customer support and increased customer satisfaction. Thank you for choosing 8x8! ### 16. Reseller of 8x8 and very impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about 8x8 Contact Center?** As a reseller, IT-HenHouse does not simply sell and push software to the sheep without a full evaluation and fit confirmation. 8x8 has an incredible graphic user interface that is engaging and keeps the customers on top of why they must use 8x8. Technology can be overwhelming. But, 8x8 has solid instructions and aggressive webinars that point both resellers and customers in the right direction. 8x8 is a community that embodies the needs of resellers and customers. 8x8 also has functions that make customer contact efficient, productive and enjoyable. **What do you dislike about 8x8 Contact Center?** Contact Center does not integrate with Zoho ERP and call center services such as MoneyPenny and Ruby. We also offer Zoho has as a back-office all inclusive system to customers who need technology for daily financial, HR, supply chain and CRM. **What problems is 8x8 Contact Center solving and how is that benefiting you?** None **Official Response from Jeremiah Mercado:** > Hi Kenneth! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 17. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Maryellen A. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about 8x8 Contact Center?** Customer support has been great. The fulfillment of the cases and follow up has been very impressive. **What do you dislike about 8x8 Contact Center?** We do not dislike anything, it was a huge change for us and we have been happy. **What problems is 8x8 Contact Center solving and how is that benefiting you?** simplying processes **Official Response from Alison Stewart:** > Hi Maryellen, thank you for taking the time to leave a review. We are delighted to hear your experience with 8x8 has been very positive; we strive to provide excellent customer service, and it's great to hear we are achieving that. ### 18. 8x8 Call Center **Rating:** 4.5/5.0 stars **Reviewed by:** Steve M. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about 8x8 Contact Center?** This app / Software does everything we need it to do, We are a health care facility and receive many calls on a daily basis. We have the option to track calls from start to end, even recording the calls and saving them for training or review purposes. Very easy to use and not convoluted. Can also run various reports on calls dropped, taken, abandoned, how long the call lasts. Very user friendly. Our call center is used on a daily basis. **What do you dislike about 8x8 Contact Center?** Sometimes we have interupted service which affects the whole company. A couple of times we've been down for a couple hours, but 8x8 was able to pomptly get us back online. There had been an update on the back end and had to revert back to the old version, In the future we would like to be told about these things, but it's only happened once, otherwise Excellent and outstanding customer service. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Phone calls from patients calling for appointments, medication refills or simply want to talk to their providers. This frees up our providers to see patients in person and take patient info for the Dr's so when they have some Admin time for call backs, or fill Prescriptions. **Official Response from Alison Stewart:** > Dear Steve, thank you for your review; it is appreciated. We are glad you find it user-friendly and that our customer service is excellent. We apologise for the outages you have experienced. Thank you for choosing 8x8! ### 19. Great sound quality, call routing and no dropped calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer O. | Contracting Specailist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about 8x8 Contact Center?** The sound quality is excellent. Its easy to set up the system to route calls to the correct department. There are no dropped calls. The support team takes care of any issues right away. **What do you dislike about 8x8 Contact Center?** The training sessions are to long. We were not able to sign up for classes. The self study part is very confusing. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Our previous phone company would misroute calls and have calls dropped. There were also random sound quality issues. They kept blaiming it on wifi or equimpment even though we had people in different offices with the same issue. As soon as we switched to 8x8 all of those problems were fixed. **Official Response from Alison Stewart:** > Hi Jennifer, Thank you for leaving a positive review. We appreciate your feedback on how we can improve training. It's great to hear you find 8x8 easy to use and are no longer experiencing dropped calls. Thank you for choosing 8x8! ### 20. System is very difficult. **Rating:** 1.5/5.0 stars **Reviewed by:** Jessica R. | Director of Orthodontic Treatment, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about 8x8 Contact Center?** The data you can gather from the system is ideal for what we are needing. Also when calling for help, the attendants are very helpful. **What do you dislike about 8x8 Contact Center?** Having to open 8x8 Work and 8x8 Workspace is a pain. Not being able to simply use one platform for all calls and gathering data from 2 different places is frustrating. