204 8x8 Contact Center Reviews
Overall Review Sentiment for 8x8 Contact Center
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8x8 Virtual Contact Center is a very flexible and feature rich platform. It allows for all the the Contact Center platform features you would expect and integrates with CRM platforms as well. Review collected by and hosted on G2.com.
There is a bit of a learning curve when it comes to learning how to build call flows/scripts with 8x8 Virtual Contact Center, but it is something they are working to improve upon and make simpler and easier to automate very soon. Review collected by and hosted on G2.com.
As a reseller, IT-HenHouse does not simply sell and push software to the sheep without a full evaluation and fit confirmation. 8x8 has an incredible graphic user interface that is engaging and keeps the customers on top of why they must use 8x8. Technology can be overwhelming. But, 8x8 has solid instructions and aggressive webinars that point both resellers and customers in the right direction. 8x8 is a community that embodies the needs of resellers and customers. 8x8 also has functions that make customer contact efficient, productive and enjoyable. Review collected by and hosted on G2.com.
Contact Center does not integrate with Zoho ERP and call center services such as MoneyPenny and Ruby. We also offer Zoho has as a back-office all inclusive system to customers who need technology for daily financial, HR, supply chain and CRM. Review collected by and hosted on G2.com.
Customer support has been great. The fulfillment of the cases and follow up has been very impressive. Review collected by and hosted on G2.com.
We do not dislike anything, it was a huge change for us and we have been happy. Review collected by and hosted on G2.com.
This app / Software does everything we need it to do, We are a health care facility and receive many calls on a daily basis. We have the option to track calls from start to end, even recording the calls and saving them for training or review purposes. Very easy to use and not convoluted. Can also run various reports on calls dropped, taken, abandoned, how long the call lasts. Very user friendly. Our call center is used on a daily basis. Review collected by and hosted on G2.com.
Sometimes we have interupted service which affects the whole company. A couple of times we've been down for a couple hours, but 8x8 was able to pomptly get us back online. There had been an update on the back end and had to revert back to the old version, In the future we would like to be told about these things, but it's only happened once, otherwise Excellent and outstanding customer service. Review collected by and hosted on G2.com.
The sound quality is excellent. Its easy to set up the system to route calls to the correct department. There are no dropped calls. The support team takes care of any issues right away. Review collected by and hosted on G2.com.
The training sessions are to long. We were not able to sign up for classes. The self study part is very confusing. Review collected by and hosted on G2.com.
The data you can gather from the system is ideal for what we are needing. Also when calling for help, the attendants are very helpful. Review collected by and hosted on G2.com.
Having to open 8x8 Work and 8x8 Workspace is a pain. Not being able to simply use one platform for all calls and gathering data from 2 different places is frustrating. Review collected by and hosted on G2.com.
When it works, it is great. When there are issues, it is hard to get support to accuratly fix. They start at Tier 1 and by the time they get around to working on it, logs are gone so when they pass to tier 2, they are no help. Review collected by and hosted on G2.com.
Support is horrible. They have never experieced the issue that you have so they have to start at the beginning and never seem to resolve. More times then not, the issue doesn't happen again so the issue simply gets closed. Review collected by and hosted on G2.com.
- Great performance with no downtime or technical issues.
- Self-service for scripting/logic for menus and queues, user and supervisor accounts and permissions
- Robust reporting and customer experience analytics Review collected by and hosted on G2.com.
- Somewhat disjointed experience between browser-based VCC controls, desktop application backend, and integrations (i.e. Salesforce) Review collected by and hosted on G2.com.
I like the cutting age technology as well as the ability to make changes on my own. I love the Call Center application as well as the desk phones and smart phone apps. Review collected by and hosted on G2.com.
Well, I don't like that I have to pay for it. Besides that, everyone can improve but a by a great job to be the leader in unified communications. Review collected by and hosted on G2.com.
8x8 is pretty user friendly. I am learning more and more each day to ensure that I can help my team better. Best thing is they found a program to help us analyze how we can better use this for our contact center. Review collected by and hosted on G2.com.
For me it is not having full access which is an issue with my company, however I am working on that. Also I would like more robust training when new people come into the business that have not used it before. Review collected by and hosted on G2.com.
