The customer support and the customization options during setup were beyond my expectations. One of the Co-Founders spent an hour on a call answering my many questions which was greatly appreciated! Review collected by and hosted on G2.com.
I'm not a big fan of the extra fee to have investments self managed by my financial advisor. Also, the fees for the defined benefit plan were a little higher than expected. I also think 401GO investment performance reporting is just average. I wish there was more custom reporting options to pull performance reporting by different cuts. Review collected by and hosted on G2.com.
141 out of 142 Total Reviews for 401GO
Overall Review Sentiment for 401GO
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We've been working with 401go for 3 years now and have placed our own 401k as well as several client plans on their platform. Easy to use. Great customer support. And the implementation and conversion process is about as simple as I've ever worked with.
Great service guys! Keep improving.
Jeff Review collected by and hosted on G2.com.
We have a negotiated rate for our per person fees and it's always tricky trying to rememeber to reach out to them to make sure we ask them to extend it manually to each new client we onboard. It would be nice to have the option to simply have that be a standard pricing for our tenant. Review collected by and hosted on G2.com.
Working with the staff at 401Go was awesome and easy. As an advisor and client, Dustin and team will walk you through every step in the process. They will not leave you to figure it out on your own. The ease of the platform and the support of the 401Go team is perfect. Review collected by and hosted on G2.com.
i haven't found anything yet that i am not happy with. Review collected by and hosted on G2.com.
401GO is a super convenient and simple way to manage employee's 401K services. This takes out all the guess work and the interface on the software is superbly designed.
Also - there is always a human on the other side available to help. Our 401GO Rep was very hands on in getting us all set up correctly. We're a small company so I wear many hats, I absolutely love services like this that make it easier to understand and provide benefits to our employees -- and 401GO rates at the top of my list for services. Review collected by and hosted on G2.com.
Honestly, nothing that I dislike about using this service! I guess one thing would be that it doesn't integrate directly with Square payroll but it's still very, very simple to use and report. Review collected by and hosted on G2.com.
Outstanding Experience with Exceptional Communication! Starting a new 401k program for our employees felt overwhelming at first, but working with Katie B. has made the process seamless. Katie is incredibly responsive, answering all my questions and emails with impressive speed. She’s also readily available for Google Meets, which adds a personal touch. The best part has truly been the clear and efficient communication—it’s reassuring to know I can always reach out with questions and receive thoughtful, prompt responses. For any business owner just starting out, this level of support is invaluable! Review collected by and hosted on G2.com.
Good Service, But Room for Improvement on Recurring Features. Overall, the system works well, but one technical issue has been a bit inconvenient. One of my employees is on a weekly pay schedule, and there’s no option for a recurring setup. It’s a hassle to manually process it every week. I’m confident this will be addressed in future updates. Review collected by and hosted on G2.com.
It was easy to set up, it is easy to maintain, and it has been easy to get questions answered from a real person when needed. Review collected by and hosted on G2.com.
We have a bit of complexity with regards to a part-time employee who got enrolled by default even though they don't qualify - getting that fixed in between 401GO and our HRIS platform (through which we do payroll and use 401GO) has not been straightforward. But over-riding the error each pay period as instructed by 401GO, until we have the time to figure it out for real, has been easy enough, although not ideal. Review collected by and hosted on G2.com.
We've been using 401GO, and it has truly exceeded our expectations. The platform's ease of implementation and intuitive user experience made setting up and managing our 401(k) plan seamless and stress-free. From onboarding to ongoing management, the process is straightforward, saving us time and simplifying what could otherwise be a complex task.
Their support team is knowledgeable and responsive, ensuring we always have help when needed. We’re thrilled with how 401GO has made retirement planning accessible and efficient for our organization, and we confidently recommend it to others looking for a reliable 401(k) provider.
Thank you, 401GO, for delivering a product that works so well for us! Review collected by and hosted on G2.com.
So far, we like everything about 401GO for our business. Review collected by and hosted on G2.com.
A big upside to the 401GO platform is its digital nature. Being able to do everything from the data gathering, initial meetings, to general administration online is ideal in todays landscape. The support staff is responsive and friendly, willing to guide you and the clients through each step. The automation available on the backend makes management very easy if you have multiple plans. The integration into payroll is also well done. Review collected by and hosted on G2.com.
It may not be for every client or older folks who enjoy physical paper and relationships. I have not ran into this being an issue, but I know it could be and that is okay. Review collected by and hosted on G2.com.
It has been very easy to set up and use it, and support is fast and personable. Responses are almost in real time Review collected by and hosted on G2.com.
There could be more videos explaining everything and make explanations simpler, especially for those like me who are new into this. Review collected by and hosted on G2.com.
Their team is awesome, and at every turn we had great communication. We never felt as though there was a question left unanswered for too long, and they made it easy to set things up for our company. Review collected by and hosted on G2.com.
No real downsides to us, administration is pretty easy and if we ever need any help they are always there! Review collected by and hosted on G2.com.
They are so easy to get set up with and answered all of our questions. They work directly with our payroll company and I don't have to worry about it. The website is easy to use Review collected by and hosted on G2.com.
There really isn't a downside to 401GO. I can't think of any thing to complain about. Review collected by and hosted on G2.com.