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Abilty to collect accurate data. **Official Response from Alison Stewart:** > Hi Jessica, We appreciate you taking the time to leave a review. We're pleased to hear 8x8 helps you gather accurate data and that our support team is helpful. We appreciate your feedback on using 8x8 Work and Workspace. ### 21. Support is not very helpful and too many intermittent issues unresolved **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about 8x8 Contact Center?** When it works, it is great. When there are issues, it is hard to get support to accuratly fix. They start at Tier 1 and by the time they get around to working on it, logs are gone so when they pass to tier 2, they are no help. **What do you dislike about 8x8 Contact Center?** Support is horrible. They have never experieced the issue that you have so they have to start at the beginning and never seem to resolve. More times then not, the issue doesn't happen again so the issue simply gets closed. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Creates a central place to route calls for a group of individuals to answer. **Official Response from Alison Stewart:** > Dear Customer. Thank you for your feedback. We are sorry you have not had a good experience with support, please email reviews@8x8.com and we would be happy to discuss this further. ### 22. Consistent Performance with Great Self Service Options **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about 8x8 Contact Center?** - Great performance with no downtime or technical issues. - Self-service for scripting/logic for menus and queues, user and supervisor accounts and permissions - Robust reporting and customer experience analytics **What do you dislike about 8x8 Contact Center?** - Somewhat disjointed experience between browser-based VCC controls, desktop application backend, and integrations (i.e. Salesforce) **What problems is 8x8 Contact Center solving and how is that benefiting you?** We needed a scalable solution for internal and external contact centers. 8x8's VCC has grown well with our organization as we have increased in agents and complexity. **Official Response from Alison Stewart:** > Hi Joseph, thank you for leaving a positive review, we are delighted you have found the solution to be scalable to your organization. We appreciate your feedback. ### 23. Satisfied Customer For 9 Years **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Information Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about 8x8 Contact Center?** I like the cutting age technology as well as the ability to make changes on my own. I love the Call Center application as well as the desk phones and smart phone apps. **What do you dislike about 8x8 Contact Center?** Well, I don't like that I have to pay for it. Besides that, everyone can improve but a by a great job to be the leader in unified communications. **Recommendations to others considering 8x8 Contact Center:** Go for it! They are the industry leader and provide a great product. **What problems is 8x8 Contact Center solving and how is that benefiting you?** With 8x8 we are able to monitor our remote work for us and ensure we give wonderful customer service to all of our customers. We have almost no downtime thanks to their redundant system. **Official Response from Jeremiah Mercado:** > Hi Mark! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 24. Learning new products **Rating:** 2.5/5.0 stars **Reviewed by:** Deanna G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about 8x8 Contact Center?** 8x8 is pretty user friendly. I am learning more and more each day to ensure that I can help my team better. Best thing is they found a program to help us analyze how we can better use this for our contact center. **What do you dislike about 8x8 Contact Center?** For me it is not having full access which is an issue with my company, however I am working on that. Also I would like more robust training when new people come into the business that have not used it before. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Call Metrcis, agent adherence, call volume for staffing, forcasting **Official Response from Alison Stewart:** > Hi Deanna. Thank you for leaving your honest review. We are pleased you find it easy to use, and it helps you analyse how you use your contact center. Please let us know at reviews@8x8.com if you need more information on available training. ### 25. Hospital Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | hospital manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about 8x8 Contact Center?** Easy to get help, quick response, easy for their to figure out any issues effectively **What do you dislike about 8x8 Contact Center?** have not had any issues yet that have not been resolved **What problems is 8x8 Contact Center solving and how is that benefiting you?** They have helped with many new issues, as we are new to the 8x8 **Official Response from Alison Stewart:** > Hi Angela, we appreciate your feedback. It's great to hear you have found 8x8 to provide a fast response and help. Thank you for choosing 8x8! ### 26. 8x8 Contact Center fills our needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about 8x8 Contact Center?** The user frienedly of using the dashboard to the contact center. **What do you dislike about 8x8 Contact Center?** Not sure what I dislike about it. I haven't ran into any issues so far. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We have several customer service personel that answer phone calls all day, adding them to a contact center made it easier to route calls to different people. **Official Response from Alison Stewart:** > Dear Customer, we appreciate you taking the time to leave a review. We're delighted it's made it easier to route calls, and you find it user-friendly. ### 27. 