Xurrent Reviews & Product Details

Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstracted ivory towers and brings us back to ground. Allowing for the creation of service catalogues and service delivery that matches what occurs in real life. Ultimately this leads to greater effficienies within resolver teams and a net positive for end users consuming a service that is in familar language.

The ability for Xurrent to scale up with an organisation and drive maturity is second to none. Using its unique tenant based feature, multiple accounts can be spun up for varying departments such as IT, HR, Legal, Risk, Security / Cyber etc. Services delivered between these departments are trivial to implement which for other tools on the market right now would be challenging to otherwise impossible.

Another unique feature about Xurrent is fully integrated SIAM and this comes out in the way they handle their customer support. Tickets or issues being raised about Xurrent can be created within the tool itself (no longer the days of having to go to a seperate supplier support portal) enabling a use case where an organisation's end user may raise a question about xurrent which goes to their internal support team, who then may escalate this up to their implementation partner who then may escalate it up to Xurrent themselves, all the while the note history is visible between every organisation fostering open collaboration.

Lastly Xurrent, and the people who run it are fantastic. They have a fantastic product, and their ongoing stewardship of that product is excellent. I would wholeheartdly recommend Xurrent to any business looking to maturity their IT Service Management or Enterprise Service Management positions and want a fresh take on an otherwise stagnant market. Review collected by and hosted on G2.com.

The only major drawback with Xurrent currently is their UI is slightly dated feeling.

That being said there is a whole new UI release coming shortly on their development roadmap so I can see this issue going away soon. Review collected by and hosted on G2.com.

Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with Suppliers and Customers, where all the managed internal and external Services are the starting point with an oustanding awareness and focus on security.

AI integrations are adding value to request handling and support questions, custom workflows with (appoval) tasks, automation and integrations options which are available on a wide landscape for departments like IT, HR, Facility management, etc. With an Self-Service portal and the optional webshop the accessability for internal and external end users is a piece of cake.

The modern layout of the GUI for Specialists gives you direct access to all requests, tasks, workflows, reports, and more related to your work environment to do your job as efficient as possible. Review collected by and hosted on G2.com.

Not a real dislike but the weekly update of enhancements ( reqested by customers or Xurrent) first performed in QA and added in production a week later can sometimes be a challenge and suggests to be flexible sometimes. That being said, Xurrent always listen to customers comments and remarks and is willing to come to a wanted outcome for all. Review collected by and hosted on G2.com.

The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry about the security of the platform and the risks involved with rolling out updates ourselfs. The Self Service portal was changed within a day to make it look like our own. That makes it easy to quickly implement. Review collected by and hosted on G2.com.

To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! Review collected by and hosted on G2.com.

The super fast implementation is one of the key aspects I love about Xurrent. Also, the over all approach of Xurrent to focus on services makes the platform ideal to adopt to all kind of service oriented departments within a company. The possibility to use several out-of-the-box integrations makes it easy to interact seamlessly with existing software solutions. Last but not least, from a Partner perspective, the outstanding support and direct access to the development team as well as the management team is part of this valuable partnership. Review collected by and hosted on G2.com.

The current look is not really top-notch anymore. Luckily, Xurrent already announced some major improvements here... Review collected by and hosted on G2.com.

Xurrent is completely service-centric offers embedded, automated best-practice processes. There is a ton of easy-to-use functionality, ready to use and all included in the license. The performance of the application is unmatched.

There is a whole collection of APIs available to quickly build integrations using the built-in automation platform. Review collected by and hosted on G2.com.

Not really a dislike, but something to be aware of: your organization should be willing to adopt the Xurrent philosophy and embedded processes. Don't try to rebuild your current tool on a new platform. Review collected by and hosted on G2.com.

Xurrent comes standard with a service management process model that really works and allows organization to realize huge improvements in very short time. We no longer have to think about processes, because they are already in place by default and we can focus completely on the services we provide. For us, this means that the implementation was very short and we achieved sustainable results very quickly. Review collected by and hosted on G2.com.

A Pay As You Go license model is not available. Review collected by and hosted on G2.com.

The standarized way of working and the easy way to integrate worh other Xurrent instances.

And it has a complete set of functionality and strong AI capabilities Review collected by and hosted on G2.com.

If any: there is a strong philisophy behind the tool which you can adopt. If you are a low maturity organisation and have a low ambition, this is not the tool for you Review collected by and hosted on G2.com.

Seamless Collaboration

Low Maintenance

Easy Implementation

Reduces Complexity Review collected by and hosted on G2.com.

Not a drawback, but adopting Xurrent's philosophy is essential to fully leverage its capabilities and make it work effectively for your organization. Review collected by and hosted on G2.com.

High perfomance of the env

Weekly releases of new features

Supplier is listening to the customer Review collected by and hosted on G2.com.

Sometimes a feature is launched with limited functionality - hoping a second release will bring extra value - but no insights if second release will happen...(resource & project management) Review collected by and hosted on G2.com.

Out of the box low code service management platform. High performance of the envirmonent and easy to implement. Weekly release of new features. Easy to use api's and teherfore easy to integrate with other applications. Review collected by and hosted on G2.com.

UI is a bit dated and documentation of new features not always in place. Review collected by and hosted on G2.com.