They had an incredible consultant on the front end who asked the right questions about our business and helped us pick the right solutions to match the migration from "as is" to "to be" Review collected by and hosted on G2.com.
Very little negatives in regard to 7 Layer. They are best I've ever experienced in this space. Review collected by and hosted on G2.com.
55 out of 56 Total Reviews for 7 Layer Solutions
Overall Review Sentiment for 7 Layer Solutions
Log in to view review sentiment.
They were knowledgable in what would work best for our size of business and used that expertise to present and execute the right solution. We worked very well in-person and virtually to accomplish the tasks laid out for the project, and everything was thoroughly explained and guided. Review collected by and hosted on G2.com.
The cost may be high for smaller companies, but I can say you definitely are paying for quality and it is very much worth it. Review collected by and hosted on G2.com.
The consistency of their team has been the most positive experience. It is not a revolving door of new employees joining our account. We have had the same management team from the beginning, over 10 years. Review collected by and hosted on G2.com.
There are minor hiccups, but nothing that has become a concern. Audio/Visusal is a challenge, but this is more on our AV vendor. Review collected by and hosted on G2.com.
1) Respectful, patient, and shows the client's best interest without being pushy.
2) Technically sound, I interviewed a lot of MSPs before signing with 7 Layer, and by far, they showed they knew what they were doing better than most
3) They help on an issue without an obligation, and even if they did not, we would not fault them and use another client; they just jumped in and assisted the right way. That means a lot. Review collected by and hosted on G2.com.
There is not much to dislike; if I had to say anything, it could be that I would have liked the discovery phase and any other projects to move a bit faster. Review collected by and hosted on G2.com.
7 Layer's team is easy to rely on. When we have any issues, they respond in a timely manner. Their technology teams cover a wide range of systems, security, and traditional help desk/support services - a one stop shop for Microsoft Systems Engineering support. Review collected by and hosted on G2.com.
Any time you run into technical barriers where support or triage is needed, there's going to be moments of frustration. In today's world, we expect technology to work without error every single day. Having to wait for a technical issue to be resolved is one of the difficulties I've experienced but can understand and appreciate the troubleshooting process of identifying the root cause and creating preventative measures to avoid similar instances in the future. Review collected by and hosted on G2.com.
James ensures he checks in with us not just regularly on day-to-day issues but also when he becomes aware of potential situations he can assist with. He strives to find talent that is solving current needs. Review collected by and hosted on G2.com.
Their roster of skillsets should be deeper. One area of need I would have been interested in was AWS experience at an expert level. This would have fit a short-term urgent need as we searched for the best long-term fit. I think most use cases with 7Layer are a slam dunk, but occasionally you can find gaps in the skills they can provide. Review collected by and hosted on G2.com.
Who we work with and how they understood our needs. Review collected by and hosted on G2.com.
So far we have had no complaints. They are communicative and eager to help. Review collected by and hosted on G2.com.
The professionals at 7 Layer Solutions dedicated to our agency are always available and will work until the job is done. They are easily approachable and will answer all our questions when needed. It is clear that their representatives are highly knowledgeable and dedicated to keeping up with the standards needed as technology and cybersecurity are constantly changing. Review collected by and hosted on G2.com.
The City has multiple departments, buildings, and critical systems being used. Our agency has the most significant number of employees, hardware, and software than any other department. It would be nice to have a dedicated representative solely for our department. Review collected by and hosted on G2.com.
7 Layer delivered on the specific proposal they outlined they would do. They were also helpful in making sure that we followed their timeline to get the project done. Furthermore, we had an IT issue during the engagement which was outside the scope and they came immediately on-site to help solve the issue. Review collected by and hosted on G2.com.
I wish we did receive a little more documentation on overall what we should be doing or what they would recommend next. Review collected by and hosted on G2.com.
The 7LS team is on-site every day of the week. They are also available after-hours and on weekends. They are super responsive. Review collected by and hosted on G2.com.
Early on we hired a separate audio visual firm to setup all of our conference rooms. 7LS did their best to assist, but it has been problematic since day 1. Review collected by and hosted on G2.com.
The consistency of the team. We've had the same team for over 3 years and they have become part of our team. Review collected by and hosted on G2.com.
Application development has been a challenge, however, they are up front that development is outside of their scope, so we have to find alternate providers for anything programming-related. Review collected by and hosted on G2.com.