8x8 Contact Center has reduced Maintenace Complexity and Cost **Rating:** 5.0/5.0 stars **Reviewed by:** Ed L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about 8x8 Contact Center?** We are able to support and maintain the system without external support. 8x8 contact center is highly reliable. It just works. It is scalable on surge days. We are able to add functionality at our pace **What do you dislike about 8x8 Contact Center?** When transferring calls out to a manager, it does not show that it is coming from an agent. The on hold messages are tediuous to update. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Ability to self-support the system. Lower cost. Ability to expand functionality. **Official Response from Alison Stewart:** > Hi Ed, Thank you for taking the time to leave a review, we appreciate it as it helps us improve in the future. ### 28. Exceptional Contact Center Solution - 8x8 Shines! **Rating:** 5.0/5.0 stars **Reviewed by:** Vinayak S. | SEO ANALYST, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about 8x8 Contact Center?** The exceptional features and capabilities are what I appreciate most about the 8x8 Contact Centre. First and foremost, its omnichannel support enables us to interact with customers in a unified fashion across all available modes of communication, hence improving the quality of service we provide to them. Our data-driven decision-making is strengthened by sophisticated analytics and reporting tools highlighting agent efficiency and customer interactions. As our company expands, quickly scaling the system to meet our changing requirements is an invaluable asset. We've operated more efficiently because of the system's ability to integrate with other programs and tools. Consistently excellent customer service is guaranteed thanks to quality control and training measures. 8x8 Contact Center's flexibility and dependability as a customer service platform have made it a vital part of our operations. It's an excellent option for firms who need a flexible and dependable contact center solution. **What do you dislike about 8x8 Contact Center?** I dint find anything yet to add here in dislike, but still they can enhance. **What problems is 8x8 Contact Center solving and how is that benefiting you?** The 8x8 Contact Centre has helped solve several problems plaguing our company. It streamlines our contacts with customers, as we can respond to customer questions via phone, email, chat, and social media, all from the same place. This has resulted in more efficient service and happier clients. In addition, its reporting and analytics features help us gain a valuable understanding of customer interactions and agent efficiency, allowing us to make better decisions and give better service. One further major perk is that we can expand or contract our staff without stopping working. And because it works with our other programs, we save time and make fewer mistakes in our operations. The 8x8 Contact Centre has made our jobs easier by enhancing our customer service and operational efficiency. **Official Response from Alison Stewart:** > Dear Vinayak, thank you so much for taking the time to leave such a glowing review, we really appreciate your feedback. We are thrilled 8x8 is bringing so many benefits to your business including data-driven decisions and improving your customer service. Thank you for choosing 8x8! ### 29. Excellent Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about 8x8 Contact Center?** 8x8 Contact Center is easy to use and intuitive for our users. **What do you dislike about 8x8 Contact Center?** 8x8 Contact Center could use more reporting features. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Call recordings and analytics. **Official Response from Alison Stewart:** > Dear Customer, thank you for taking the time to leave a review. We are delighted you find 8x8 easy to use and beneficial. We appreciate your feedback on how we can improve the product. ### 30. Satisfied with the service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about 8x8 Contact Center?** We are able to handle customer interactions and access reports and other features all on one page **What do you dislike about 8x8 Contact Center?** Nothing so far, but whenever there are suggestions 8x8 considers that to improve future releases. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Easy set up and use by our team **Official Response from Alison Stewart:** > Thank you for leaving a review; we are pleased you found 8x8 easy to use. Thank you for choosing 8x8! ### 31. I have had no issue with the softphone or the analytics portions of the platform. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about 8x8 Contact Center?** I believe that the VCC gives a lot of areas that we can customize our Customer experience. **What do you dislike about 8x8 Contact Center?** Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both platforms, or to possibly have a desktop version of the VCC, I believe or users would have a better experience. Accessing the application through a website and having to dig through pages while balancing other web apps to ensure that they are still logged in, not in the working offline mode after idling, potentially missing a callback because they forgot to enable their interation sounds, or our customers waiting in queues longer than our specified times after getting directly transferred to a new queue are all pain points for our customers and our userbase. **What problems is 8x8 Contact Center solving and how is that benefiting you?