Xurrent is priced by package level (e.g. starter, corporate, or enterprise). Details can be viewed on the Xurrent website (https://www.xurrent.com/pricing/it-service-management)
A person is counted as a Xurrent user for a given month when his or her person record in Xurrent was enabled and had one or more roles (or access profiles) at any point during that month. It is important to note that a person who had access to Xurrent in a given month is still counted as a Xurrent user even if this person did not access Xurrent that month.
A Xurrent person record can only be counted as one user, regardless of the number of roles it has.
Pricing information for Xurrent ITSM is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase Xurrent ITSM must be conducted with the
seller.
A user in Xurrent is a person working in the backend. This might include Service or other IT personnel.
Pricing information was last updated on January 12, 2026