** The main use for our Contact Center is to collect metrics. The application does a very good job capturing a multitude of different KPIs for our agents and has elevated our customer experience team. **Official Response from Alison Stewart:** > Dear Valued Customer, thank you for your honest feedback. We strive to enhance our products constantly, and your ideas for improvement are valuable to us. It's good to hear you find our product useful for data capture and customizing. Thank you for taking the time to leave us a review. ### 32. The majority of the time the phone don't ring **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about 8x8 Contact Center?** the good thing about contact center is the ability to easily transfer to another person **What do you dislike about 8x8 Contact Center?** the integration with salesforce is horrible a don't really work. **What problems is 8x8 Contact Center solving and how is that benefiting you?** makes it easier to transfer to a different manager **Official Response from Alison Stewart:** > Dear Customer, thank you for taking the time to leave an honest review. We're sorry you are dissatisfied with the Salesforce integration. We would like to hear more about your issues; if you could contact us at reviews@8x8.com, we would love to help you. ### 33. Good For Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton D. | Jr. Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about 8x8 Contact Center?** It is very user-friendly, it helps to keep up with your colleagues **What do you dislike about 8x8 Contact Center?** You lose the recordings, i would like it to keep the whole history **What problems is 8x8 Contact Center solving and how is that benefiting you?** Connect with more prospects **Official Response from Alison Stewart:** > Hi Ashton, thank you for taking the time to leave a review and provide feedback, we appreciate it. Thank you for choosing 8x8! ### 34. Limited and Bare Bones Call Center Solution **Rating:** 1.0/5.0 stars **Reviewed by:** Mike N. | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about 8x8 Contact Center?** It does the job in terms of call routing. Compared to other products that I've used over a DECADE ago such as Angelpbx.com I would've hoped that the 8x8 contact center would be more feature rich, or at least come close to a system I used over a decade ago. **What do you dislike about 8x8 Contact Center?** Cannot force change the agents status. Cannot easily see the phone number that called in to the support hot line. Does not work with direct dial to agents and the hotline well. If someone were to call one of my agents directly, it places the existing call from the hotline on hold and then after answering and hanging up on the direct call, cannot go back to the hotline call the was on hold. Only way out is to end the call and then dig through a MESS to find the phone number that called into the support line. There's more but it's making me more angry the more I review this product. **What problems is 8x8 Contact Center solving and how is that benefiting you?** I don't understand what the above question was asking so I chose two different options. As for the problem its solving, it's allowing people to call in and wait in a queue. Compared to the old system where it would simultaneous call all of my agents phones and then go to voicemail if no one picked up. **Official Response from Aelberto Gamos:** > Hello Mike, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service. We want to help you and understand the problem in detail, kindly share your contact details at reviews@8x8.com and we would be more than happy to assist you. Thank you! ### 35. Nedd few upgrades **Rating:** 4.0/5.0 stars **Reviewed by:** Sam W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about 8x8 Contact Center?** It is working really good except few things. I like the calls quality and some features like getting call notification on top on all windows, ease of use with shortcut keys etc. **What do you dislike about 8x8 Contact Center?** Missing few settings and features. I could not change the message recording used for call recording announcement, having issue with sms enabling, complicated settings as admin, difficulty to download call recordings as have to select manually before downloading, no option for archive, no option to download chat or sms records etc. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We are using 8x8 to communicate with our staff and receive calls from our clients. **Official Response from Alison Stewart:** > Hi Sam, thankyou for taking the time to leave a review for 8x8, we really value your input regarding the need for additional features, we are always looking to enhance our offering. We look forward to providing you with an even better experience in the future. ### 36. 8x8 review **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit M. | Technical Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about 8x8 Contact Center?** 8x8 contact center is a beneficiary medium to stay connected over call or text with others where it can be out of the country. This contact center is genuinely helping with phone calls with good voice clearance and better communication over the phone. **What do you dislike about 8x8 Contact Center?** 8x8 contact center requires good network speed to stay connected over call for a clear voice of the person; sometimes it creates difficulty to switch the headset and manage settings. **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 helps reach out to people in the US through phone calls or texts with ease of time and helps in clarity and better communication on the phone. This is a great help. **Official Response from Princess Manuel:** > Hi Rohit, Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. ### 37. company phone system **Rating:** 2.5/5.0 stars **Reviewed by:** Lanna W. | Supply Chain Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about 8x8 Contact Center?** see and answer calls anywhere either in office or remotely **What do you dislike about 8x8 Contact Center?** meeting functions and chat feature not as good as Teams **What problems is 8x8 Contact Center solving and how is that benefiting you?** phone coverage in the office and remotely **Official Response from Alison Stewart:** > Dear Customer, thank you for leaving a review. We'd like to find out about any issues you have had with 8x8 to understand how we can do better. If you contact reviews@8x8.com we would love to hear your feedback about specific issues you have experienced. ### 38. 8x8 Contact Center! **Rating:** 4.5/5.0 stars **Reviewed by:** KARISHMA M. | Content Moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about 8x8 Contact Center?** 8x8 Contact Center application is required in the business field where you have to keep track of customers or clients daily for proper conversations and the rest of the things to discuss. **What do you dislike about 8x8 Contact Center?** From my point of view, the 8x8 Contact Center is not a disliking application. However, it requires a stable connection with the internet to have proper communication and conversation; maybe they could fix some bugs. **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 solves my problem of connecting with customers and clients easily by text or phone call. It's also benefiting the business by managing the number of calls and answers. **Official Response from Princess Manuel:** > Hello Karishma, thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. ### 39. Easy calling tool used which has removed the uneasy ness to hold dialers and talk hands free. **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit Kumar N. | Recruitment Enabler, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about 8x8 Contact Center?** Easy calling, profile and options to show whether you are online away or busy. Internal phone directory where we can directly call anyone a click away and search **What do you dislike about 8x8 Contact Center?** Multiple time updation, and relaunch, and because this this the fluctuation or voice takes place and the voicemail option is not good as it should be here , i miss many voicemails. **What problems is 8x8 Contact Center solving and how is that benefiting you?** The hands free option is cool, i was fed up with the regular dialers and carrying a receiver with one hand and working with other and the company contact books is good here . **Official Response from Princess Manuel:** > Hi Sumit Kumar, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ### 40. 8x8 , Outstanding for Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Shubhanshu M. | Account Manager (Client & Delivery), Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about 8x8 Contact Center?** Quality of calls, even without fancy headphones or other tools. It gives an excellent voice with no interruption and flawless communication with the user. Must recommend this to others. **What do you dislike about 8x8 Contact Center?** I have not gone through a lot of problems while using this contact center. But while using this on the phone, there are some issues connecting it and getting notifications instantly. **What problems is 8x8 Contact Center solving and how is that benefiting you?** It connects with the candidates flawlessly, and hence it benefits me in closing the candidates and getting them interviewed by the client. Other advantage is that it connects with Browser, Phones and web easily. **Official Response from Princess Manuel:** > Hi Shubhanshu, we are grateful that you took the time out to leave us a review and providing wonderful feedback about our service! Have a nice day. ### 41. Simple, yet powerful VOIP suite **Rating:** 4.0/5.0 stars **Reviewed by:** Drake M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about 8x8 Contact Center?** The Contact center is laid out in a way that makes finding what you need easy. Anything you would need to configure is detailed out in their appropriate sections. **What do you dislike about 8x8 Contact Center?** The contact center does not have an API that allows us to automatically off-board users. There are many APIs available, but unfortunately, this is not one of them. This is the only thing that we can see that is lacking currently. **What problems is 8x8 Contact Center solving and how is that benefiting you?** This is allowing us to remotely manage multiple sites across the country all in one place. It is nice to be able to drill down to each individual location or be as broad as all locations combined. This really helps with managing extension numbers. **Official Response from Aelberto Gamos:** > Hi Drake, Thank you for the review! Your feedback is much appreciated and helps our team improve. ### 42. Good customer service platform, but not without limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Eric V. | Program Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about 8x8 Contact Center?** 8x8 Contact Center is affordable, intuitive, and modern. Setup was easy and managing the platform as an IT professional has mostly been a breeze. Training new users has been easy as well. **What do you dislike about 8x8 Contact Center?** Support has often been less than helpful. 8x8 is also missing some key quality of life features that I feel like most similar customer service platforms have by default. **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 is helping us create a great point of contact for our customers and clients. The phone, SMS, and email integrations are great and allow our agents to manage high interaction volumes and provide outstanding customer service. **Official Response from Alison Stewart:** > Hi Eric, thankyou for taking the time to share your feedback and we appreciate your honest review. It's great to hear 8x8 has helped you provide outstanding customer service to your customers. I'm sorry you have had a negative experience with Support, if you would like to discuss this in more detail please send your details to reviews@8x8.com and we would be more than happy to help. ### 43. Assistant Director of IT **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about 8x8 Contact Center?** Ease of use for call center staff, and managers. **What do you dislike about 8x8 Contact Center?** Sometimes when doing configs for call trees the system logs me out and my work is not saved. **What problems is 8x8 Contact Center solving and how is that benefiting you?** VCC has the best reporting systems I have used when it comes to management and reporting. Most of all the issues we face are resolved very quickly. **Official Response from Alison Stewart:** > Hi Joseph, thankyou for your 4.5 star review! We're thrilled to hear that you are having a positive experience with 8x8. Your feedback helps us enhance our products and services for all our customers. Thankyou for choosing 8x8. ### 44. The right amount of features for the cost... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about 8x8 Contact Center?** The ability to have multiple sales/support channels within one platform with independent and unique scripts, queues, and assigned agents. **What do you dislike about 8x8 Contact Center?** The IVR scripting can be a little limiting when it comes to even some simple tasks such as loops before dump to voicemail. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Our company runs numerous customer service lines for various client customer product lines and we needed a single platform to bring all of those together while keeping unique call queues and IVR scripting options. **Official Response from Alison Stewart:** > Dear Valued Customer, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! ### 45. 8x8 has been reliable most of the time **Rating:** 4.0/5.0 stars **Reviewed by:** Rachelle R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about 8x8 Contact Center?** The screens are user friendly and visual pleasing **What do you dislike about 8x8 Contact Center?** It has glitches that the tech support at 8x8 cant always help with **What problems is 8x8 Contact Center solving and how is that benefiting you?** They are working on the Tech support **Official Response from Alison Stewart:** > Hi Rachelle, thankyou for your feedback and we are glad to hear that our product has been dependable for you. We are always striving to improve so your honest feedback is valued. Have a good day! ### 46. Easy to use and great interface! **Rating:** 5.0/5.0 stars **Reviewed by:** Robby B. | Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about 8x8 Contact Center?** 8x8 is super easy to use and navigate. I can easily see incoming calls and can communicate with my team effectively throughout the day. **What do you dislike about 8x8 Contact Center?** Nothing at this time. The platform does all we need as a team to be successful for us and our clients. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Incoming calls come through to our team seamlessly and it allows for us to effectively assist our clients with a fast response rate. **Official Response from Aelberto Gamos:** > Hi Robby, Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! ### 47. New Agent Workspace experience is horrible **Rating:** 1.5/5.0 stars **Reviewed by:** Nicole A. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about 8x8 Contact Center?** Old Agent Console Experience and reporting. The old view allowed visibility for our customer service team. It allowed us to easily see how many customers were waiting, how many were being taken care of, inbound v/s outbound, etc. We could easily see all the information we needed for our team of 20 at virtually a glance. PLEASE PLEASE PLEASE do not get rid of this old version Reporting systems (for me) are easy to use and give me great reports to work from each week **What do you dislike about 8x8 Contact Center?** scale answers below are all based on New Agent Workspace Experience. Whoever came up with the new setup never asked a customer service department for input. With a team of 20, we have virtually no visibility of what's going on. My team needs to be able to see all the other team members without having to filter through the company's other 100 employees who are NOT on the customer servpice team and not answering calls. We need to easily and quickly be able to determine who is on inbound v/s outbound, who is available, who is on break or offline and for how long. We need to easily see how many customers are waiting. We need to be able to do all that without having to open 3 different windows, go back and forth 5 times, or take up half of our screens. For customer service, we are already having to work between multiple screens/programs/websites at the same time and this new workspace is extremely hindering. So much so, that almost all of my reps have to opt out every morning and switch it over to Agent Console before we being our day. Personally, my team hates this version. It's not user friendly, and it's definitely not customer service department friendly. **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 has been great about addressing issues we have such as being unable to listen to calls or having issues with the queue. Otherwise, all current problems are due to Agent Workspace **Official Response from Jeremiah Mercado:** > Dear Nicole, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. Thanks! ### 48. Switching to 8 x 8 **Rating:** 4.0/5.0 stars **Reviewed by:** Tamara N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about 8x8 Contact Center?** The difference between our old system and 8 x 8 proved to be a win for our company. The phones do NOT go down as they did with our last provider. **What do you dislike about 8x8 Contact Center?** The setup was painful and took a lot of time. Also, searching for recorded calls is very confusing and frustrating. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Phone down time no longer exists which allows us to keep our patients happy **Official Response from Aelberto Gamos:** > Hi Tamara, thank you for taking the time to provide feedback. Your opinion is very important to us, and we will be sure to take this information back to the team as we strive to provide the best experience to our valued customers. ### 49. 8x8 a Great phone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about 8x8 Contact Center?** They have quick response times and provide great service. **What do you dislike about 8x8 Contact Center?** So far service has been great so nothing to report as far as dislikes. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Voice mails not working properly, call issues like not ringing in or communication issues like users not being heard on other end. **Official Response from Alison Stewart:** > Dear Valued Customer, thank you for taking the time to leave such a positive review. We strive to provide a great service so it's motivating to hear what a great experience you have had. Thank you for choosing 8x8! ### 50. 8x8 the best Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about 8x8 Contact Center?** allow workers to have an international phone line with all the fetures for your coworkers **What do you dislike about 8x8 Contact Center?** get slow when you integrate with other programs **What problems is 8x8 Contact Center solving and how is that benefiting you?** instead of have a land line you can travel with your business line everywhere **Official Response from Alison Stewart:** > Dear Valued Customer, thank you so much for taking the time to leave such a great review, we're thrilled you find 8x8 beneficial to business. Thank you for choosing 8x8! ## 8x8 Contact Center Discussions - [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) - 1 comment, 2 upvotes - [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) - 1 comment, 2 upvotes - [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) - 1 comment, 2 upvotes - [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) - 1 comment, 1 upvote - [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) - 1 comment, 1 upvote - [View 8x8 Contact Center pricing details and edition comparison](https://www.g2.com/products/8x8-contact-center/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+13%3A34%3A17+-0500&secure%5Bsession_id%5D=8a875f37-cb3f-4157-8f31-2d1514b130c9&secure%5Btoken%5D=048661ccc2aa1e942c61867b2f96d657809e53019e79d59ab5d3e606742ecd98&format=llm_user) ## 8x8 Contact Center Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [ADFS Server Windows 2019](https://www.g2.com/products/adfs-server-windows-2019/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Bria](https://www.g2.com/products/bria/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Calabrio WFM Connector](https://www.g2.com/products/calabrio-wfm-connector/reviews) - [Cognigy.AI](https://www.g2.com/products/cognigy-ai/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Creovai](https://www.g2.com/products/creovai/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MNET LLC](https://www.g2.com/products/mnet-llc/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Sales Cloud](https://www.g2.com/products/oracle-sales-cloud/reviews) - [PCIPal](https://www.g2.com/products/pcipal/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Regal](https://www.g2.com/products/regal/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Smarsh Call Recording and Analytics](https://www.g2.com/products/smarsh-call-recording-and-analytics/reviews) - [Spinsci](https://www.g2.com/products/spinsci/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Zendesk Sunshine](https://www.g2.com/products/zendesk-sunshine/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 8x8 Contact Center Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top 8x8 Contact Center Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)